Recent Reviews from AutoNation Ford Frisco

Working with Auto Nations Ford Frisco was a Pleasant Experience and Ricky Bowtie was an Exceptional Salesperson. None pressuring and worked with us to find just the right Ford F-150 we were undecided, either Ford King Ranch and a Platinum. We had previously owned a F150 King Ranch and were leaning that way but once my husband saw the Platinum in the Antimatter Blue Metallic (to us Cowboy Blue) and an avid Cowboy Fan + a Season Ticket Owner, needless to say that color sold the Platinum to my husband! 😃 Can’t say enough about Ricky’s Professionalism, Friendliness, ability to work thru our expectations/desires!!! Auto Nations has a Winner in Ricky!

Fabian was very kind and helpful.

The service department at this dealership is totally incompetent. The first time I made a service appointment and brought my new Ford Raptor in for service, they "forgot" my truck and I had to come back in a second time. Now I have received a recall notice and they have cancelled two scheduled appointments in a row. Each time they confirm they have the parts either ordered or in stock, and then at the last minutes, they call to let me know I need to reschedule because they don't have the right parts.

Just purchased a new 2021 Platinum F150 from Auto Nation Ford and my salesman (Ricky Bowtie) was hands down the best salesman I’ve ever worked with. Ricky was honest and upfront from the start and made the car buying experience easier!

This place is incredibly unorganized. The service lady is one of the rudest people I've ever met. And I'm pretty sure I got ripped off. Took my car for service to get the dash screen fixed because nothing would display. Took them over a month to find the part they needed which is super weird considering they're a Ford dealership. During this time, I would have to call them for updates and wait days for a response even though they said they would call me. About 2 months after finally getting my car fixed, they called to tell me I still had about $430 in charges for "routine maintenance" that I was never told about. Was expecting an itemization and never received one. Attempted to call the service manager and have yet to hear back. This place seriously sucks - take your car anywhere else.

I tried to setup a repair for my sunroof for more than month before I was paired with Hawk. He did an incredible job as my advisor, and it was a little tricky of a repair. He handled it really well. Smooth, great communication. As long as I own this truck, I'm dealing with him. He is rock solid.

Hawk always gets my truck in and out in a timely manner. Hawk is very good on making sure everything is looked at and done correctly.

Really appreciate the good communication & professionalism from Hawk..

Very poor customer service. Never have any loaner vehicles. takes too long to get anything done

Bad service

Bait and switch. On the internet, they advertised one price for the vehicle I wanted. After driving to the dealership, test driving the vehicle, and deciding I wanted to buy it, they added about $4,000 of extras, including a $2,500 market adjustment. Let there be truth in advertising. I walked away from the deal.

Went to Bob Tomas 3 times for the same problem. They kept doing the same TSB and telling me it was fixed. Brandon and Austin in the service department at Auto Nation took care of me when I got tired of the runaround at Bob Tomas. They ended up helping me get an engine replacement under warranty. Turns out the thing that Bob Tomas kept telling me was a non-issue was my engine about to throw a rod. Thank you Auto Nation Ford Frisco for being upstanding and caring.

Hawk was wonderful to work with! Did everything he could to insure a quick and thorough job on my repair.

They’re a bunch of liars and cheats

The process of buying a vehicle from the initial interest in buying a vehicle to actually purchasing a vehicle is a easy and professional process. The staff are professional, friendly patient and extremely pleasant. I worked with Bennie, Bailey, and Alexander. All of them remain very knowledgeable and knew exactly what was happening at all times. And they made sure I got the vehicle I wanted and within my price range.

Hawk was super helpful and made experience pleasurable versus other Ford dealerships I've gone to.

Great Tommy got me the deal I was looking for 😎

Really good service this time. In fact the best experience yet. Jordyn kept me informed and engaged throughout the whole process. Good job!

The service desk writer did a good job attendiing to me when I showed up. After that it was all down hill. You made me pay for a rental on a factory warranty (catalytic converter) replacement issue. It took you 3 days to diagnose the problem even though I told the service rep what was wrong. Then it took a total of one week to repair the truck. Again, I had to pay for the rental.

Worst experience ever they don’t know how many qt of oil for Gen 3 Mustang GT they have 2 qt less than the actual capacity and charged the same amount or even more than the usual. Not going or recommending this store for anyone.

Took my car in on June 1 to due to a surging issue when accelerating. Was told 2-3 days. What they meant was it would take them 2-3 days to even get started which was not clearly communicated to me. I was then told the following Monday that my car would be ready by mid-day Tuesday. Got a call at 4 PM Tuesday that my car would be ready by 9 AM Wednesday. Showed up Wednesday at 9:30 and my car still wasn't ready. When I finally got my car back at noon, the problem wasn't fixed and I still wound up spending $700. To say I am irritated would be an understatement.

excellent service. well taken care of

Only service advisor that actually kept me informed and told me truth about when and what was happening, Thanks to Fabian

Hawk was my Service Manager.. and he was very helpful and keep me posted about my car and suggested a fuel flush.. he came and let me know when the car was ready and explained that everything checked out just fine and offered me some water for my exit.. which I greatly appreciated.. he was very nice and made me feel important- like Family.. Thank you Hawk. I will come back for future problems..

Well last year was better, this year I take my Ford to the yearly service they only did the oil change and I assume they did the checklist and they replace one tire because I told them that tire was losing pressure, Last year I was told they would wash the car inside/outside but because of covid they didn't, this time was the same they did not do it , I don't know if this normal or I have to ask for it, but from a customer perspective you must exceed the expectation, next time the when I am paying the bill of the service when the cashier ask me if I want anything else? I will said yes can you wash my car? .......

Love Jordyn in service is great! She is always helpful getting my car in an out for service!

We are from San Antonio area and was heading to Dallas for vacation. My Explorer broke down and we used the 800 Ford Assistance Number and they sent the car to Auto Nation. Jonathan was sooo helpful and made sure that my car would be ready promptly. He was great and I would highly recommend this company any day.

Working with Thomas was an absolute pleasure! The buying process of my Mach-e took about 6-hours. The best part ? Thomas stayed in touch with me even after the purchase which only made the buying experience even more enjoyable. I highly recommend you talk to Thomas @Autonation Frisco if you are considering buying a new or previously owned automobile.

The Service Dept is absolutely horrible. I took my 2015 F150 in several times to get the sunroof fixed. After paying for an entire new sunroof and track (under warranty) in 2018, it completely caved in on me this weekend. All they could say was it only had a 2 year warranty, despite me taking it in several times since it was replaced telling them it was still leaking. Oil change appointments don't mean anything. Your truck could sit in front for 2-3 hours before it is even taken to the back to have the work started. This was my 3rd truck to buy from them. It will be my last.

Very responsive n efficient to get my car fixed.

Very friendly environment with excellent customer service!

Alexander at AutoNation Ford was a great guy to work with. He was just as excited as I was about my new car! I’d give all 5 stars for him. I took a star away for the process of actually buying my car. There was a really long wait so that was disappointing. I walked in with financing, a cash down payment and I had already selected my car. It still took 4 hours and they would not accept my financing. I was forced to use theirs or not get my car. I had to turn around and refinance with my lender a few days later.

Everyone was very nice and helpful especially Keith our salesman. I do however feel that the financing department was trying to get us to except a much higher interest rate. They offered us a 5.99% rate initially, we told them no way we were paying that amount of interest. Then they told me that they would Not except any outside financing which I think was BS. Once we told them we would take our business elsewhere because my Credit union would Finance me at a 3% rate they quickly came back with a sub 3% rate. Other than that it was a good experience we are very happy with the car and the sales man was great, he was not pushy or overwhelming, thank you Keith for your help. We highly recommend you ask for Keith if you visit AutoNation Ford in Frisco.

Rude

I arrived a couple minutes early for a 1 pm appointment with Dennis Gooding. The receptionist told me he was on his way. After waiting for over 20 minutes, with no communication from anyone, I told the receptionist that I was leaving as it's unreasonable to leave a customer waiting for that amount of time. I left and at approximately 1:35 pm, Dennis called me and made no attempt to apologize and just said he was with another customer during the time that was scheduled. This is by far the worst car dealership experience I have ever had. It's quite clear they do not respect their customers.

They are honest and friendly people that are for real about your deal

Work preformed on my Ford 150 Platinum was covered under warranty subject to a $100 deductible. However, the dealer attempted to charge for diagnosing plus other fees totaling almost $200. They finally charged the $100 deductible only after I told them I had already checked with Ford Warranty and was ready to contact them again to substantiate my claim.

Excellent service department and I would take my car there anytime

I would give them a good score based on the friendliness of the staff. However, I waited over an hour to gat my foglamp replaced, only to be told they had sold it yesterday. Now I have to come back and wait again.

Tom Anderson was great. Everything went really smooth and professional. Love the new MachE. Beautiful car. Ford did a great job on it, and Tom was the best.

I worked with Keith and he was absolutely amazing! We were coming from out of town and he made the process as seamless as possible with so much ready to go when we arrived. We would definitely come back!

This is my 2nd vehicle from Autonation Ford Frisco. The service team runs like a well oiled engine. Highly recommend this dealership.

Great service

Great group of people. See Keith!

Great customer service!!

once I got to the correct person, (Steve R) all was taken care of

I had a wonderful experience at Auto Nation! The salesman Darrell went above and beyond to get me the car that I desire.. The customer service was superb & I recommend Auto Nation to anyone!!

Always professional & very helpful. Very good at keeping me up to date on the progress of my car. I would absolutely recommend Autonation in Frisco

I was interested in a vehicle and had a few concerns with some of the door alignment and was told they would look at it and scheduled to come in the next day. Car sold and I wasted the drive to get the car. I was ready to sign and go once the concern was looked at. I didn't even get a phone car and I spoke with both a sales person and manager about arriving. Poor follow through by their sales team. I do appreciate one of the sales guys who tried to help in the lot afterwards.

Recently bought a vehicle here and my experience with auto nation ford was great! The process was very fast. Jonathan and Nichole were the people who attended me and aré very nice I will definitely purchase with them again.

Went to Autonation Frisco to buy a truck. Had approved credit and we made the deal on the truck we wanted. The finance guy went to get the paperwork for us to sign and came back to tell us that he had bad news. They sold the truck to someone who called in from another Autonation, while they were preparing our contract to sign. We were so pissed after sitting around there having three hours of our time wasted. No ethics, horrible business processes, and entirely disrespectful of customer's time. Probably a bait and switch. My husband had previously bought from there and had an average experience at that time. Today's visit was the nail in the coffin for giving them any of our business ever again.

Great customer service, no hassle or pressure and smooth finance process. This is the fourth vehicle we've purchased from here and will be back when the time comes!

Smart and friendly

Took care of all my needs. Had my car serviced in no time.

Great customer service! Got what I wanted at the price I needed. Great selection of f-150’s my salesman Tommy Keith is the guy to go to 👍🏻 Actually Cares about his customers!

I took my vehicle in for service & a warranty issue. My service representative prompt, courteous & answered any questions as well as explained everything clearly. All of my requests regarding my service were completed in a short time.

Had a car shipped from California, all we had to to do was show up, sign, and drive away! Easy and great experience!

My poor Toyota was dying and literally falling apart. I had shopped at Autonation Frisco, for a Ford prior, but I had to give up because of the heat!! Now, with cooler days, I researched the Ford Escape on line. I found one red 2020 and I made an appointment with my person who had put up with me through the summer heat. I loved the car!! I still love the car, of course it’s only 2 weeks. Nichole couldn’t have been nicer or more professional or had a better sense of humor! She was very knowledgeable about setting the smart part up, she even had me come back for further “training” on it . She moved me along through the process smoothly. The reason I went back to her is that she never pressured me over a car when I was shopping in the heat, if I said no, she didn’t keep dogging me and pointing out vague stuff that I should love. She did not call me nightly/daily, harassing me. I was confident that I could view the one car and no would be no. I was so glad to have found an honest, non pushy person that was truly invested in finding me a car that I wanted Nichole Sullivan, I will forever be referring people to you and Autonation!!!

jonathan was very helpful and had my truck serviced in a hour during the afternoon

Took good care of us!!

Great service and good work! Trust them to advise of maintenance issues and that they won’t try to get me to do something that isn’t needed.

Whatever you do, do not get Fabian as your service rep. This guy has as much personality as a cardboard box. I was told that I would wait an hour maybe an hour and a 1/2 and I was there for 2 hours for an OIL CHANGE!! NO one ever apologised nor did they explain that I was going to be waiting longer than the hour and a 1/2. My car sat outside for 15 minutes while he took a cell call, after it was done be serviced, before he finally came over to let me in my car.

Alex and BJ have been working on a refund check of an extended warranty on a vehicle that we bought from here and later traded it. Ford sent us back to the dealership where we bought the truck. The follow up process has been less than satisfactory and extremely frustrating. It has been 44 days and nothing... the only way it seems that we have any progress is because I’m PHYSICALLY standing in the dealership waiting for an answer on where is my money. This isn’t $50, this is $800... I work in banking so I understand that things involving money take time but all I’ve heard is excuses. Do better.

I paid for Autonation dent protection coverage and was told I would not have to pay ANY out of pocket money for repairs. I paid $500 for my deductible for hail damage and was told I would be reimbursed by Autonation. First I was told the Autonation dent protection didn't cover hail damage until I reminded them that the brochure had a picture of a hand holding hail.They seem to be stalling and trying not to pay back the $500 that they promised. If this is the way this coverage is going to work, then I have no options but to drop it from my new Mustang and my wife's new Escape. It has been a real disappointment.

Easy to deal with and good selection of vehicles

Jonathan in service has been very helpful the last 3 times I’ve had to bring my car in. He always try’s his hardest to get the job done and take care of you. Highly recommend this dealership for all your needs!

Great service and good work! Trust them to advise of maintenance issues and that they won?t try to get me to do something that isn?t needed.

I decided, due to the current atmosphere in the auto industry, to buy my lease-end F150 since Ford made us a great deal. The only thing that kind of stinks is you must go to a dealer to complete the purchase. We chose the closest to home, Frisco Ford. We were told there was only one guy who could do a lease return so we had to wait while he negotiated a deal with another customer. When we finally got in to see him it did go pretty fast because we already had the purchase price from Ford. We eventually were turned over to finance to do the final paper work. This when we discover that the salesman/manager decides to add $500 to the price we already had been quoted by Ford. Of course I declined to pay extra and insisted they take it off. It took them bringing in one of the sleazy managers to try one more time to tell us they have the right to add to Fords price. Hey finally gave up and removed the extra load they’d placed on without disclosure. The finance guy was pleasant enough and just did his job. I would not recommend doing business with dishonest, or slippery, staff at Frisco Ford.

Keith was phenomenal, professional, and informative. Had a terrible experience at a different dealer, but Keith made the trip well worth it. Feel like we got our moneys worth and drove off in a vehicle we love. Thanks Keith! You're awesome.

Came here with an appointment to trade in my truck, Anna Dobrolyubova was AMAZING, punctual and very attentive. I highly recommend working with her. We also worked with Alexander Dennye who got us to the price point we were looking for and was very transparent about the entire process. As a sales manager myself I understand the importance of attention to detail, customer service and being honest with your customers. Also Mo Ebrahim in finance was awesome! Definitely ask for them if you go get the vehicle of your dreams!

Took my Ford 150 in for a oil change and was a great experience. Auto nation took care of me like they always do. Thanks so much

Have had a ford truck for years. They always do my service. They keep all records and remind me when a service is due. They are expensive for service compared to other options and expensive for purchasing items like tires. They say they price match but I would prefer them not make me do the work and just have a competitive price so I don’t have to question it. Without the price issue I would give them 5 stars

If you need to sell your nice car for a fair price--call Dell at AutoNation!

Recently got an oil change and tire rotation. Had an appointment for 3:30pm. I didn’t get my car back until after 6:00pm and I had to tell the service rep to bring my car around. I had a child in daycare to pick up by 630 and needed to go. She told me the tech needed to refill the oil. Never expected they needed more than 2.5 hours for basic maintenance. What’s the point in making an appointment. The Service Rep was nice enough but not sure what they doing down on the floor.

Stephen in service dept was great to work with. Unfortunately the policy regarding pricing resulted in very high numbers for minor repairs. When confronted they negotiated discounts demonstrating attempted over-pricing. Poor strategy that will lose more customers that won’t return. Disappointed to the extreme.

Jonathan did a great job of handling the warranty service issue!

We've bought a VW GTI, a Civic, an RDX and a RX350 ever since you treated us like dirt 4 years ago. We will still never set foot at your place ever. Jeff was nice but his manager treated me really bad. I used to own and love Fords. My dad owned Fords. His dad owned Fords. Thanks for making us discover other makes with much better services.

I have had my F-150 serviced here for the past few years and they always do a good job. They have completed good work and have been very helpful in keeping my truck in good working condition.

I left my truck at Autonation at 720am. I got an update on my repairs after I repeatedly called service at 245pm. The service advisor informed me he had to go look at my truck brake problem Rotors. A few minutes to 3pm he calls me to tell me I need new rotors and he did not have them in stock. I could bring back my truck the next day. This is the poorest service I have ever received. What did the service department do with my truck for 8 hours. I do not recommend this place for service.

Every employee we dealt with was rude, terrible attitude, gave inaccurate information (more than once) and "Hawk" who is supposedly the manager was extremely disrespectful, absolutely no customer service skills, lied and did nothing to try and rectify the situation nor did he feel the need to apologize.

After dealing with four other dealerships that would only send me links to their website, or show me cars that were not what I was asking for, I found AutoNation. I was out of town and happened to see that they had the exact vehicle that I was looking for. I contacted their dealership that night requesting more information. I was pleasantly surprised that I was contacted by Alexander the next morning at 7:30. He made sure to ask what I was exactly looking for in a vehicle and as soon as I told him, he pulled the keys so that it could not be sold because it was the only one of its kind available. I was not able to go to the dealership until later that afternoon but we were able to complete the entire deal via text and email and when I arrived at the dealership, I found that not only did hw have the vehicle pulled but he already had it detailed and full of fuel as well. He went over the vehicle to make sure that it was exactly what I wanted and had everything taken care of so that it was easy to complete the deal. He then sent me to sign the papers and finalize the details. Buying a car is usually a stressful experience but with Alexander and everyone else at AutoNation, they made my experience amazing. I highly recommend this dealership to anyone that wants to be treated like they are in the only customer there in a sea of people buying vehicles. This was the best car buying experience I have ever had.

Damien Smith is a true asset to you! Keep up the excellent work.

Naomi & service team great!

Nichole was an absolute pleasure to deal with. She’s very responsive and sent and replied to texts all hours, helping to coordinate my 3.5 hr drive up there to pick up my new truck. She had everything ready and was a smooth transaction. I can’t speak to service, or anything else, but if you’re in the market and go to Autonation Frisco, seek out and ask for Nichole.

Easy, no issues. I waited for the truck til ready and it took a reasonable time.

Fabian was Great! I had an appointment and was in and out in great time! Thank you!

Would’ve been a better experience if Paul was my advisor but Paul was off for the day so I was recommended to two other advisers which wasn’t great at all. Paul was very helpful and seemed like he really cared about helping me getting my car fixed. I didn’t have to chase or keeping calling Paul her reach back out when he said he would which was a great experience. The other two advisers named Jordan and Austin weren’t helpful at all and seemed like they didn’t care about customers service or maybe it was just my experience can’t speak for all of the previous customers they’ve interacted with. I’d call Jordan multiple times and shed never get back in contact with me, I’d have to call and hassle her just to check on my car and Amit if times she’d seem annoyed about me asking about the status of my vehicle. The second guy who’s name was Austin wasn’t helpful at all either he seemed like I was bothering him as well when I called and asked questions about my car. If you ever get your car serviced at automation Ford frisco! Make sure you deal with Paul or someone who’s more helpful. Again this was my experience with those two individuals can’t speak for all.

Nicole, my service advisor, really helped thru a car crisis. I suspected a leak in the water pump and I was leaving on a 4 week road trip of 5,200 miles within a week! I was asked to bring in my Ford Explorer as soon as possible to begin diagnostic action. I took the car in early Wednesday morning. I was told by several local dealers that they were backed up and could not work on my problem for a week. Panic city! I had 16 hotel bookings that would be impacted. Over next three days, Nicolle worked me through the repair process, successfully ending with replacing the water pump by Friday afternoon, allowing my family to depart on vacation the following Monday! I am so impressed with Nicole's dedication in my cause, along with the AutoNation Ford service team. Thanks to all.

I came in that morning to make an appointment and to my pleasant surprise they were able to get me in that day. All issues with my truck were resolved in a very timely manner and everyone was very courteous. Thank you for an awesome experience.

Autonation is always doing what they can to help me and this trip was no different. I would not think getting tires from them normally, but they are competitive and they make sure my truck drives great before giving it back to me. Happy Customer.

Austin was very nice and accomodating.

Jonathan Zeck is an excellent Assistant Service Manager and represents Auto Nation Ford in Frisco well. I highly recommend Jonathan as he will take care of your vehicle. Jerry Wilson

Even with an appointment for an oil change, I waited 4 hours. No service advisor let me know what was going on during the process or a reason as to why it was taking so long.

My service experience was great. I was surprised that they did not offer to wash the vehicle as they have in the past.

Great experience. I went out to my vehicle one morning and the battery was dead. Jumped it and got it started. Called AutoNation and they booked me an appointment that same morning. Stephen Martinez was my advisor at the dealership. He explained the different battery options and got me fixed up in less than 2 hours.

Maq was the representative I worked with and was very professional and pleasant.

always great service.

What a joke! Walked in ready to buy a truck TODAY. No one said a word to me, and there was no one at the receptionist desk. Decided to walk around the lot and look at all the trucks that checked my boxes. 20 minutes later I walked back into the service area. Again, NO ONE SAID A WORD. Went to the restroom, then walked back through. Still no one at the receptionist desk, and still NOT ONE PERSON SPOKE TO ME! I have a Ford and use this place for service. Never had issues with that department, but the Sales Department just lost a $60k sale. I might still buy a Ford, but it won’t be here. Take your business to a dealership that makes an effort instead.

Do not let the negative reviews fool you, people will spend more of their time & energy spreading the negativity rather than the wonders that this place really does provide. I am a 20-year-old female who was basically going into this all by myself, the one thing that I really had was knowing exactly what I wanted and I have been doing my research for about a year now. I could not be more pleased or satisfied with my purchase. Nicole Sullivan is literal angel sent, she made me feel very comfortable, I really felt that she understood where I was coming from and was doing everything she possibly could to make my dreams happen for me. I got a wonderful trade in value for my vehicle that had just over 250,000 miles. I was able to completely finance through myself and did not need to involve a cosigner, I felt the compromise on both ends was entirely fair. If you have an eye for a vehicle here I 1,000,000% recommend you talk to Nicole. Everyone here is very polite and handled all of my silly questions with a breeze. I walked out of there almost 4 hours later with my absolute dream car, a black 2018 4runner. I would not hesitate on this place, especially if it’s a good deal grab it while you can!

Everyone there was very friendly and they kept giving me frequent updates on my vehicle's services.

My experience was great. Mo did a great job handling the deal that I was pleased with

I would highly recommend this company. Their process is smooth with very less time spending at dealership and rest of the processes offline. I had a great experience interacting with Dell Bell.

The issues with my truck were repaired, but the service was very bad. I made an appointment and was told the repairs and service could be done same day, but upon drop off was told it would be at least 3 days. No loaner was offered. After 3 days of no communication, I called to get an update and it took 12 phone calls to speak to a human. Autonation Service rarely answers their phone, but if you call to speak to new car sales, you get an answer every time. They need to refocus on customer service. I will not be going back.

Best service, very courteous and helpful. I would by from them any time..

It shows! That was the fastest and nicest experience ever at a car lot!

Excellent experience!! Very professional & friendly

As usual the service dept at Autonation Ford Frisco, took care of my issues in a timely manner. They actually got my car fixed before they said they would. I love doing business with Autonation Ford. They may not be perfect, but they go out of their way to help me each and everytime!!

Absolutely and conclusively the most unethical car dealer. Too many lies that one can’t possibly keep the truth straight.

Fast reliabe service, very good customer experience.

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same.

Quality work on the items that needed repairing Communication was good

My service advisor was Damian Smith. I took my 2015 Ford Explorer to the dealership to diagnose the air bag warning light on the dash. The diagnostic required leaving the car with the dealership for two days. The issue was the wiring harness under the 2nd row seats.

Good customer service also I was able to get a military discount What I need for my pickup truck.

Nicole my service rep went above and beyond and finished the service ahead of scheduled time. Extremely great service. Thank you

My car was repaired in a timely manner and everyone I came in contact with was so friendly and helpful Nicole who was my service manager/rep deserves 5 stars because she kept me up to date on everything. And if she was busy with another customer someone else was right there !!! The best service ever !!!!

Excellent service. Great communication. Finished ahead of promised schedule.

Internet sales department made it such as hassle to buy a vehicle that I went somewhere else to buy. If you already have financing be prepared to be hassled to use their financing companies. And they won’t let you completely buy online.

We had an appointment and the part was not in. We were not told ahead of time and went to the appointment only to find we needed to reschedule.

Fred was helpful and easy to work with. Overall a great experience with a recall and state inspection done for my truck.

DO NOT PURCHASE A CAR FROM THEM! We recently purchased a car from them and because we are women they thought they could get over on us and we wouldn’t know. The car had the 90 day warranty taped on the car window. Our sales man Emmanuel (who didn’t even congratulate us or thank us once we bought the vehicle but just went on talking to the next customer) explained to us what was covered with the warranty and had us sign it. We took the car to an auto shop to be looked at. They told us what needed to be fixed. When we went to look in the papers for the warranty we realized Brandon in finance (who was so fake nice) had took the warranty out of the papers we took home. I called to speak with a manager and the manager Cody was telling me what we signed and didn’t sign like he was there when we were signing the paperwork. They then admitted it was a mistake with the warranty. I told them it was not our fault and they should grant the warranty because THEY made the mistake! I call back and speak with Emmanuel again and starts telling/yelling at me about the reason why I purchased the vehicle and it wasn’t because of the warranty! (What type of customer service is that) He doesn’t know why I purchased a vehicle and why I didn’t. This is the worst car dealership I’ve ever bought a car from. They are also supposed to fix the driver side mirror that is loose. Now that I know how they operate even if they did grant the warranty I wouldn’t trust them with my car to fix it. While it’s being serviced they may do something to it to make us crash.

Maintenance and warranty work performed perfectly.

Went here to get the battery changed in my truck. The experience was quick and reasonably priced with the service coupon from the website. My service rep Steven was very helpful.

Efficient, informative and very easy to deal with overall. Great customer service.

They kept me informed through the whole process of my auto repair.

best experience ever

my service advisor ended up being Wes. Sorry I don't have his last name but he went out of his way to make sure I got the best treatment. I appreciate his work.

Service done right! Thanks

Spence is the best service person I have ever dealt with and without his honesty and help the experience would not have been complete

Vehicle repairs were done in promptly.

It has been one problem after another for the last 5 years. The only good thing is that the service adviser has really tried to help as best he can.

Great job on servicing my Escape

Darrell was an amazing sales rep! Couldn’t have been more helpful

Great parts manager.

Really great service! Bought some accessories from them and they were super helpful. I'll be going here for all my Lincoln and Ford service going forward.

Our experience was horrible. Your store has the WORST CUSTOMER SERVICE I have ever seen, You never call to provide updates, and you didn't even call us when our car was done. We will never use you again and I certainly tell my friends not to use you. I would have not picked one star but this form requires that.

Fred Guiette provide excellent service. The Truck was ready as promised .

Dennis and Moe were awesome walking me through my lease end options. 👍🏼

I have gone multiple times to Autonation. Up until this last visit all have been good. On this trip, communications we not very good as the shop overcharged me and after I caught the overcharge once they said they fixed it overcharged me a second time. Not the greatest customer service visit this go around for me.

My daughter has saved her money for a year so she could buy her first car. She also secured a small loan with our credit union so she could buy her dream car. After test driving and falling in love with it, an hour and a half later they tell us they are not accepting any outside financing. She is a first time car buyer with no credit so the only bank the is going to give her a loan is our credit union. Money is money. Very disappointed.

Interesting that as I came to leave a review, I saw almost the exact same one about the same person. 1st, I should have known better. The last three interactions here have been HORRIBLE but I kept coming back out of location convenience. I booked an appointed to fix two failed electronic pieces of my Ford Edge and get my state inspection done. When they called to tell me what was likely needed for the fix, I was warned that no loaner cars would be available at this time for the repairs. Fine, let’s get the diagnosis done and if we need to schedule the repairs for when I can get a loaner, that’s fine. I live alone and have no access to another vehicle and have medical concerns so being without a car for several days won’t work. I did let them know I would need to be shuttled home while they do the inspection and determine the repairs needed. All was good. When I arrive and got set up with Damian, I wanted to ensure my previous issues (black handprint on Grey roof) would not happen again by the car wash team. I was informed they furloughed the car wash team. Okay, but that’s part of my service? He wouldn’t be washing my car. Checked everything in and learned the shuttle would be an hour or more. I had a meeting so that wouldn’t work and Since I lived around the corner Damian just rode with me while we drove back to my place and he took the car. I asked when the shuttle would be back to get me and he said that just the diagnosis and inspection we’re going to be overnight. That was not even discussed and now I was stuck. No loaner, no vehicle overnight. As he was stranded at my house I took this to be something I wouldn’t avoid and he proceeded. Now it’s 2pm the next day and I’ve heard nothing. The shuttle is off at 3pm. When am I getting my car? What was wrong with it? No communication. I start calling. Well there are SEVERAL numbers for this dealership. The numbers on THEIR a website are disconnected. The numbers on Google business listing are disconnected. The numbers on their Google maps page ring and ring but never answer. I cannot be without a car so I ask my disabled neighbor to drive me over. I get there and 5+ service employees are hanging out in a group and laughing. Damian is no where to be found and these people ignore me. After waiting Patiently, I finally get their attention. 1st, your phones don’t work. I’ve been calling and can’t get ahold of anyone. 2nd, where is my car? They clearly don’t know but go to find Damian who will. Damian says he hasn’t called because they haven’t even looked at my car. So they take appointments, but they mean nothing. Not even delayed a couple hours, but he said it’s going to be several days. Service is backed up. But they are still taking new appointments. I asked if he thought it was appropriate to not even call to tell me this? Stared at me. I asked what their plan was since they were leaving me with no car. Stared at me. At this point I demanded my car back and for them to call me when THEY can follow through on the appointment they scheduled. When I got my car back, I learned they also left it outside overnight so now it is covered in water spots that I am going to have to pay to cleaned off. I forgot to mention that I asked for them to look into finding me an upgraded version of my car while it was being looked at, as I was interested in possibly trading it in for a newer model. My vehicle is an Autonation Ford. I’m trying to buy an Autonation Ford. But somehow customer service just isn’t something this location cares about. I will not be back to any Autonation location and will take my Ford business elsewhere. You should do the same. These people DO NOT CARE ABOUT YOU. You are just a number and they do not care to do anything to take care of loyal customers what so ever.

Tommy Keith was great! Not the usual pushy, annoying salesman. He was very respectful and provided great information, while giving us space to choose the right car! Wonderful service!

Great service, Friendly service team

Hamid & his partner Ana offer the best family-friendly service I have ever experienced at a corporate dealership! My family walked-in on an early Saturday afternoon to trade-in a 2017 Lexus & walked out no more than 3 hours later with a brand new 2021 Ford Expedition, COMPLETELY HASSLE-FREE! Their team was so accommodating with my every want/need/concern I had when looking for a new vehicle and their transparency with the financing department was amazing! In fact, I returned to the same sales rep less than 72 hours later to purchase a second vehicle and received the same flawless service!

I haven’t shopped for cars in a while, but these salesman and women know how to move efficiently. No long waits, no excessive back and forth. They value your time and it shows.

Fred went out of his way to help us with our truck while it was being serviced for a rattle. He continued to follow-up after the service was completed.

I took my car in for a service recall from Ford. Autonation performed the recall service, but encountered an issue with another component that may or may not have been related to the recall service. Autonation went ahead a repaired the issue without any debate at no expense to me. My service rep (Nicole) did a great job of keeping me informed by providing regular updates throughout the repair process. Overall I was very happy with the service that was provided.

Steven, service advisor, was very personable and professional. Always enjoy service experience at Autonation Frisco.

Nichole was very helpful and she provided me up to date information pertaining to my vehicle. Great customer service!

Good service

I spent about 4 hours in paperwork and conversations with the polite sales man, to buy a SUV, I even went to my bank to withdraw the money, then the sales manager literally in my face told me that he was 100% sure that something will going to be wrong with the car and that I have to buy them a warranty. I understand that they want to sell warranties, but at the same time I was investing 25K in a car that they are making sure that it will break soon. If this is an Auto Nation Dealer, where they suppose to check the used cars before take them to sell, they must make sure we feel confident about what we are buying. I was not at the supermarket buying groceries, I was investing 25K. It was a really bad buying experience. I regretted and walked out without the car. I will never come back to this dealer, so there are hundreds more on the way. Sorry for the sales man who did a great job before their coworkers get the control of the negotiation.

anna was particularly very helpful, she helped us get the right car for us and made the process smoother.

Excellent Service, for me it is farther from Home but your Excellent Service deserves the extra drive. Thank you Ford Frisco.

When picking up a car battery at Autonation Ford, some midget manager there insisted I leave my keys in the car when I parked near the service area. While I was in the store picking up the battery, the SOB moved my car and then disappeared.

Great experience here at this location. So glad I went to AutoNation Ford instead of another dealership I had originally planned. Nick was great and so was Mo in finance. All professionals and really helped me out a ton. Happy with my purchase and will be recommending to my friends and family.

AutoNation Ford Frisco me queda mas lejos que otra Agencia, pero siempre lo llevo a servicio con ustedes porque siempre me proporcionan un Excelente Servicio, esta vez me atendio Fred Guiette. Gracias y Felicidades.

If I could rate 0 I really would. Came in to get a recall done on my f-150. Had scheduled a service appointment and had requested a loaner vehicle a week in advance. Day of the appointment comes and the service advisor Damian greets me and let’s me know that he does not have a loaner vehicle and that the best he could offer is a shuddle service. I will not be coming back to this dealership for the lack of customer service.

Only giving 5 stars for Bailey. Man was genuine , not a haggler and very understanding. Helped out a lot and gave a great presentation. Great dude. Made everything easy and uncomfortable

We live 5 hours away from dealership so we called to get deal done over the phone and requested delivery. Deal literally took them a week to put together and they refused to deliver vehicle before they sent us paperwork for us to sign including sending our down payment. This is not how car deals are done... forget the fact that if we did decide to do it the way they wanted what would they have done to ensure the vehicle wasn’t damaged or not a ton of miles..... btw we found out that it was a demo AFTER all numbers we’re agreed upon.... very sneaky sales lady and overall untrustworthy

Made reservation for an oil change... took a little over 2 hours.

I've been here for service three times. Service is inconsistent. It has seemed to depend on the service advisor you are working with. However, it has never been a stellar experience. There is nothing positive about this location that separates or elevates its service department above other options in the area. Unfortunately, it's average at its absolute best.

Good services better than expected. However, they were not able to detect the issue I see with my transmission. I'm recorded a video and requesting another appointment with the technician

Worst experience ever. If you want that old style bait and switch kind of treatment this is your dealership. I was told I was buying a new truck only to find out it already had 1000 miles on it. Beware of the term dealer add-ons. If its like my deal they will try and include all that extra insurance coverages they cant sell you when pressured in the Credit Manager's office. Get everything in writing before you waste 3 hours of your time. I cant believe this is a publicly held company. I wonder if corporate approves of how they operate???

Our family just purchased a 2020 Ford Escape😍 with Auto Nation Ford Frisco. Honestly, we were taken care of throughout our whole experience thanks to Jason Kopp who connected us with Nichole Sullivan. These two are phenomenal!! I have been to 3 different dealerships within the last year (not Ford) and I always walked away without a car and horrible service. I mean these guys really helped us stay within our budget and family size! We also had our 2 little ones running around which is already a lot for them to handle but everyone was very kind and understanding with the length of time everyone has to endure while at the dealership. I just want to say thank you so much for an amazing experience and now driving in our new car, our family is finally happy and moving around safely thanks to Ford. Thank you again Jason Kopp and Nichole Sullivan for the best family car we’ve ever had and Thank you Auto Nation Ford Frisco for your kindness towards our family through this whole experience! Recommending you guys to all of my family and friends!

Service department is excellent . Fred kept us updated at all times. Everyone was very friendly. Great work .

Our family just purchased a 2020 Ford Escape😍 with Auto Nation Ford Frisco. Honestly, we were taken care of throughout our whole experience thanks to Jason Kopp who connected us with Nichole Sullivan. These two are phenomenal!! I have been to 3 different dealerships within the last year (not Ford) and I always walked away without a car and horrible service. I mean these guys really helped us stay within our budget and family size! We also had our 2 little ones running around which is already a lot for them to handle but everyone was very kind and understanding with the length of time everyone has to endure while at the dealership. I just want to say thank you so much for an amazing experience and now driving in our new car, our family is finally happy and moving around safely thanks to Ford. Thank you again Jason Kopp and Nichole Sullivan for the best family car we’ve ever had and Thank you Auto Nation Ford Frisco for your kindness towards our family through this whole experience! Recommending you guys to all of my family and friends!

Horrible company. Nothing but lies from this company.

Austin was fantastic as always. 20 years and 3 vehicles bought at the dealership. Service has always been very good, but last several years Austin has been better than very good. Does not miss a beat. Thank you.

Great Staff and lots of inventory.

Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I’ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they’d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn’t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn’t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they’ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can’t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn’t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.

The service guys are very friendly and knowledgeable.

This place is absolutely amazing

Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I?ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they?d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn?t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn?t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they?ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can?t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn?t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.

Ran into a few hiccups with this dealership...sales rep Dennis was amazing, but finance rep was not friendly; the GM was notified and rectified the situation. Ordered item from the parts department, and was not informed that my vehicle needed a program to use item purchased. Service rep, Fred is informative and helpful.

Nicole was my service agent and it was a great experience. Honest and reliable. Will be going back.

I never faced issues before in this facility. But last visit just to see a lot of customer service employees with no masks let me felt I'm not safe in this place. Other than masks, everything is perfect

Nicole was great to work with. We came in knowing what truck we were interested in and she answered all of our questions thoroughly. We never felt pushed by her regarding anything in the process. Would be very happy to work with her again.

Great

let me preface this review with the fact that in the past 4 years the service has been terrible to great and it seems to depend on the service advisor. This time I bought my truck in with a diesel leak. Turns out it was a gas filter that they wanted $400 to change. it is what it is but when I picked it up the 1/4 tank of fuel was gone( from leaking I guess) and when I asked the advisor how I was going to get it home, he said there was nothing he could do and I should have enough to go the 2 miles to a station. what if I run out on the highway? will running it dry damage anything? Reply....I do it all the time... As it turns out I made it with 1 mile to empty. The point is, he returned the vehicle to the customer basically empty , I mean really how hard would it be to take a can and go get a gallon so your customer can make it to a station. I also had a nail in a tire which could not be fixed, so he quoted me 4 tires (with 1 free promotion ) for $1600 but only if I buy an alignment for $169. I went to Discount tire and bought the exact same 4 tires for $1200 installed in 30 min. Interestingly, this site claims an alignment is $79 and a complimentary car wash.. apparently not true

Damian at AutoNation Ford in Frisco was wonderful to work with. He kept me updated and got our car back to us promptly.

I have been taking my car to Autonation since moving here 6 years ago. I don't take my truck to any other shop. They always get the job done and done right. Hawk and Jordyn take care of me and keep me as a loyal customer.

Good service.

I recently bought a brand new 2021 f-150 and had problems with it the moment I drove it off the lot. The sun roof wasn’t opening the day I brought it home so I drove it it to the dealership where the fixed the issue- or so I thought. A few days later all the electrical started acting a little wonky but I didn’t think much of it. Again, days later the whole truck started to freak out, lights flashing, horn honking so I had to disconnect the battery and have it towed to the dealership where they said it was a bad battery. My truck is my livelihood as I am a small business owner. Money lost while I waited for them to fix the issue. The truck is 2 months old. I am so dissatisfied and disappointed in my experience with Ford. Next time I need a truck I’m going to Chevrolet.

I paid for an oil change & tire rotation. The car computer was not reset, tires were not rotated and my driver floor mat was stained

I recently had some work done on my vehicle at AutoNation Ford in Frisco and they did a fantastic job. They had pre-ordered the parts and were expecting me when I arrived. The service advisor listened to my questions and concerns and addressed each one so that I had a good understanding. My truck was ready when promised. They honored a discount coupon they had sent me in the mail, as well as some credits from my FordPass account. It was an excellent experience!

Initial service was good. I ended up having to watch YouTube to figure out all the features of my vehicle. The sales team was done with me after the purchase was complete. There wasn’t any help with follow up questions or concerns.

overall it was great. however had issues getting up- dates on repairs. I kept getting cut off when connected to service department

This week I went to Auto Nations Ford in Frisco, Texas for an oil change and a state inspection. They were prompt and courteous in acknowledging me. They got the work done more quickly than I expected and they honored a coupon they had previously e-mailed to me. It was a very good experience. Great job Jonathan Zeck!

This dealership always treats me well and has been very fair. Hawk is always great to work with.

Worst car dealer ever. Never buy a car here, and never rely on their service. Made a mistake buying a new Explorer from them last may and now really regret it. As soon as things went wrong with my explorer they did not want to know. No communication , when yo do get to talk to them it is the worst experience ever.

I had great service. Time was taken to understand my needs and answer all questions.

Been over 5 weeks since I got my car from Autonation, which is good enough time for a proper review. Several unreported issues on purchase from Autonation Frisco. They handled a couple issues that I noticed right after my purchase, but I'll have to resolve several others on my own - including AC and trunk latch. Per my experience, it was good communication before my purchase, and it was the other way around as soon as the purchase was done. Not great!

Stephen Martinez was great! He listened to my concerns and assured me that my auto would be fully inspected. He called me when my vehicle was ready for pick up. When I arrived, my vehicle was ready and I was not charged because the mechanic could not duplicate the experience I had with my vehicle. I would recommend Autonation highly.

Vehicle drop off was timely and professional. Made arrangements for me to get a rental car and have it delivered to the dealership. Entire process was seamless. Hawk was a pleasure to work with.

In for an oil change and tire rotation in at 10 AM out at 11 AM all complete excellent service on the F-250 and assistance from the service Manager

The Service Advisor was very helpful and kept me abreast of any updates in a timely fashion. The vehicle was ready on the expected day.

Good service visit, helpful staff, good communication throughout.

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same.

Went in for recalls on my car, the service was fast even got transportation to bring me home since I had to leave the car they also picked me back up when it was ready, the lady that was helping was very nice and explained everything that was gonna happen, overall great customer service

Trying to charge for work what was never performed

I would never buy a car from auto nation again or use their service department . Lack of communication, no follow up and when I got the car back nothing was fixed. Took the car in for an oil change and to fix the rear sensors and auto engine stop. Got the car back with an oil change nothing else (car is only 10 months old) and still waiting to hear how the other issues will be fixed. Straight from buying the vehicle to now I would mark auto nation 0 out of ten.

I had not planned on purchasing the day that I stopped. I just wanted to look. BUT...... Darrell Williams met us at the door and it was all a wonderful experience after that. The process of everything has never gone better at and other dealership I have bought from. Ford Frisco and Darrell did everything they possibly could to get me the deal I wanted and did. If you are thinking about purchasing I would HIGHLY recommend and ask for Darrell Williams. He is AMAZING!

Went to get my truck serviced and to fix a clicking in the drivers’ seat when someone sits down. First, my appointment was made for Saturday. When I got there they told me they couldn’t look at my car until Monday. Okay, so I remake the appointment for Monday morning and drop it off. I didn’t hear anything for ~two days, so I called Tuesday evening. Couldn’t get in contact with my service advisor. In fact the general service number on the business card I was given just kept ringing. Finally re-called the main line and asked for service. Got through just to be told that it looks like they’re waiting on a part. To fix what? No idea. At least there’s progress and luckily I didn’t need my truck urgently. Again, had to call back the next day to get an update. Still can’t find my service advisor. I learned my lesson and went right to the main number. The gentleman who picked up was helpful in that he actually went to check with the technician to confirm they had identified the problem and we’re fixing it. Finally called back the next day “right before my service advisor was going to call me”. Could finally pick up my car. The service seemed to go well but after all that I still have the clicking in the seat albeit it’s somewhat better. Made me ask myself, did they even try it out after they “fixed” it? Won’t be taking it back there for another attempt, will go somewhere with actual professional service center. Which is a shame because it’s only a few minutes from my house.

Service was great and fast than normal. A big thanks to my service rep.

Great Service and Friendly.

No pressure experience. Felt very comfortable at the dealership.

Great buying experience. They went above and beyond to get the specific model with the very specific options we asked for without trying to upsell us to the higher trim. Hamid was our sales person and he was great.

This team is Awesome! Especially Jordyn, Her customer service is top notch! We are a Ford family for life! Thank you for the outstanding customer service Auto Nation Frisco! Jordyn you rock!

I had a GREAT serv advisor. I came in with a crappy attitude after having dealt with the sales side of autonation Ford. They SUCKED! From salesperson, to finance, to everyone else I dealt with, they SUCKED! What a nice surprise the service dept was. The difference was night an day. Even with my crappy attitude my serv adv was pleasant and professional. He won me over. He had a real can do attitude. I expected to be there for hours. 1/2 hr was all it took. A big part of that was my serv adv as well as the serv dept. Way to go folks! NOTE: This was a warranty repair.

Service department gets 3 stars for me. Helpful when I showed up. Once they received detail of my warranty concerns only 1 issue got resolved. Now I have to take it to another dealership to fix the 2nd issue. This location still needs work with complete care of their customers!

Stephen was absolutely fantastic. They made sure all my questions were answered and got me all the information I needed. I will happily return next time my car needs servicing.

I brought my F150 in for a recall. The vehicle was repaired and I was driving it the same day. My advisor was courteous and professional.

We picked up our Mustang Mach e at Autonation. Scott was a pleasure to work with and knowledgeable about this new vehicle in the market. The test drive, buying process was pretty easy and we had a good experience overall.

Darrell is a fantastic guy. Highly recommend him as a salesperson! Good experience here overall. Love our new Bronco Sport!!

Worst experience I have had considering I too old you guys I have a leak in one of my tires with the low tire light on. I came in for an oil change as well. I was told the tire wee rotated and tires would be checked, they just needed the air... long story, short. The next morning , tire was almost flat......

I was so impressed with my salesperson. I was impressed with the finance person. They took the time to actually explain everything. Everyone was so professional. When I left I didn’t feel as if I had been tricked into something. My salesperson took time to explain the truck to me.

Just the absolute best service I’ve ever had purchasing a vehicle. Nichole and Jason helped us, but the entire staff was courteous and helpful.

This place employs unethical sales practices. My wife and I bought A vehicle back at the end of December and were told by the manager that we should get the extended warranty so that we could get a better rate on our loan as well as gap insurance for a cheaper cost. We did it and then I realized a few days later that this was false information. We went back up on January 7 to the dealership and the same manager told us that if we canceled the warranty that it would cancel our gap insurance. I demanded to talk to somebody else and they clarified that I can cancel the warranty and it will not affect the gap insurance. We signed the paperwork on January 7 and the warranty still hasn’t been canceled. We call up there to get this resolved and no one will help us. I have reached out to upper level management with AutoNation and they are unhelpful as well. It’s been over three months and this still hasn’t been canceled. I’m fixing to go up to the dealership and just stand up there and tell people coming in to buy a car what kind of sales tactics this place uses.

Mapde an appointment for a oil change and tire rotation for my transit. 3 and a half hours later their done with no tire rotation because their lifts are to small for a vehicle they sell.

Jonathan and your service team has treated me like family. Always willing to help me keep "old faithful " 180,000+ miles on the road and healthy. Thanks y'all! Keep up the great work! 👍🏼💯🙏🏼

Buying a car is never fun, but AutoNation Ford made this a process as good as you can. Michael was kind and eager to help, and the finance person was great as well. We love the car, they fixed the minor issues we needed corrected. I would go back.

Great experience! Invoice was below the quote!! and they finished on time What more can you ask for. # FINISH STRONG

Quick and easy service and excellent customer service.

I was treated well. I only wish they had pick up service.

Dell was great! Sold it for what was offered online. Smooth process! In and out in less than an hour! AutoNation Ford Frisco definitely gets two thumbs up.

I don't know if its just me but I have terrible luck with dealerships. I drive an Audi and took my car to Ford Frisco for an oil change/tire rotation because the Audi I usually get serviced at I have terrible experiences with, well no better here at Ford Frisco. I was set up with a service man Fred G, who called me the day before letting me know that they don't usually carry Audi parts but he made sure what I needed was in stock and that he would see me the following day for my appointment. I get there and was told it would be about an hour and a half service. Great! In an out right? No. I was waiting at the dealership for 3 hours. I was told that they did not have my oil filter in stock.... even though 24 hours ago I was told they had it in stock. Then comes down to payment! I purchased a plan at Audi where my services are included and on the house, I confirmed with Audi Plano and Fred G at Ford Frisco before scheduling that my package would role over and would be covered, I was told they most definitely would. NOPE! Time to pay and Fred saids that my package did not cover the full expense and I owe them $20. Which, whatever, $20 I am not going to fuss about IF Fred had not confirmed 24 hours before that the charges would be covered. I would of taken my Audi back to the terrible Audi dealership and at-least gotten it for free like I payed for when I bought the car. Just to add the cherry on top I called Audi Plano and asked them why would I have been charged the $20 even though I have the covered plan, I was told that dealerships knows of this "DCP plan" and SHOULD have honored it, especially when they tell a customer they would. I'll stick with the bad service at Audi rather than driving out of my way here to get treated even worse!

I called in to purchase a new dodge half ton. We went through all the details with financing and trade and was told we had the deal done to head up that way to pick up the new truck. Much to our surprise we drove half way over 3 hours and was called by the salesmen and told the truck that we were on the way to get had been sold! We were angry obviously but had no choice to turn around and go home after they had submitted our credit multiple times and we were assured a deal was done. It gets better, the next the day the same salesmen called us said the deal had fell through and the truck was ours deal was done, now this time they agreed to meet half way with the paperwork and truck. So we struck out again salesmen called said your not going to believe this but the other buyers got a co-signer, so sorry no truck. This time we drove over 2 hours! I talked to the manager a couple of times he was not helpful, kinda sassy! I was appalled by the service that we got and never reached out to try to fix it. Think twice before using this place! It’s costs us time, money, and major points off our credit. Which also the manager said he would write letters to the bureau to try to get them off, but of course that never happened. Just stay away from this place, please!

If you’re ever needing a loaner vehicle be ready to wait 6+ wks or pay for your own. This is the 3rd or 4th time having to go through this in the last year. Definitely worst experience when it has come to buying a new vehicle.

I called in to purchase a new dodge half ton. We went through all the details with financing and trade and was told we had the deal done to head up that way to pick up the new truck. Much to our surprise we drove half way over 3 hours and was called by the salesmen and told the truck that we were on the way to get had been sold! We were angry obviously but had no choice to turn around and go home after they had submitted our credit multiple times and we were assured a deal was done. It gets better, the next the day the same salesmen called us said the deal had fell through and the truck was ours deal was done, now this time they agreed to meet half way with the paperwork and truck. So we struck out again salesmen called said your not going to believe this but the other buyers got a co-signer, so sorry no truck. This time we drove over 2 hours! I talked to the manager a couple of times he was not helpful, kinda sassy! I was appalled by the service that we got and never reached out to try to fix it. Think twice before using this place! It’s costs us time, money, and major points off our credit. Which also the manager said he would write letters to the bureau to try to get them off, but of course that never happened. Just stay away from this place, please!

Recently purchased a 2021 Ford Escape from Autonation Ford in Frisco, TX. Am really happy with the new vehicle which has advanced technology and a great sound system. The salesman Dennis Gooding was very helpful also in guiding us through the purchase process. I would recommend this vehicle to other potential consumers.

So helpful... Great

My service visit was excellent. Jordyn Wilkerson did a great job in checking in my vehicle, getting the service I wanted completed, and checking me out.

The people at Autonation Ford took great care of me and helped make the process of getting my service done easy, simple, and enjoyable!

I’m kind of meh about the whole experience. It’s not that anyone was rude or out of line, everyone was super chill. I just think that whoever the manager is over this location isn’t on top of their stuff as far as running smooth operations. Went with my little guy whose 3, got there at 7:50 in the morning, for an 8am appointment, to get my oil changed and possibly (if I had time) look at my tires to see if they needed to aligned. 2 hours later....almost 10am with a hungry toddler....I asked nicely if it was almost done. They didn’t confirm or deny, they just handed me the keys and said “we can reschedule for you”...confused I started walking to my truck, not having signed any paperwork, when I got into the truck I realized that in 2 hours, they had not changed the oil yet. Just handed me my keys and said good luck. So I went back in rather frustrated for the moment and asked if the oil had in fact been changed. I was told no. I made it known that my kiddo and I had been there for now over 2 hours and we made such an early appointment to prevent having to wait even this long. For a 15 minute oil change. Anyways, the people are nice, the women who helped us was an absolute gem, it just took for ever, I didn’t get out of there until 3 hours later for a 15 minute oil change, with an appointment. Apparently taking forever is a norm for this location. When my kiddo and I spoke to another customer who was a regular with this location. She had a lunch box and 2 books, stating that no one gets in a hurry around there. Just be sure to bring yourself snacks, and don’t have any appointments if your going to be waiting. Because no one is in a hurry.

They went above and beyond to earn our business. Our salesman Thomas Anderson even called after purchase to make sure we loved the purchase. Franco also did a great job getting the numbers where we wanted them. Finance was smooth and quick. Highly recommend AutoNation Ford of Frisco, we definitely got the A team..!!

I worked with Damian Smith. He was attentive and understood the issue being reported. The truck was ready when promised and the issue was resolved with a software update.

The servicing of the vehicle went well. In the past I thought perhaps they do a general diagnostic of the vehicle during the oil change will they provide any risk areas or items that will potentially need to be serviced in the near future, but I could be incorrect. They complete and do well at exactly what I came in for which was to get the vehicle serviced and took care of the recalled items.

wish i could give a rating of less than 1 star :( . I bought a car in Dec 2020 here and i was forced into signing for a set financial warranty services by mohsin with the promise that i can simply cancel it before i pick up the car. However when I duly informed them before up picking the car that i dont want the warranty products, i was simply assured that we will cancel it within 2 days . Trusting auto nation, i took the delivery of the car. it is been almost 4 months since then, i have been continuously following up with no proper response from Mohsin or Carrie P or anyone from autonation. I have still not been refunded and still continue to make payments and interests for a product i never bought into.

Worst experience ever. I been trying to get my salesman or someone from management to call me back without any luck.i left voice mails and emails and its been 2 weeks and no one responds

Good job. Knowledge staff. Great communication.

Great service and response to my required work. Naomi did an excellent job as my service manager and kept me informed along the way of the progress and status of findings and recommended work to solve the issues. I will definitely return for additional work.

Like always, very courteous and taken care of any issues that needs attention

Had to wait 2 hours with a scheduled appointment. Damian my service advisor had quite an attitude problem that needs to be in check. Besides the nice young man I spoke with when I got there it was overall unpleasant experience.

In general, this is a very good place to buy a car. I have been shopping around and been to a couple of dealerships. This is the last one I went to and bought my car there. Friendly people, nice cars, and good price. No pressure.

bought a used car two weeks ago, and now it overheated and turns out it has almost no coolant even though they claimed to have replaced a coolant hose. wont respond to calls, and had to go though a different autonation in order to get my car warrantied.

Wonderful experience during my recent service of my Ford F-150. My service associate is Fred who is always on top of his game. He is dependable, timely, and always informative. He helped me get the best deal on my new tires with alignment, and transmission service. He made sure to be thorough and discussed my previous services and what needed to be evaluated. A huge plus was being to directly contact him via text to keep me updated on my trucks progress through the day to ensure a prompt pick up. Highly recommend!!

Worst customer service I have ever experienced from the service advisor to the service manger. The service manager needs to take a class on taking with the general public. They kept my car for 4 days and did not even look at it, just made excuses for their oversite. I had to give one star to post the comment, but truly deserve no star.

AutoNation Ford went above and beyond to get the exact vehicle I wanted!

Great service experience 👍🏼

Helped me understand and diagnose electronic readouts

Bought a lightly used vehicle from the guys here at AutoNation Ford. I am from out of state and worked with Alexander (sales rep) and Franco (general sales manager) over the phone on Saturday morning and literally drove in to pickup the vehicle that night. Most dealers are swamped on the weekend and even though I was not physically there, they still made me a priority. Vehicle was exactly as advertised and didn’t even look “used”. Detail department did an awesome job conditioning vehicle. Once we arrived, we didn’t wait very long to see the finance department. Zane was our finance manager who made the signing process a breeze. The whole process was easy. Nobody was pushy or used aggressive sales tactics. Would definitely buy there again. Highly recommend!

Outstanding service. Dealership always works around my busy schedule.

Fred went above and beyond. You can count on him to take care of you and be honest. Respectful of time and genuinely cares.

My 2003 Ford Excursion runs like new because I take it to Hawk at the Frisco Ford location. Nothing gets by his team and I pick my car up when then tell me its going to be ready. BEST of the BEST

Had my car serviced for new brakes. Wesley Mendoza was great to work with. He got our car finished a head of schedule so we could leave on our trip.

Made appointment but service department did not have it so the service took much longer.

Only needed my vehicle E-checked to get license sticker.

The process to purchase the car was a little long, but then again that?s everywhere. My sales guy was awesome the finance guy?s were awesome! Overall I had a very good experience!!!!

Bait and switch, avoid!!!! Went to buy a Challenger and was lied to from the moment we walked in the door. The salesman Nicholas told us he had no history on the car as it was used. Turns out he was and admitted to being the previous owner. Then the car was listed online on their website for $43K and they upped the price to $46K and said it was their pricing error. When we spoke to the manager about the dishonesty his response was okay, we deserved better. Bad thing is we really wanted the car and could have made a deal work but the dishonesty is a hard pull to swallow.

My experience getting my oil changed with this very friendly service advisor was one of the best I’ve ever had at auto nation she was very knowledgeable and polite and hope I have the opportunity to enjoy her conversation the next time around

Had my truck towed and dropped at AutoNation before leaving town thinking my starter was shot. When I returned it ended up being just a loose battery cable and no charge. Appreciate the straight up service and will be back to Auto Nation for future service needs

Jordan, Nicole, and Hawk are the absolute best to work with. Communication and knowledge is on point!!

quick service. a little mix up on the phone, but thw service manager got it sorted right away. clean and nice waiting area. friendly and helpful

Customer service after the sale is a bit lacking. -it took almost 6 months to get my second set of keys to my new vehicle -During a recent visit for an oil change, I asked them to add air to the tire that was showing low. Asked again after, to confirm. It never happened. Wound up buying a compressor and doing it myself. Albeit minor, but what happens on the big items!

Brought my 2020 ford 150 in for a recall and a front collision sensor going off. Jorden was extremely helpful. You need more service managers like her

Fun visit and we were well taken care of. Very helpful and listened to our needs.

Scott Alter did a great job and I have had his help buying a new truck twice in 5 years. He did everything possible to make this a good experience, the dealership decided at the last minute they wouldn?t accept my used truck buyer on an ?in and out? as he was a dealer over a hundred miles away from Frisco. This bait and switch was not the sales guy, but the ?company? policy.

In Joy, there is care. Service and professionalism is the reason for a 5 Star Rating at Auto Nation Ford!

Easy and smooth transaction , everyone tried to help from the service desk to the finance

They are very professional. And very good customer service. They even provide shuttle service when I needed.

I had scheduled a service. A factory recall AND an oil change. After 3 hours they hadn't done the recall or the oil change. Probably the worst experience with this dealership. The Audible didn't have an explanation

Salesman and personnel all were great. I do think the facilities can be improved, the building and interior looks outdated when compared to other dealerships.

I had an excellent experience at this dealership!! While I’ve had my vehicle serviced here for years, I bought another Ford Explorer last week, and the experience was exceptional! My sales person Nik was professional and went above and beyond to work with my situation. The SUV I got was far better than what I had hoped to be able to get. I highly recommend this dealership for all your needs!!

From the Perspective of the salesman, Michael Krantz, he was probably the most upstanding, personable, genuine salesman I have ever met. AutoNation Ford Frisco, is lucky to have this man working for them. I would go to this guy to buy a car hands down over and over again. Now, From the perspective TRADE values, those guys who look at your car and you never actually talk to, PLEASE go over each and every single number before agreeing to buy a car. The very first amounts on trades we're lowballs. And when I say lowballs, I mean not even within the vicinity of the trade values on KBB or NADA. They offer a value on your trade, which is below value to begin with, take a bunch of deductions and you're left with an even much lower value. The fact that a customer buying a brand new SUV, gets slapped with a $1000 Car Fax Report, is absolutely absurd. To deduct for mileage, after you're already lowballing, again ridiculous. I traded in 2 cars, BOTH between VERY GOOD - EXCELLENT condition. I would say the ONLY deduction I actually agreed with was the tire deduction on one car. Probably was thing we were most "shocked" by...we were sent the window sticker showing the MSRP on the SUV we purchased, 2-3 days before we went to make the deal. So up until we received the paper stating the final price with trades, we believed we were paying $36,910 for this SUV. We come to find out they marked the up the price of the SUV, apparently, (according to them) due to high demand $2500. In all my 20+ years of purchasing vehicles, I had never seen this. I ended up getting $4500 more for my trades, so we ate the $2500, but I already know that dealerships purchase cars for less than the MSRP, so they just made a free extra $2500. In hindsight, after thinking about the whole ordeal that had us at a dealership from 10am-4pm, after my head was clear, I really should have fought that $2500, because that is not the price we were shown that the vehicle was selling for, high demand or not. THE ONLY REASON, I'm giving 5 stars is because of Michael Krantz. If it hadn't been for him, I'd probably be giving the dealership about a 2-3, just because of the dollar amount we ended up paying for this vehicle. We had done all our research and felt at worst case, with $12,000 down payment we'd break even or be within $2k. We ended up $9k over retail and that was a hard pill to swallow. Dealerships prey on the fact that they have something you want and they will get you if you're not careful. Just check, double check and triple check all your numbers. Know the value of your cars on trade. AND if you're shown the MSRP days before you go to the dealership, DO NOT let them hit you with an upcharge due to high demand and you'll be ok.

i never received a copies of my loan papers, which in my opinion is a problem. i paid for extended warranty but i am concerned if i actually able to get it because i have no idea where that is documented. My name is Leroy Petteway, i purchased an F-150 on February 24th, i love my truck but the financial /loan wasn't complete

Tommy was a great salesperson. He was very helpful and made the purchasing of my new truck easy and painless. Would recommend him to all my friends.

Our service e advisor would wait for us to contact him instead of him reaching out to us. He seemed overwhelmed with a lot of work or something.

I came in with a flat tire on 2918 F150. Since I have a service contract on my tires, I was curious how this would be handled. Even though they were very busy, they took care of me, in a reasonable amount of time. They treated me well and there were no problems.

Hamid sent a video of the exact model and options we were looking for, scheduled a test drive, and set it all up. Dealer worked with us a great deal on price and we couldn’t be happier! Thank you!

Potentially major problem avoided - thank you so much! No complaints whatsoever!

My car would not start without using jumper cables. I was kept in the loop and notified of the problem and when my car would be ready to pick up. Thank you for a wonderful customer experience!

I recently took my car in to the Frisco Ford site and I was quite impressed by the service I received and the friendliness of everyone I spoke with. The maintenance was completed quickly and was all completed to my great satisfaction.

I was pleasantly surprised by the buying experience at AutoNation in Frisco. It wasn't a pushy sequence of steps you find in most places. All of the associates listened as I expressed my goals and we all arrived to the finish line, the purchase/sale of a vehicle, completely satisfied!

Jonathan Z is an A service advisor. He is excellent!!

Bought a used car there last week. No unnecessary hassle. The staff could be a little more informed about their used inventory, but as a buyer, if you know what you're looking for it's not that critical. Sales staff are the exactly right type of friendly without leaning into "nuisance" category. Finance office takes forever to do the paperwork, but that's nothing new.

Autonation Ford Frisco was the only dealership in north Texas that was willing to work with me on making a deal on a new truck. Scott Alder even searched out the truck I was looking for with the add ones I desired and made a good deal. I had Katzskin leather installed and they had it done same day which was great! When I picked up my truck after the seats were done, they went ahead and topped off my gas tank which to me is what makes great customer service!! Take care of your customers and they will continue to return! This is my second truck from Scott and I will return again in the future.

Their knowledge and professionalism.

Needed a vehicle. Knew what I wanted. Went in said this one. All that went great! When finance took over it was a nightmare. After waiting about 5-6 hours of being told, “we’re almost ready for you”, I had the experience of dealing with the shadiest individual I’ve dealt with. My car was $15k, I was putting $5k down, and my loan was still for $20k. Without my consent or knowledge they had lumped about $8k in unwanted in house warranty programs. When I asked the guy told me that “we just put those in there for all our customers”. As I read a little closer I see a “*” disclaiming that I myself have opted into all these. Which I had not. So I got a little mad and said I wanted them off. At which point the individual claimed it was the ONLY way the loan would work. So I walked off without the vehicle. Standing in the lot waiting for Uber multiple employees approached my to try and fix the situation. I ended up getting the vehicle with all the extra warranties and all for about an extra $800. So on that note it was a good experience and the car is great. Although I was missing a key which they still have never got to me. Absolutely worst place to deal with. I’d stay away and go to one of the many other dealerships in town.

Needed a vehicle. Knew what I wanted. Went in said this one. All that went great! When finance took over it was a nightmare. After waiting about 5-6 hours of being told, “we’re almost ready for you”, I had the experience of dealing with the shadiest individual I’ve dealt with. My car was $15k, I was putting $5k down, and my loan was still for $20k. Without my consent or knowledge they had lumped about $8k in unwanted in house warranty programs. When I asked the guy told me that “we just put those in there for all our customers”. As I read a little closer I see a “*” disclaiming that I myself have opted into all these. Which I had not. So I got a little mad and said I wanted them off. At which point the individual claimed it was the ONLY way the loan would work. So I walked off without the vehicle. Standing in the lot waiting for Uber multiple employees approached my to try and fix the situation. I ended up getting the vehicle with all the extra warranties and all for about an extra $800. So on that note it was a good experience and the car is great. Although I was missing a key which they still have never got to me. Absolutely worst place to deal with. I’d stay away and go to one of the many other dealerships in town.

Needed a vehicle. Knew what I wanted. Went in said this one. All that went great! When finance took over it was a nightmare. After waiting about 5-6 hours of being told, “we’re almost ready for you”, I had the experience of dealing with the shadiest individual I’ve dealt with. My car was $15k, I was putting $5k down, and my loan was still for $20k. Without my consent or knowledge they had lumped about $8k in unwanted in house warranty programs. When I asked the guy told me that “we just put those in there for all our customers”. As I read a little closer I see a “*” disclaiming that I myself have opted into all these. Which I had not. So I got a little mad and said I wanted them off. At which point the individual claimed it was the ONLY way the loan would work. So I walked off without the vehicle. Standing in the lot waiting for Uber multiple employees approached my to try and fix the situation. I ended up getting the vehicle with all the extra warranties and all for about an extra $800. So on that note it was a good experience and the car is great. Although I was missing a key which they still have never got to me. Absolutely worst place to deal with. I’d stay away and go to one of the many other dealerships in town.

We've purchased two new vehicles from AutoNation over the years and have always had them serviced there. My wife's Ford Edge Titanium had some issues (not the dealer's fault) but AutoNation kept working with us and Ford until the problems were fixed. Yesterday I took my F-150 for a routine oil change, tire rotation and checkup and Spence took care of me. I always take my own oil because they do not carry what I use and they have no problem with that which I really appreciate. I mentioned that the air filter might be due for a change but Spence called and said it was okay but that the wiper blades needed replacement which I approved. He called again when it was ready and I picked it up with no issues. I have recommended AutoNation to many others and will continue to so in the future.

Our Ford Service Rep was amazing. He did not over promise and it all went just as he said it would from a time standpoint and that was refreshing

Great job !!! I will be going back when service is needed. The communication was spot on and very thorough. They were quick with getting the work done.

Came in for service, left with a new truck. Got a great deal.

The service is excellent 👏🏻

I was without an appointment and was taken right in and treated very well.

Scheduled a simple oil change and tire rotation for 7:30 AM. Took 2 hours before I was done. How can a Valvoline do this service in 20 minutes or less, but a Dealer takes 2 hours is beyond me. At least they had Wifi.

Service was really fast and the car is running great now

Great dealer and service team. Painless experience.

2 vehicles purchased and consistent service over 6 years later, AutoNation Ford continues to impress! Just before the new year I took my Ford Explorer in to see Wesley due to some battery issues. Not only did the team quickly identify the issue, they were clear with options and find a solution that got me my car back quickly without a bit hit to the wallet. I am so very thankful for their transparency and help getting me back on the road so quickly!

Check in process is good. Waiting area and show room are Awful

Went in for a routine maintenance service as I have always done. Service appointments are easy enough to book via phone call/on line. Made an appointment and dropped off the car 8 in the morning and got the car back in the afternoon (they prioritize customers who?s waiting on site so it always takes long when you drop off). Usually there are ?other issues? but surprisingly there were nothing else to do/add on.

I bought my SUV here just over a year ago and was super happy with the sales process. This visit was for an oil change and tire rotation. During these tough Covid times, I was a little nervous but everyone I saw was masked and practicing social distancing. The waiting area was set up to great plenty of space. They were quick and friendly and I will definitely go there first when I am ready to trade!

Very quick. About an hour to get my car inspected. Took me in quickly. Over all a good experience

They again helped me get and get thru the buying process, My sales man Will was great ! Multiple cars bought from this dealer

Excellent customer service

Had a great service, dealt by Stephen Martinez who actually got the job done ! Only reason I?m giving 5 stars is because he did A great job !

Came in for oil change. Was quicker than I expected. Very satisfied

Nice experience. They have a TV and coffee machine.

I stopped in the Frisco TX Ford location just to look at an Explorer with absolutely no intentions that I was getting one. Jason got me set up with DT and he was amazing. Within a few minutes he figured out exactly what I would be interested in and that?s when I saw what I knew had to be my next vehicle...2021 Explorer ST black on black. I?m so happy with it and everyone loves it!

I spent several days negotiating the purchase of a new truck. We reached a deal and I traveled to the dealership. After spending quite a bit of time doing paperwork, having my credit run, and being ready to finish up, I was told that a manager had decided they would not sell me the truck. No explanation. My credit score is over 800 and I was trading in a truck with over $30,000 in equity. I was wearing a mask and social distancing. The conversation was relaxed and friendly. Up to that point, it was a normal buying experience. A few days later, I got a call from the dealership, asking about my experience. I told her the story. She seemed shocked and asked if I was still interested in buying a truck. I told her I was. She she would find out what happened and someone would call me back. Nobody ever called me back. It’s been three months. I have now bought around 36 cars in my life and I’ve never experienced something like this.

I spent several days negotiating the purchase of a new truck. We reached a deal and I traveled to the dealership. After spending quite a bit of time doing paperwork, having my credit run, and being ready to finish up, I was told that a manager had decided they would not sell me the truck. No explanation. My credit score is over 800 and I was trading in a truck with over $30,000 in equity. I was wearing a mask and social distancing. The conversation was relaxed and friendly. Up to that point, it was a normal buying experience. A few days later, I got a call from the dealership, asking about my experience. I told her the story. She seemed shocked and asked if I was still interested in buying a truck. I told her I was. She she would find out what happened and someone would call me back. Nobody ever called me back. It?s been three months. I have now bought around 36 cars in my life and I?ve never experienced something like this.

I have bought all my vehicles at Auto Nation Frisco, because they have always treated me with the utmost respect, and bent over backwards to make me feel welcome, and comfortable with the whole experience.!!! Thank you.

Jordyn was very helpful and professional. She was knowledgeable and delivered as promised.

They were super nice and helpful with my transmission problem. Mr Fain kept me in the loop and helped with a loaner car because the repairs took longer than expected due to covid.

Purchased a new truck from a friend a friend's recommendation.

Excellent service with attentive staff. Service department top notch

They are a!ways pleasant to deal with. Better when I leave my vehicle with them.

Terrible service experience yet again. The lack of communication is extremely unacceptable. Austin has let us down again as a service provider. It took over two weeks to finally get our vehicle fixed. They were sure of the issue before we brought the car in. It took numerous calls over several days to find out if our car had even been looked at. The “appointment” process is also a joke. After purchasing numerous vehicles from them, the service department has ensured we will be finding a new dealership for service and purchasing new cars.

Hey good job for me recommend them to anyone I have been doing business with them for many many years great dealership.

Speedy service right after the holidays! Didn?t take long to finish and was out of there in 2hours

My service advisor, Mr. S. Martinez has always been extremely helpful and explains all repairs and items that may be needed in the future. He is always cheerful and courteous. He takes a personal interest in all of his customers. Highly recommend him . Thanks again for everything. Eric Stewart

Great customer service. Car was ready just like they promised.

I purchased the vehicle, used, at this location a couple of years ago. We really liked the vehicle but there was a question of how hard the vehicle was driven by the previous owner so they threw in the top tier extended warranty. We purchased it during the warmer months and trusted their inspection. A week goes by and there is an issue with the paper work. Had to re-sign everything and stupid me I didn't take the time to read the new contracts. It wasn't until much later that I realized it was a bait and switch. The extended warranty was no longer free. It was rolled into the price. I blame no one but myself for not taking the time to read the contracts at the dealership. Winter comes around and we realize the heater isn't working. It was a mild winter so we opted to deal with it later. I finally get around to taking it in to the shop and tell them there is no heat coming from the vents. I called their toll free number and requested a loaner. I was guaranteed a loaner. I called a few days before the appt to confirm a loaner and was told that Austin was off that day and since he was the assigned service advisor he was the only one that could do it. I guess customers are S.O.L if their service advisor calls in sick. I wasn't able to get in touch with him prior to the appt. Day of the appt I show up and lo and behold there isn't a loaner. They offer a shuttle so I sign up and wait. After about 15 minutes Austin comes by to advise me that 'oh so sorry but that's too far'. Spent $30 on an Uber. Living in Denton wasn't an issue when they sold me the vehicle or extended warranty. They tell me I have the 'platinum' (or whatever top tier extended warranty) and it would more than likely cover the repairs. It didn't. I get a quote from the shop for ~$1500. They threw in every charge they could think of (tires, belts, transmission flushes). We finally get to the primary and only issue I brought the vehicle in for and am told 'IT' needed to be reprogrammed. I found this very interesting as I had purchased the vehicle from them and they were proud of their pre-owned inspection. I guess someone forgot to check the heat. This brings their complete inspection to question. The reprogramming was ~$230. ~$230 to plug a device to the vehicle and push a button (yes I'm oversimplifying but not by much). ~$230 to fix something that should have been caught in the inspection. Even their explanation of why extended warranty didn't kick in points to no inspection being done. Austin explained that the warranty only covers break fix and the heater wasn't broken. It just needed to be reprogrammed. I was advised the vehicle should be done the same day due to the nature of the issue. A couple of days later I start calling for an update. One person said it was done. Another person said they couldn't find the vehicle. Then Austin was going to call me back. Didn't hear from anyone that day. I called again the following day and oh yes 'we'll take you're money', I mean they said it was ready to be picked up. Another $30 Uber to the dealership... It would benefit customers if Autonation Ford Frisco put up a banner that says 'welcome to the xxxx show' Buyers beware

Satisfied with the service and service representative.

Great prices and friendly staff. I needed a ride and Carl picked me up in a neighboring town. Answered all my questions and were fast and efficient.

Overall the service on my truck was good and the advisor gets a 5 star. However, your service acceptance of me and my vehicle at the dealership needs a lot of improvement. First, all I received when I arrived was a person pointing to where I should park then that person disappeared, No one to greet me or ask about why I was visiting or direct to my service advisor. Next I walk in and there is no order to or direction to find my service advisor and it really appears that none of them even notice I am there or want to take the time to ask if I need help or to try and get me to my service advisor, so I just have to wait until someone appears to be free and able to help me. Not one service advisor ever looked up to see if anyone waiting in the area needed help. EXTREMELY DISAPPOINTING! I suggest the leadership at this Ford Service Dept. go observe and take notes from the Frisco, TX Honda dealership next door to see how it is done the right way. This isn't a one-off experience - this is how it usually goes when I arrive at this service center. Now that I work from home I will most likely use a different Ford dealership for service.

Dennis Gooding took really good care of me in the buying process.

This was one of the easiest buying experiences of all time. Tom was always helpful, honest and knowledgeable. I will be back for my next car!

Service writer was attentive and took care of my issues.

At this location, the service done on time! I appreciate the follow up and detailed explanation!

Outstanding Service Made Appt

My salesperson Will Gibson was very nice to work with, I highly recommend him. He didn't have that "sales" approach that I dislike, it was like talking to a neighbor.

Purchased a new Ford Escape. Got very nice service and great deal. No pressure tactics. My sales person was Hamid. Go to him. He is fair and knowledgeable about the features on the vehicles.

Sales person was 5 star. Transaction was 1 star because of the length of time it took.

Good customer service and fast. Jonathan was very courteous.

Great service as always. ........................

We wanted to surprise our daughter, a senior in high school, with a car. They went above and beyond to make the experience special and memorable. Thank you!

Steve Martinez is the customer service expert. Took my car in for some routine maintenance and a recall fix. Asked Steve and his team to detail the car !! Wow ! It’s like brand new !!

Fred was awesome and very persistent trying to fix the issues

Service advisors are very helpful.

My husband and I took our recently purchased Ford Expedition there to check the front and rear shocks as we felt the suspension was very soft, but mentioned that we had not owned an American car before, so it might be normal. I asked them if there was any cost involved to get this just checked out and they said no, so I dropped off my car with them and was told I would get the car checked within 48 hours. No call back from customer service by then. I called several times and left voicemails with no results. When I finally got hold of someone I was told they were short-staffed, so after 5 days I finally got a call from them telling me the front and rear shocks were leaking and worn out and need replacing (the car only has 37,000 miles on it!). When I mentioned that we would pick up the car to get a 2. opinion I was told I had to pay a "diagnostic fees" of $159 before I could pick our car up again. As this had not been mentioned before we refused to pay and had to escalate this issue to their service manager to get our car back. Needless to say we had the shocks checked out by another auto repair service and there was no sign of leakage or worn out shocks! We will certainly NEVER go back there! Worst customer service ever!

David Fain from the service department did a wonderful job.

Beyond upset with the chain of command. I just dropped $30,000 on a used Tahoe to find out my DVD player does not work, and I also have a cracked rim. Highly disappointed

My service guy Fred was helpful and the process was painless. Thanks!! 2019 Ford Egde

Service was ok nothing out of this world and they scheduled my service without even having my parts so that was another extra wait

David Fain did an excellent job keeping me informed as the repair progressed

Unfortunately, I purchased a 2018 Explorer and will never buy another vehicle from them. I have left 2 VM's for Jason Kopp the GM and have been waiting for him to return my call for the past two weeks. Based on my experience, I'm not surprised.

This place is an absolute joke of a service center and Austin is the most unprofessional associate I've ever encountered. They did none of the work that I brought my truck in for and requested be done (to include a simple oil change), and I dropped my vehicle off at 7am on Saturday / picked up Monday afternoon. They never called or texted me about my vehicle, I eventually had to reach out to them and then was told I needed over $5k of other work done, but nothing I requested was completed. When I did finally get my vehicle back and was headed home, I noticed they had left my rear passenger door panel completely removed on the interior of my truck (see photo). I was lied to, ignored and flat out disrespected....not to mention the enormous amount of time I wasted!

EVERY single time I go to this dealership I get abused. An 18 month old truck with a rodent chewed wire when I have no rodents in my area costs $1600 to repair with 6 hours of labor? A wire repair? Are you taking the engine out of the car??? Never again, and never will I buy another Ford.

I bought a car on Monday 12/07/20 but on the 12/09/20 oil change was needed was already showing up. Very disappointed

Oil change and realignment performed. Satisfied with the work. Only issue I have is most of the employees in the service area (behind the desk) were not wearing masks. There were signs posted that masks are required. Quite disappointing.

Looking for a dealership that will be honest with you and not waist your time and play the games then AutoNation Ford Frisco is a place that earn their 5 gold stars from and my family... John Roberts was our salesman he will talk straight to you no bull.

Friendly service...simple oil change. They DID forget to top off wiper fluid and had to go back but they made it right by fixing that and topping off gas as well. They SHOULD wash vehicle after service.

Everyone was professional and took great care of me.

Service experiences have consistently been extremely bad, multiple visits to solve problems with nonexistent follow up! Ive called them so many times trying to get answers and can't get them to return calls. I would highly recommend you not purchase the service packages and if you own a ford, take it to a different dealership!

Everyone was super nice and it didn’t Take long they had hand sanitizer to keep everyone safe. They had hot and cold drinks for everyone.

Poor experience. 2nd time taking my truck for the same issue. Oil leak in the turbo. How does that happen twice if it wasn’t replaced the first time? It doesn’t. The process was an inordinate was of my time AND it also cost me taxes and fees on a rental car. I also got word that I needed further repairs for $1800. No thanks.

7 years with my F150, and only AutoNation Ford Frisco Service has touched it. My truck is like brand new, thanks to the folks at AutoNation Ford Frisco.

Do not recommend taking your car here at all. I dropped mine off for them to check 1 tire for a manufacturer defect and the next day they call me saying the shop foreman says there is no defect and that I need new tires because they all have different tread depth and this causes the car to pull.... what? My car doesn't have a pull and the tires were just bought this year, brand new. He apparently didn't take the tire off to even check for a defect as that was the only way to tell. The Ford I bought the car from said it was defective, a tire shop said it was defective but none of them were a dealer for the brand tire I have which is why I had to take it to this one. Their shop foreman is either lazy or stupid and Jordan the female service advisor didn't care what I had to say, she had an oh well attitude on the phone.

Since I am new to Texas the folks at AutoNation were completely in tune and helpful through the whole check-in process, shuttle home and close out. Fred was most helpful with a phone call in advance explaining the reason the vehicle may have needed to stay overnight and assured me that a shuttle would be provided if at all necessary. I couldn?t have asked for any more ease of the process. Thank you bunches!!

Old dirty looking dealership, was another dealership before autonation . Salesman Tommy was great. Everyone else was just going through the motions.

Salesman did a very nice job. I have purchased alot of cars and this one was for my 18 year old son. The only thing I didn't like was the add ons to the Internet price. ALl dealers are doing this and it's a waste.

So disappointed in those human beings. Took my 2017 Edge in for some flapping noise. Which they apparently are familiar with because the lady asked my husband if he was ok if they zip tied it. While we were there we thought we would look into a trade. Of course they need to value ours which is in the service area. The ridiculous trade in value for a 3 year old car makes me wonder if I want another Ford! They came back with a value minus $3000 for a major oil leak. Wouldn’t I know if there was a major oil leak?? Oil light or maybe a spot in my garage?? Was so disappointed so we just went to pick up our car from service. By the way. They didn’t even bother to zip tie for the flapping noise. Please don’t waste your time with these folks

Awful. Awful. Awful. Took our Yukon, which we bought there, in for a grinding noise sound in brakes when turning. They never returned a call. We could only get a hold of someone if we consistently called and happened to catch someone. The car was there for 12 days. They never called us back, never offered any info, we had to call them to get any information. They said we needed struts, shocks, etc totaling around $5000. Never offered a rental. We asked, they said they’d look into it, never called back. We finally gave up on them because of the lack of communication and picked up the car. Took it to our local Firestone store. Guess what? It is perfectly fine. Screeching noise is due to steel brakes and can be replaced for ceramic brakes for around $600. Never going back there.

I brought my 2001 F-150 in for a loss of oil problem. Fred handled the matter extremely thoroughly and courterous. I have been trading with this Ford dealership since July, 2000. This was my first encounter with Fred and am most impressed with his knowledge and options explanations. Thank you for having such an outstanding employee.

Such a waste of my time. Took my truck in twice for the same issue (leak in the turbo)... They said they replaced it the first time, but that’s obviously not the case. How often does that happen twice in 6 months? It doesn’t...or the job they did was shoddy. They bent my arm for a 5 star rating the first time...so they could “get paid”. Not deserved. I wouldn’t go there again for any reason.

Quick easy and they do a good job

Always enjoy working with my specific service rep as he understands my concerns and issues.

I went in looking for a specific car. They did not have it, but they found one. Did all the signing when I went in the first day and was driving my new car home the following day!! Now that is device!!!!

Service is good, people are pleasant to deal with.

I have been coming to this dealership for a new vehicle three years ago. I do love the services that they are giving to every customers. They?re taking great care of me. Thank you so much!

I had a Ford Recall for rear toe suspension and re-alignment but had to pay for the front end suspension to make sure all the wheels were balanced and aligned. This is about a two to three hour repair but I was willing to wait since it was early in the morning on Saturday. Great location and honest personnel.

Fred was my service person he did a great job communicated well to me and only did what I ask

Polite and speedy service on this past Thursday morning for my oil change. There have been times where I waited for ever, but not this time. I don’t remember the lady that helped me, but I believe she was the only lady there that early and she had a long black ponytail 🤗

Brought my car in for service. Was given a time line of when repairs would be done. Picked car up an hour early than anticipated. Friendly staff.

Excellent service ............................

Great service. Attendant was very responsive and showed a pure joy for the work she does.

Nichole S. was fabulous to work with! Peyton was great at great with all the paperwork. Overall great experience.

I would highly recommend people to STAY AWAY from this dealership. Their salesman (not all) are liars and would do anything to sell the car for their commission. I walked into this dealership as a return customer on 10/31 and a salesman came and greeted me at the car and asked me what I was looking for. I told him explicitly, I am looking to get a new 2020 explorer which is an AWD. He bought a car from the lot and assured me it is an AWD and I asked him to show me how to function the AWD and he showed me. I believed him as would anyone else. I bought the car thinking this is an AWD and can use it on my next trip to Colorado. So last week we were in Colorado and got stuck in the snow and tried to switch the AWD on and quickly realized this explorer was a 2WD and NOT an AWD. I did not intend or pay for a 2wd. I dont understand why the salesman would lie and sell me a car that is not an AWD, when I was willing to pay for it. My guess, is that this is how they are trained in house by the Management there, to cheat the customers and sell the car at any cost. This is very non-professional and I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. STAY AWAY FROM THIS DEALERSHIP, there are other ford dealers in the area that are more trustworthy. I just bought a brand new 2020 Ford Explorer last Saturday on November 1 from AutoNation ford frisco. When I started the car on the second day the screen did not turn on and yesterday while driving in the neighborhood, the warning sign for collision assist started flashing. This should not happen in the first week and now I have to take the car back on Tuesday for service. I have bought new cars before and I have never had any issues in the past with my other cars. This is the first time that I am having issues with a brand new car in the first week. I am not happy at all with the experience I am having with a brand new car from your store.

This was the worst service experience I have had in all my years of owning Ford products. I came in for a simple oil change which was included in the maintenance plan I purchased when I bought the car. The service rep who i had my appointment with called in sick so I was given to a different person. Everything seemed to go well and it only took less than one hour. A few miles after leaving the dealership I heard a rubbing noise from under the car. I had just had tires put on my car on November 1 so I went back to see if the noise was related to the tire installation. They put the car on the rack and discovered that the skid plate was hanging down. They also discovered that the oil plug and filter were loose and oil was dripping under the car. I called Auto Nation and left a voicemail message for the service rep but haven’t received a call.

Autonation was amazing. I rarely leave reviews unless I want other people to benefit from what I learned. But these guys were great. They worked and worked for my business. I worked specifically with Nick. He was amazing. I would request him if you shop at the Autonation in Frisco, TX. They helped find me exactly what we were looking for and really worked with me on prices. Great attitude, never pushy, friendly, honest, trustworthy salesman and staff. I'd shop here again.

My service advisor, Fred Guiette, was very professional, knowledgeable and kept me up to date on the entire process. Even got me a new "loaner" while my work was being done!!

Overall experience is good. I like Ford cargo van due to multiple things like shape, capacity, road grip etc

Excellent Service and people to take care of your car.

Service was outstanding! Service advisor, Zack was a true professional. He used “no pressure” tactics to understand my needs and offer the best solution possible.

FIRST CLASS. NAOMI ROMANO IS THE BEST. HER KNOWLEDGE, DEDICATION AND CUSTOMER SERVICE SKILLS.

My engine light came on. I called for service Friday afternoon. They got me in on Saturday and replaced the parts causing the issue.

Good work as usual. Did it in less than an hour. Thank you.

The service department is great! My driver side window stopped working going up and down! Of course, it was raining and cold. I called, they told me to come in right away and they can help me! Steven Martinez took super excellent care of me, as he did the last 3 times in went in for service! Window was fixed in a matter of 1.5 hours and I was back on the road! Ask for Steven, always great service!!!

Nicole gets a A+, excellent service.

Sold them my car on 10/15. On 10/29, my bank has not received the payoff from them. I will need to now fight for the additional day interest payment.

Still not sure why it takes SO long to get my trade in value ort why it takes SO long to print out the papers for me to sign. I wasn't a fan of the Used Sales Manager's negotiating as he did NONE...but the salesman was great!!!

They take good care of you and your car. At AutoNation they are prompt and very efficient in getting the job done!

Austin in the service department was easy to work with and explained everything that needed to be done before proceeding. Would definitely recommend him and Autonation Ford Frisco.

I needed new tires. so I did my usual price check with Ford and Discount Tire and found I could get them through Ford a little less and the necessary front end alignment at the same time. That's how it should be done. Thank you Austin for helping me.

I felt very welcome When I was getting my oil changed

Very satisfied with the service. The vehicle was ready in a timely manner.

The service advisor was great. Fast in and out.

The transmission went out on my escape in March of 2020 at less than 75k miles. Ford said they might help with the cost but when I had it taken to the dealership they denied the claim. Though they rebuilt the transmission it took 8 weeks to do so. I was grateful they provided a car during part of that time but the process was a lengthy one.

Service rep was cordial, efficient and knowledgeable. Facility is clean and comfortable. Courtesy shuttle was very helpful and enabled us to get car serviced with minimal disruption to our day.

I have always had a great experience here. They have always been very friendly and knowledgeable.

After searching myself for a tonneau cover, I consulted with AutoNation Ford Frisco and they ended up installing a cover that works great and has a warranty. Great transaction overall.

Excellent service, transparency and feedback. Zach was extremely helpful.

Jonathan our service advisor greeted us upon our arrival and proceeded to explain additional options available to us for upgraded service. He was very knowledgeable about his job and didn't hesitate to explain the entire service process and kept us informed of the status of the service as it happened. We really appreciated the family atmosphere and personal attention.

We purchased a vehicle from this dealership, but it certainly wasn't due to the passion of anyone there. They just happened to have a vehicle we were interested in and I honestly felt that our particular sales rep and the entirety of the staff, although friendly, couldn't care less if we purchased or not. We arrived about an hour before closing time and the rep and everyone involved seemingly acted like they were more interested in closing up shop and heading home than selling a car. Our particular rep, was on his phone with a personal call almost the entire time during our process and we had to have people search him out on a couple of occasions after we test drove a couple vehicles. We purchased here, but not because anyone here went above and beyond trying to make it a great experience. Not rude by any means, but they evidently have better things to do than focus on selling your a car.

I've been bringing my company vehicle here for service for a couple of years. As far as the work they do, it's good. My primary complaint is their customer service. I suppose it's because I'm a fleet customer, so I'm not too concerned. I drop my truck off and pick it up when they let me know it's ready. The difficulty is getting updates from my assigned service rep. It could be a day or two before he returns my phone call. I get the impression they're all overworked and don't have a lot of time to keep customer's updated. But I'll continue to use them because they're conveniently located, right around the corner from my office.

terrific service, fred kept me informed and did a great job with the car

Repair done in a timely manner. Received phone call when work was complete. Updated records for me

The clorox sanitation was sub-par and not worth the money. I had this service performed once before and the car interior was very clean. This time, nothing appeared to have been touched. I was told it was just a spray on the inside of the car and nothing is wiped down. This was certainly not the case in round one. All other work was satisfactory.

The service department is great. The only place I will take all my mustangs amd pick ups.

Worst customer service We’ve ever experienced. My Husband and I brought a new 2020 Jeep Wrangler back in June from this location. We’ve had to go back two times in order to get temporary tags because we hadn’t received our license plate. I’ve been calling them at least once a week every week for the last 8 weeks to figure out what was going on. I never once received a call back or an email as they had promised. All I asked was to be told where we were in the process of figuring out why it’s taken 3 half months to get our plates. The receptionist was rude and would always talk over me anytime I tried to explain things and then turn it around as if it was my fault her company couldn’t get our license plate. I called today to check yet again where our plates where and the rude receptionist yet again answered told me oh I call y’all last week your plates are here. (Keep in mine I had called the day before she said she did and still couldn’t get an answer as someone told me they would call me back before the end of the day. What a surprise they didn’t) When I ask her what number she called she listed off a number that doesn’t belong to either my husband or I. Then processed to tell me that it was a number we gave them (which we did not as we have never here that number before and doesn’t belong to either one of us).

Greeted by a smiling service manager in the Bay area. Got my car in and out I was happy it was fixed thank you

Service person Naomi was great. it was an expensive repair but she explained and helped as much as possible

Scott was very helpful with my car buying experience. He was knowledgeable and listened to what I wanted.

They picked my car up and returned it. During the virus I am thankful they went above and beyond. It was a recall.

I brought.my truck a different ford dealer closer to my home. They claimed to have fixed the vehicle. No change. I then took it to automation ford in Frisco and they nailed it first time.

We bought a new truck on September 10, 2020 and took the truck back on September 16th for a spray in bed liner. Went back on September 17th to pick the truck up and noticed a scratch on the back of the truck as well as some damage on the back door. My husband brought it to the managers attention and his response was, "yep, it’s definitely scratched." The after market guy wanted to make arrangements to bring the truck back. I refused to take possession of the vehicle until it was repaired. They agreed to put us in a loaner and repair the truck. Received a call the next today and said that they can touch it up and we can pick it up on the same day or they can send it out to make it perfect but it could take a week or so - our choice of course was option #2. It’s been 3 weeks and our trade is as yet to be paid off. We brought this to their attention twice and was told that the finance manager laughed at us and said, “what do they want - it takes time." They said that a check was sent out on September 16th. My husband received a text from the person that sold us the truck and their main concern was that they did not receive a perfect score and wanted to know what they could do to get a perfect score. We brought up the pay off again and they said that check was sent out on September 25th - so clearly we were lied to again. They admitted that it should have never taken that long but when I said that they said that the finance manager laughed about it. We had given them a pay off through a certain date and now it’s over that date, another payment is about to be due, and we had gap and extended warranty that we should have received a refund on but it’s all limbo. We will never do business with this dealership in the future. I’m sure we will get a auto response to this review about contacting the GM but he is aware of our issues!

All, If you are buying from AutoNation Ford in Frisco, stay away from this guy. Brandon Lorenz Ford Frisco (373) He will harass you via emails even when you ask him to stop. He answers emails addressed to his general manager Jason. Don’t wast you time. Horrible customer service. Go somewhere else before you get harassed

Naomi took great care of me for my initial service on my F 150 King Ranch. I had reached 7,000 miles. The service was done in a timely manner and she kept me informed of its progress. She was also very helpful explaining the needed service. I intend to return regularly for my service.

Great service and on time schedule and delivery of my vehicle.

Jothan Zeck made the appointment easy and with no complications of setting it up I asked for and alignment and they checked and informed me that it wasn’t necessary and didn’t charge For the check . I’m very well please see with the service(s) that I receive and the price is comparable to other places

I received excellent service on my Explorer. Billy Lawson was outstanding. He was very courteous, knowledgeable and professional. Thank you.

Zac Service advisor was accomodating and professional with his work. Took care of what needs to be done on my vehicle without a hassle. Definitely recommend the dealership to a friends and family.

Stephen was very courteous and helpful. Highly recommend Autonation Frisco for your Ford needs.

⭐️⭐️⭐️⭐️⭐️ great service Billy

This place is awesome. They listed the selling price reasonable and fair and besides tax title license there?s only a 150 document fee if you pay cash for your vehicle. I bought a convertible Lexus someone traded and it was still in there shop for new tires and minor buffing up the dings out . I was the first to see and first to buy because price was reasonable. Dennis helped me here and when the car was ready for me to pick up it was filled up with gas and cleaned up. I had excellent services here with all the sales associates that helped me too. If you see a car you like here, you will have a good experience buying hassle free. I would buy again from here in the future.