Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I’ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they’d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn’t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn’t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they’ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can’t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn’t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.
Veronica Chavez
Apr 21, 2021
