Recent Reviews from AutoNation Ford Frisco

Good luck trying to use any service packages they sell you. I've been in multiple times with an appointment and turned away each time. The last time I was there the guy in service said it didn't matter if I had an appt and told me they couldn't service my car. When I purchased the car, literally the day after the seatbelts stopped working and the roof headliner fell..... salesperson ghosted me. Big surprise. At a minimum. AutoNation owes me the money for my service plan that has never been used and for the repairs I had to make immediately after buying. Do Not Buy From ANY AutoNation! Read the other reviews.

Great customer service from my service representative.

We purchased a maintenance package when we bought our truck. Most of my experiences getting the normal oil change etc. have been mediocre. But this trip I was paired with Ricky and he provided the best service I’ve ever had at this location. At one point I walked up to get an update, without even saying a word he acknowledged me and said “Mrs.Lee let me call and check on the status of your vehicle.” He also called and remembered to double check on new windshield wipers and was very friendly.

I went in for an oil change. Everything went well as usual. My service advisor was professional. However, someone at the dealership apparently turned off my headlights (which had been set auto-on). Subsequently, I did not realize the highlights were off until several minutes after I had started driving at night.

Came in just for a regular oil change/maintenance service with Minyon Garret. It was my first time there, he was super helpful and funny! My check engine light was on at the time, they said that they were really backed up and it would be best to make a separate apt for that (which I was fine with) but he got someone to look at it and fix it that same day! Thanks again for everything :)

We just bought a 2021 Expedition last night (10/14/21). I shopped online and reached out to them via email. They never hounded me for my phone number or blew up my email. They were all very professional and courteous. We were able to get the numbers where they needed to be for my budget all online. I arranged my own financing and went with all my stuff in order. Once we got to the finance office they were actually able to get us a better APR. I dealt with Hamid, Max and Jeannie and they were all great!

Jerome Collins is the guy you need to go see. He's not trying to make a dollar, he's honestly trying to help you out. If I were you I would go see him if you need a new car.

Date: 10/2021 AutoNation did an excellent job overall for repairing my Ford F-250 in an accurate and timely manner. I scheduled my service via "chat" with Marcus and was able to obtain a next day drop off of the truck. (Did not have to wait, a plus.) The service writer, Rickey, was great. We discussed the truck repair requirements and he documented my concerns. He also kept me informed of repair times. The mechanic/technician, Taylor, called to discuss the issue for further detail. His historical experience with this truck type was very helpful and focused for an economical repair.

It took them 10 days to fix a door lock and they said I needed an oil change, fuel filters changed, cabin air filter changed, engine air filter changed, tires rotated. All of this stuff was done 500 miles ago.

Had a great experience buying my 2021 F-150. I sent an inquiry around 10:15 pm Friday night and by 10:30 pm I had a text message back from Hamid about my inquiry, yes a real person not a bot. Next morning, at 8:15 am Hamid sent a follow up text confirming truck's availability, and with something that was the first for me - he sent a video of the truck along with his commentary of its features and ford offers. I went to the dealership later that morning, test drove, loved the truck and ended up buying it. The buying process was easy. Hamid was a fantastic salesman. Autonation had very little inventory and I am sure there were many buyers in the market, but at no time it felt like Hamid was trying to pressure me close the deal.

Súper nice people and friendly!

My transmission for my Focus has a recall and they told me they can not replace the transmission because I "do not have my check engine light on." Meaning they want your car to basically get stranded along the side of the road before they do anything to it, even though they currently have a lawsuit over it. I came because I did not to want to run into the issue of my engine have potential problems and causing more damage along the line. I now have to pay out of pocket for a rental vehicle so they can perform a diagnostic exam on my car, and even then that does not guarantee that I will get my transmission replaced. Plus, I will still have to pay for the diagnostic exam and anything else they decide to do to my car within the week. Even though I have received great service from both Rick and Hawk; I am upset that they are making me pay $500 dollars to see if I need my transmission replaced when it has been recalled.

Staff was friendly and informative.

I bought a new 2021 Ford F-150 XLT from AutoNation Frisco and it was a pleasure dealing with Alexander in Internet Sales. He invited me to come check out a truck I found online on their site and walked me through the options and pricing. There was some negotiation but it wasn’t pressureful and we reached an agreement on price and options fairly quickly. I appreciated that the dealership didn’t appear to be taking advantage of customers in this time of low inventory like I was sensing based on my inquiries to other dealers. I’d recommend the dealership to people I know based on the sales experience.

There's a general lack of communication between the staff in the service department. Made an appointment and took my car in today for a blown speaker. It took them over 5 hours to find out if they needed to order a part. I called several times for an update because I live an hour away and I was killing time in frisco so I wouldn't have to drive back and forth. At the 5 hour mark I called and the guy said my car hadn't been seen. I'm upset at this point because I made an appointment and have been waiting this whole time. So I show up clearly upset and no one acknowledged me and they were just talking to each other. So I walked over in front of a guy with short sort of spikey brown hair, slbender, maybe 5'11 and he was spitting sunflower seeds into a cup as I was explaining the situation. He then interrupted me and said oh its done. And at that point I'm furious. I walk over to the other counter to get my keys and he looks at me and says "I know I'm awesome, your welcome". The staff is rude and completely unprofessional.time to invest in some customer engagement training.

Took my Ford 150 in for a oil change and was a great experience. Auto nation took care of me like they always do. Thanks so much Fabian was amazing. Thought my appointment was yesterday and actually I made the appointment on the wrong week and he got me in. Was so thankful because I was leaving for vacation this Thursday. He definitely saved me yesterday. Thanks so much Fabian

I had by far the best experience provided by Mr. Jonathan Daniells. Fast and very helpful in taking care of my car. if you need help with your car and want someone you can trust, Jonathan is your guy.

The service was above and beyond and I do recommend AutoNation for their quality and customer service.

Im a out of state buyer. Had a sales contract written up, financing was done, and putting cash down. They even pulled the vehicle around back. Next thing you know, Cody tells me they are selling it to someones else because the other person has a trade in & they can make more money. That's not right !!!

Worked with Ra to get my new Explorer ST and couldn't be happier. He was very respectful and courtesy. Took care of business very promptly. Would definitely encourage anyone going to ask for him.

Very friendly people…first time coming and loved it….

Went to test drive a Mach-E. Highly up-marked price. Almost $10K above the sticker price. Do not recommend this dealership.

The repair was done quickly.

Horrible experience to this place please be reminded don't buy a car here I just bought a used car here worth $16,000 first car an issue comes out in the very first day and I return it, now they are giving us a hard time giving back the refund which is the $4000 down payment and we ended up giving a second chance which We are not allowed to return the car anymore. Now, We just barely got the second car within 5hrs the engine light turns on. I tried to return the car but they will no longer accept returns anymore its because we already have signed the contract. Felt very bad, unhappy, sad in short mixed emotion to this place specially money is too tight for us and we really wanted a good reliable car. The finance here is also rude its because We didn't buy the extended warranty He raise he's voice at me. -0 star if possible they badly need money for there business they don't care about the quality of there product and satisfaction of there customers.

Our last two interactions (sales then service) with this dealership have been poor. They may be understaffed and overworked like many, but their communication needs A LOT of work. We’ll probably just work with the Lewisville dealership from here on out. They’ve been solid.

I am driving FORD cars since I bought the firs one in 2004. I am completely happy with my 2019 Ford Explorer and service provided at Auto Nation Ford in Frisco Thank you for your business Ilya Furman

Hands-down best experience I’ve ever had with the dealership! Just the best! Took about 2 hrs start to finish and we were done . I could not believe how quick and easy it was! We’ve bought 3 expeditions from them . Absolute best !

I arrived for my 12/20 1pm appointment on time. The service desk did not approach me until a good 5-10 minutes went by. It then took them 3 hours to check my tires and fix a tail light before I approached them to see what what going on!!!. The place seemed disorganized and staff did not treat each other well. My service guy was stuffing his face with Pizza too, totally unprofessional and unacceptable.

Excellent customer service and very friendly staff!

Very thorough and informed me on what was being done and anything that popped up.

They've had my wife's car since Aug 3rd for a recall service. We have been told the part is on backorder. I get it, times are crazy in this day and age, so we've been patient. But, it's now been 2 months. I called today, left a message... no call. Several hours later, I called again. This time I did speak to someone who again, (like previous conversations) couldn't give me a time frame. I explained that I understand that, but I'd like to get a loaner car... We've been making due for 2 months, we can't do without a car any longer. I was told I was on a wait list for a loaner, but no cars were available. He said I could go through Enterprise Rent a Car at my own expense. I asked to speak to a Service Manager. Waited on hold for 17 minutes to be told the Manager was in a meeting and would call me back when he got out. I never received that call. I explained to the gentleman on the phone that we had been patient for 2 months, this is a Ford Recall issue, I shouldn't be out financially for a temporary vehicle on an issue not of my own fault. Ford is having a production/shipping issue with this part, that's on them, not me. Take whatever time you need to get the part and get the car fixed, I just want a car to drive while that happens. 2 full months is long enough.

Took in my car for warranty service, before actually coming in it was very very hard to get an adviser on the phone. Also they promise things they can’t deliver, wen you were told something you expect it in that timeframe, when it’s keep switching it only frustrates you. And then of course the upsale, I was told that I NEED a clutch ($1700) when it was not really needed, I asked for pictures and it looked not even half worn, the way I drive it can easily last another 5 years if not more.

Amazing

Very professional advisory staff. Work was done to my complete satisfaction

Called to make a service appointment and was told I didn't need one. When I got there, they said you'll have to leave car here for 7-10 days before we even look at it. But you don't need an appointment to do that! They acted like there was no reason to mention that when I called in advance. Luckily, I found another place to get the repair done and had my car back the next day.

AutoNations service department is a mess. Twice now I could not get a simple oil change. I had 7:30 am appointment, they said it would be ready by 9. I showed up at 9:30. They hadn’t yet even touched my truck. Had to go elsewhere.

Purchasing my truck at AutoNation was a pleasure. Servicing my truck is another story. I am unable to get a simple oil change and tire rotation done. Appointment at 7:30 am, told me it would be ready at 9. At 9:30 they hadn’t touched the truck yet. I prepaid for 10 oil changes when I bought the truck. Now I need a refund.

The team was upfront and honest with me. I enjoyed the fact that I was alerted of communication so quickly via text. In these fast-paced times, the text may be the only method of communication, whereas feedback and response are available. Awesome service. I walked up, and based on my make a model, year, and mileage, they recommended necessary services for the vehicle's longevity. I'd recently purchased the vehicle days prior for my daughter and wanted to ensure it was mechanically sound. The crew did a great job.

They are friendly and professional

Outstanding customer service. My sales guy Michael was very professional and the finance manager was great as well!

Excellent experience!!! This dealership was wonderful and the people are great. They definitely care about meeting your expectations!! Thank you!!!

I made an appointment for an oil change in advance but showed up a day early by mistake. Instead of telling me to come back, I was fit into the schedule and was done within the time I was told. Thank you!

I had a scheduled routine maintenance service call. Service was able to service my truck and get me out the door quickly.

Dan did an outstanding job of talking through the issues and presenting solutions.

My experience with AutoNation Ford Frisco started off the wrong foot right from the time I drove up to the service center. There were no employees outside to welcome new customers. While I waited in the truck, a few employees walked by and made eye contact with me but not a single one asked if I need help. After 10 mins waiting outside, I walked into the service center to ask for help. One of the service person told me casually "Oh you need to come inside to get help" like it was my fault. It only got better from there. I was assigned a service advisor name Jeremy. When it was my turn, he simply waived me over to the counter. No greetings. His facial expression looked like he did not want to be there. After my scheduled service was done, I was told he would need to reach out to Ford corporate for approval on one of the items and should get back to me the following Monday. I was fine with the timeframe and went back home. I sent him a follow up email asking for confirmation on another warranty coverage with no response. Two emails and a phone message later, it is now Wednesday the week after and there is still no response. Not even an acknowledgement that he is still working on it. I am in the service business as well. Communication is the foundation of any good service oriented business. What happened here lead me to believe they simply don't care for my business. Perhaps business is doing well and they simply don't care to lose a few. Some customer may be ok with this kind of poor attitude. As for me, a first time Ford owner. It will be the first and last time I'll take my truck in for service at AutoNation Ford. Unless they change their service, I won't be the only one taking my business elsewhere. Bad image for the brand. To all other Ford owners out there, go at your own risk. Good luck.

Good customer service friendly staff

Great experience buying my brand new Bronco Sport. Thanks to Dennis and the entire team!

We had a great car dealer, Michael, who was very friendly. He did a good job of getting everything together for us, and gave us good guidance on getting the vehicle. We had needed a van for a long time, and had been searching for a while for a good deal. Occasionally, we wondered if we were recipients of classic "salesman tactics," which we felt were unnecessary. We'd done a lot of research and shopping for used vehicles, and felt pretty confident in our choice from the get go. The most negative part of our experience involved getting a hard sell on a warranty that we clearly were not interested in, and for several minutes, it did not seem like they were going to take "no" for an answer. The salesman attempting to sell the warranty to us seemed very nervous, and it appeared that he was not versed well enough on the product to sell it in the first place. The Van has been a great blessing to us, and the previous owners did a very good job of taking care of it. We are perhaps mostly grateful to them for giving us a valuable product.

Service was excellent! Clint in the service department went above and beyond what I expected. He patiently called around to other dealerships to help me find a matching tire. I decided to just get the work done there and was so glad I did. I was not there long. The job was done well. Everyone was very helpful and courteous. I couldn't be happier with service there, which is my new go-to dealership for car repair.

It’s the first time I went to the dealer for service It’s a excellent attention to customers Thank you again!

Had to grab parts for my Expedition. I can't say enough about the parts counter men. They very helpful and really knew their parts. I was impressed. I'll go out of my way now to use this Ford dealers parts dept.

Jerome Collins was easy to deal with. He was very friendly and soft spoken. Not pushy at all. I know we were difficult to deal with on financing but the whole team was accommodating and helpful. I look forward to future business with AutoNation Ford Frisco and couldn't be happier.

Great Service, friendly people!

Staff were friendly and welcoming!!

Ask for Moe he was great!!!

Friendly service

My salesperson, Jerome, was very knowledgeable and patient. Would definitely buy again!

Great job. In and out for maintenance.

Very professional team and had my truck ready in a timely matter. Go see Moe in new car sales. He is one of the best salesmen at the dealership. Go me in and out in 2 hours.

Do not trust the service at this place. I took my Ford Focus with transmission noise issue to this place. They told me it’s not covered under warranty because there is no Shudder when changing gears and charged me $2700. When I picked up the car, I noticed the noise was fixed but now there was a slight shudder. Took the car home thinking since they just worked on the car, maybe the shudder will go away. Couple of weeks later the shuddering became much more noticeable so I took the car back. They told me to cough up another $1800 so it can be completely repaired. Told them thanks but no thanks. Weeks later I met a salesman from the dealership at my place of business and told him about what happened. He told me that working in that place, he has heard many stories like that. So don’t get robbed by these charlatans like I did.

I am not sure what has happened to basic human decency. Today, as I was leaving a doctors appointment for my daughter, my car randomly starting overheating and died in a busy intersection out of no where. Bankston Ford was the closest place to me that I could think to get help, so I babied the car there and shut it off. I know I didn’t have an appointment, and I said that as soon as I talked to the man at the service desk, but I was desperate for help since my husband is out of town and my younger child was going to be getting home and be alone. All I wanted was someone to help me look at it and maybe provide some coolant so I could get it home. My car happens to be a Ford and has warranty. The man just said, we are booking 5 to 6 days ahead and can’t help you. And it ended there. No compassion or suggestions…nothing. I ended up sitting in the dealership parking lot letting it cool so I could drive it 1 minute down the road to meet a friend. So now my possibly damaged car sits on a random side street until my husband gets home tomorrow and we can go put coolant in and get it to another dealership to get checked out. Once upon a time, a service team would have at least helped me in figuring out what to do in the interim and not just send me packing, knowing that I would possibly get stranded on a major highway access road. How a business treats people is very important. I pulled up to their service area with relief to have made it, and left with the feeling of complete desperation.

Very professional team and had my truck ready in a timely matter.

I've taken my vehicles here for several years because I live so close. I will not be returning. 100% of the time they fail to fix what I asked for. Going to this dealership will always cause you to return back there or go somewhere else. They will charge you for services they do not complete as well, this time for me it was for tire rotation (I had the wheel lock with me). I continued to go for convenience but I'll drive to another dealership from now on. 3 stars are generous but Hawk is a great associate and he has no control over the incompetence of the mechanics. If you do decide to go, please ask for Hawk.

I can’t remember his name specifically(probably the manager) but service was fantastic. Great customer service from all the staff, got my oil change and tire rotation done fast and wasn’t tried to be up sold on anything that wasn’t needed on my car as far as maintenance. I’ll be bringing my car back here for my oil changes from now on.

Not thrilled at all with the customer service. Scheduled appointment and earliest could get in was 8 days later. Ok I get it you’re busy. Finally took it in and was then told I’d have to leave it with them for a few days before they could even look at it. Asked if I could bring it back when they are ready since the vehicle was drivable and was told it was a liability issue and that it had to sit there until it was time. 3 days without a vehicle before they could even look at it!!! What???? This doesn’t make sense. Tried to work it out and they wouldn’t budge claiming that it could be longer but that was their estimate and then they could check it out and see how long it would take to fix. Asked about a loaner and they laughed saying they don’t have any. So in order to get the vehicle fixed for faulty build, I would be out my vehicle for a week. Just horrible service all around for a vehicle that is drivable, saw to drive and nothing mechanical. Was told I could get it fixed at another repair shop. It is under warranty!!! Just extremely rude and poor service and planning.

I purchased a used suv for my daughter. Michael Krantz was my salesperson and very helpful. Our experience with AutoNation was great! Would definitely reach out to Michael again in the future.

I was here to get a quote to sell my car. They did underquote for 13k, which I eventually sold to carmax for 17.5k. Their quote was not even close to market price. They were friendly and welcoming though.

I want to give a shout out to Jerome! Amazing customer service! Totally customer focused and beyond helpful. Definitely deserves Employee of the Month!

I was originally told that repairs would be made in about 6 days time. My vehicle was in the shop for over 20 days. Adding insult to injury, we bought the platinum warranty with the promise that a rental car or loaner would be provided. This has been proven FALSE. We had to get a rental on our own and were told that Autonation would cover the rental for the repairs. After 2 weeks of constantly trying to get an update from the dealership with no success, I had to finally drive out of my way to go into the dealership, just to be told " oh, we have been waiting on authorization from you" I received ZERO calls, ZERO texts, and ZERO emails about the status of my vehicle. I have screen shots of the day I was told my vehicle would be done, I dedicated 3 straight hours to calling every phone number I could find for the dealership, I even reached out to other departments. I was Finally able to get ahold of the receptionist who told me " I promise you, the phones are working. Let me transfer you. " who then transferred me to the same number I had been calling intermittently for days with ZERO success. I then tried to call the receptionist back and failed to reach her again after multiple attempts. I then had to go into the dealership again on the "delayed" day that the vehicle was promised to be finished. (Again, could not get ahold of anyone for any kind of update. So I had to drive into the dealership) this time I was told that there was a part that was missed and they don't have on hand. So the car will need to stay there longer. Again... im in a rental, so we need to extend the time of the rental again. This time I brought up the issue again of the rental not being covered by the warranty plan that we purchased. I was then told that Autonation could cover 10 days of rental and that they would take care of the extension with Enterprise. We then waited another 5 days for the remaining repairs to be made, and we get a phone call from Enterprise asking us if we intended on bringing back the car because we were multiple days past our rental agreement. I called Ford and they said they had taken of the rental extension. So I got back in touch with Enterprise and they had zero communications with Autonation Ford. My family feels that we have been lied too and stolen from by Autonation Ford Frisco. We paid nearly $5000 for a warranty plan from Autonation Ford that promised rental/loaner and timely repairs. I have spoken to other Ford dealships and they have confirmed that these repairs should have been completed in less then 10 days. This reinforces that the rental car (who we had to schedule on our own behalf, after being promised that Autonation would take care of) would have been turned in around the 10 day mark, not over 20 days. And I would not have a nearly $600 bill from Enterprise that I feel Autonation is responsible for. On top of everything, we asked that the oil be changed durring the vehicles time in the shop. (Asked on original drop off) when picking up the vehicle, there was zero evidence that the oil had been changed. The oil change sticker had not been replaced and still displaying the old expired sticker, the information cluster said there was 9% oil life remaining, and oil on the dip stick was very black and not a golden tint that recently changed oil has. I reached out to Autonation Ford on this and they said again that they had changed the oil, but could not furnish any evidence of such.

Automation Frisco is a very dishonest dealership. Everything they claimed they do turned out to be lies, even the promotions they had in writing, they did not honor. I will never let anyone I know to even go closer to this dealership.

great service and follow up thank you so much great buying experience Michael Krantz was awesome

Hawk was a great help in the service department.

Make sure you don't ask for a 2nd key to the car you want to buy OMG! Yeah not a fan. So I asked if they would get a 2nd key made from their sister Audi dealership or come down the cost of the car to get a 2nd key made. The answer was NO and he said, "I walked away from deals before over a key over a 2nd key". He said he would sell me the 2nd key at cost. I was like no way man I want you to come down the cost of the car for the key and I will buy the car. He said no absolutely not. I left the dealership kind of upset. I personally think it is pretty arrogant to walk away from a deal over a $200-$400 key and to tell a customer you have done so in the past. What I was asking for seemed more than fair. Apparently Payton Ramos did not. It is not like cars from 20 years ago when you could run into any hardware store and get a key made. So they send me an email today asking about my experience and I responded with what I wrote above. Here was their answer below. Enjoy! Email 2 Jason, At the end of the day you are looking to purchase a pre owned car and the customer who traded it in did not trade it in with a 2nd key. We can call him to see if he has it if you would like? We price our cars aggressive in the condition they sit and based on if we can or can not provide a 2nd key based on if it was traded in with one or not. We are a 1 price dealer at all AutoNation stores to make everything simple and easy. Offering you a 2nd key at cost seems more than fair considering same year and model cars are retailing for $16,500 with similar miles and we have ours price at $500-$600 less. Thank You Payton Ramos New Car Director 972-802-8882 972-335-5031 6850 TX-121 Frisco, Tx 75034 cust# 83743056 Ref: 0

Make sure you don't ask for a 2nd key to the car you want to buy OMG! Yeah not a fan. So I asked if they would get a 2nd key made from their sister Audi dealership or come down the cost of the car to get a 2nd key made. The answer was NO and he said, "I walked away from deals before over a key over a 2nd key". He said he would sell me the 2nd key at cost. I was like no way man I want you to come down the cost of the car for the key and I will buy the car. He said no absolutely not. I left the dealership kind of upset. I personally think it is pretty arrogant to walk away from a deal over a $200-$400 key and to tell a customer you have done so in the past. So they send me an email today asking about my experience and I responded with what I wrote above. Here was their answer below. Enjoy! Email 2 Jason, At the end of the day you are looking to purchase a pre owned car and the customer who traded it in did not trade it in with a 2nd key. We can call him to see if he has it if you would like? We price our cars aggressive in the condition they sit and based on if we can or can not provide a 2nd key based on if it was traded in with one or not. We are a 1 price dealer at all AutoNation stores to make everything simple and easy. Offering you a 2nd key at cost seems more than fair considering same year and model cars are retailing for $16,500 with similar miles and we have ours price at $500-$600 less. Thank You Payton Ramos New Car Director [contact info removed]

Everything went smooth at first. We purchased our vehicle 7/16 by 7/22 I was calling trying to get it in the shop because I found some issues. It is now 8/31 I have had 3 loaners one of which was given to be with 7 miles until empty. I’ve been told several times that my car would be ready in “X” amount of days, going to the dealership every 3 days for a new temp tag. No updates without physically having to ask myself. This whole purchase has been insane. Especially given that the issues that are wrong should have been checked before it even hit the website for sale. I’ve had several people for referrals but I don’t want my friends and family going through the same thing we went through, not even strangers. I have so much more to say but just to sum it up. We are unhappy and that’s not how a car purchase is supposed to be. Update: Spoke to the GSM about giving me a call whenever my car was finished. She never called me. I had to look up my gps for my car to find out it was in frisco and called myself. Then when I got to the dealership to get my car the SAME ISSUE is still wrong. Then when I asked for a longer tag because I had to take the loaner AGAIN I was told that the “could” do it but they weren’t because the issue that took over a month to fix would only take a few days. And for the GM if you really cared about the people who purchased cars, he would take down the name of each person and give them a follow up call regarding their complaints.

Everything went smooth at first. We purchased our vehicle 7/16 by 7/22 I was calling trying to get it in the shop because I found some issues. It is now 8/31 I have had 3 loaners one of which was given to be with 7 miles until empty. I’ve been told several times that my car would be ready in “X” amount of days, going to the dealership every 3 days for a new temp tag. No updates without physically having to ask myself. This whole purchase has been insane. Especially given that the issues that are wrong should have been checked before it even hit the website for sale. I’ve had several people for referrals but I don’t want my friends and family going through the same thing we went through, not even strangers. I have so much more to say but just to sum it up. We are unhappy and that’s not how a car purchase is supposed to be. Update: 9/7 Spoke to the GSM about giving me a call whenever my car was finished. She never called me. 9/8 I had to look up my gps for my car to find out it was in frisco and called myself. Then when I got to the dealership to get my car the SAME ISSUE is still wrong. Then when I asked for a longer tag because I had to take the loaner AGAIN I was told that the “could” do it but they weren’t because the issue that took over a month to fix would only take a few days. And for the GM if he really cared about the people who purchased cars, he would take down the name of each person and give them a follow up call regarding their complaints.

I never like to post angry messages on reviews because they can be very damaging. However, taking my vehicle to Auto Nation Ford was not a pleasant experience. From the start there was a HUGE lack of communication. My vehicle was with the shop for 3 weeks. It did not get looked at until the end of the first week that it had been there. Thank goodness the service advisor Fabian came into the picture and really helped communicate and push the process forward. From what I heard they have high staff turnover and most of the people working are brand new. I was quoted almost $800 for front brakes and 1 calper. I went to Kwik Kar and was able to get the same for MUCH cheaper. I would NOT recommend Auto Nation Ford Frisco for the lack of communication, the cost, and the long duration of time it took to complete my vehicle.

The service center employees were professional and courteous. They allowed me to drop off my truck early and called as soon as it was finished. I will definitely return for service

Another outstanding service appt at AutoNation Ford Frisco. Expectations exceeded --

I recently bought my Bronco Sport from AutoNation Ford in Frisco and loved my experience! The GM was super helpful answering my questions and Scott was THE BEST. He was attentive and made sure I was taken care of throughout the whole process! Go buy your car at AutoNation in Frisco 💯

Impossible to get ahold of anyone in the service department... my vehicle sat for almost two weeks before anyone touched it, during this time I tried several times per day to call, text and email the service advisor and I never received any communication, not to mention loaner cars are not possible, so I would have been 3 week with no car, I understand things are messed up from the pandemic but someone could at LEAST communicate with the customer, its called customer service folks!!

We had our vehicle in for a oil change like we have done since purchasing the car from Auto Nation Ford Frisco and had the worst experience we have ever had. I arrived at 7:00 am on Saturday August 28th for a 7:30 appointment. The whole experience started out bad from the minute I arrived. Waited almost 30 minutes in my car to be be checked in. They were under staffed and extremely rude. My car was finished and sitting outside ready for me to get checked out for over an hour and nobody called me to check out. I had to go tell them myself. When I did they were extremely rude to me and ask what I wanted. Then ignored me for 45 more minutes. Finally they helped me to check out and tried to charge me for the oil change. We have never paid for oil changes since we have the Platinum Service and Maintenance plan that we bought with the vehicle. After they argued with me about it, someone came over and said don’t worry about it and that you you still have two more oil changes after this one. Finally I got checked out and my car was stuck in line and I could not get out. Finally some moved some vehicles so I could leave. We have bought 4 vehicles from this location and have had all of our vehicles serviced through this locations and never had issues before. Very disappointed and may not come back to buy a 5th vehicle that we are looking to buy in February.

I purchased a 2009 FORD fusion with 81k miles from Auto Nation Frisco. I was told before the purchase that the car was well maintained, and a full inspection of the car from certified Ford mechanics was performed. Initially the car ran ok, but less than 10k miles later, the transmission is messed up, the catalytic converter needs replaced, the alternator is bad, the thermostat needs replaced. I spoke with my sells person, Niko Cunningham, and I was told they did a full inspection of the vehicle, and since I did not purchase an extended warranty, I was pretty much on my own. I’ve purchased a vehicle that will require more work than the car is worth. This is unacceptable, and i should have had it inspected by a third party prior to purchase. You would think you could trust a dealership, however, this will be the very last purchase from Auto Nation.

Friendly and good customer service.

Jonathan and your service team has treated me like family. Always willing to help me keep "old faithful " 180,000+ miles on the road and healthy. Thanks y'all! Keep up the great work! 👍🏼💯🙏🏼

Clint is the man! He answered all my questions and got both of my vehicles in and out quickly. Highly recommend!!

Do not go to this dealership. If I could give no stars I would. They sold us a truck before inspection it took our down payment and then after we paid for it came back and said oh well there's too many things wrong with it we can't sell it.... and then we came in the following week to find a new truck with them and they didn't even seem somewhat apologetic for literally screwing us.

If I could give zero stars I would. We came in last Thursday and spent HOURS here buying a truck. Fell in love with it. Purchased the vehicle but couldn't take it home because it had to be detailed. Well after a WEEK I called to check what the status was on the truck. They informed us they can't sell it to us due to too many issues with the truck. They to us BEFORE we Purchased the truck it had already been inspected and passed. All it needed was to be cleaned. So they LIED to get a sale. What's worse was their attitude about it. Like oh well. Do NOT recommend this place to anyone.

The entire buying transaction was seamless and pain free. All employees, from car our salesman John, all the way up to the finance department, Brandon, are good hearted people that took care of us every step of the way and made the whole transaction just feel right. We will definitely be back for our next car! Thank y'all!

There warranty is worth 0. I wouldn’t buy a bicycle from them. And sure stay away from there warranty. Called 4 days in a row. Never did call back

nice service and fast just on site no more than 1 hr to get my new car !!!

Awesome experience! I’d just moved to the area and needed a new car. The entire team went out of their way to make the car buying process really positive. I love my new car and highly recommend this dealership!

Just go somewhere else! I don’t typically write negative reviews but here I am. The buying process was good, no issues there. But as soon as they get your money you don’t matter. They stop responding to calls, emails and texts. We have lots to say about the terrible service but to shorten it up we bought our truck on a Wednesday. They said there were minor fixes they would need to do and we’d get it back the next day. We didn’t actually get the keys until Sunday (4 days later!) AFTER we went into the dealership and threw a fit. We also had to demand a rental. Why? And before you say it, we already contacted people regarding our experience. But what can anyone actually do? If you want repeat customers, actually care about them even after they pay you. I highly suggest retraining your employees. Just sayin’.

Scheduling online was easy and my advisor was very friendly and efficient. My truck was ready same day when I needed it. Great experience.

Excellent service!!

I am grateful for the consistent communication and amazing customer service provided by Fabian. Will definitely return!

great dealership and there customer service is great I bring my Escape every time it need maintenance

Looking forward to get a 2022 FORD BRONCO Inshallah

The service department at this dealership remains totally incompetent. After multiple trips back to the dealership after my 2020 Raptor was in for a recall notice, I have now been informed that the front grill and trim of my truck can not be properly aligned, and will therefore not line up. They messed the job up so badly that the parts won't go back together properly. Their answer..."live with it".

Great experience buying a nice used Kia. AJ was awesome and had us in and out in no time.

Alexander and everyone at AutoNation Ford was very helpful and friendly. The car buying experience was fast and easy. I got a great car at a great price along with an outstanding extended warranty that I wanted

Overall, a very positive experience with AutoNation Ford! My service advisor Clint S. was respectful, listened to my needs and took care of me 100%. I truly appreciated his time and help and will go back to AutoNation Ford again for my future needs!

Alexander, Zane everyone else at AutoNation Ford in Frisco was fantastic. Everything went very smoothly and I got a great car at a great price

Purchasing a vehicle was surprisingly quick. Staff is friendly and knowledgeable.

Very good service -Thank You Hawk

The did a great job as always and I got my truck back in a reasonable time.

Nice friendly staff. Matt helped me find my dream truck.

I bought a 2020 Ford Explorer Platinum 6 months ago and I've had many problems since then. Service center and the sells manager haven't taken the responsibility to resolve them.

Nice cars, process went easy and smooth until some time, unfortunately they don't honor deals, I stayed for 4 hours on Saturday and they sent me home saying we would finish the deal on Monday and for my surprise on Monday after I had run my credit and the only thing left to do was sign Hamid (the person who was helping me) decided to sold the car to another person saying "first come first serve" a totally shame, really disappointed

While they've done good technician work in my vehicle that included major repairs & service, customer service in general has scope for improvement.

Customer service is definitely not lacking at this place. I had my sons car in for a recall last week and was notified replacement part was damaged. Ordered another one and once it arrived, I reached out on Saturday morning and Hawk was able squeeze me in! Thanks again!!

Horrible experience! If I could give 0 stars, I would. Found a car I like, did all required info, agreed to a deal then when got to the dealership to sign the agreed deal, everything changed. Bait and switch crooks! Be warned!

They are super friendly and helpful. However, this is the second time we've called ahead for an appointment for a recall on our Transit, only to show up days later to be told that they don't have the parts. I think their processes should be updated so that if a customer makes an appointment for known service, i.e., a recall, the parts are available at the appointment time.

John was awesome! Had the car ready for my test drive even when I showed up 30 mins early. Great conversations not pressure sales approach. Gave me and my wife time to talk about choice to purchase. Seth his manager was pretty cool as well!

Had an excellent car buying experience. Michael Krantz was extremely helpful and went above and beyond helping us purchase our new explorer! 10/10

I initially did not want to respond because I could not give you a good review. The service person, Wes, was very caring, kind and considerate. I had made an appointment with Austin for 2pm Feb 9th, and when I arrived he was not at his desk. Wes was the desk next to him and several people in line with him. Wes was finally able to help me.....I was there to have my driver's side mirror replaced. Cost $822.00. After Wes told me it was repaired, I drove off the lot and the mirror was shaking badly. I drove back to dealership and Wes found the mirror had not been replaced properly. He fixed it I thought, but on Wednesday next week, Feb 17th, the mirror fell out of the frame when I shut my door. The only thing that kept it from falling out completely was one wire with a bracket on the end that held in place. I called Wes immediately and left message on his voice mail. I have not received a call back yet and it is Monday Feb 24th. I have my mirror taped up to keep it from falling out again. Not a very good experience!!

We have gotten our last 5 or 6 vehicles from this dealership and they always do a great job throughout the entire process. Tommy always does a great job finding us exactly what we came in for, or directs us to something we would like better, and walking us through everything from start to finish. Most dealerships take forever to get everything done when you buy or lease or a car but this dealership always gets us in and out in a short amount of time and we are always happy when we leave.

I have just purchased an FJ Cruiser for my daughter from AutoNation Ford in Frisco and my experience could not have been any better. The sales person I dealt with was Josh and he was great, no pressure and assisted me in every way. I drove two and a half hours to Frisco to purchase the Cruiser and it was worth the drive. The vehicle is in great condition and my daughter was ecstatic when went back to pick up the vehicle and bring her dream car home. Thank you Josh and AutoNation.

My 2015 edge has safety recall notice. I had made twice appointments with Ford Frisco. First appointment was canceled they called me becasue they didn't have the parts. It was good. Second appointment I have asked them to make sure the parts will be ready when I dirve to Ford Frisco. Unfortunately， I got the same result: The parts are not available when I drove to Ford Frisco. Why didn't call me in advance to cancel it ? My experience is so bad, Ford will lost me and my friends.

Thank you Jason Kopp for helping me with my service needs and for providing me with an exceptional customer experience. You put the pro in professional! If there's every anything I can do for you sir, you just let me know.

We purchased a 2015 suburban from Auto Nation on July the 29th on a Saturday. Drove it home to East Texas and on Thursday of the next week it had a major computer or engine issue. I called it in and a service manager said it has a 4K warranty from the dealer and we had to get it back to them to repair. I had to pay a 450.00 wrecker bill to get it back on Friday August the 6th. They had arranged for a very nice loaner car to accommodate us during the repair of our suburban, but the communication has been terrible. I called on Monday the 9th, Thursday the 12th, and Friday the 13th and got no response from anyone!!! If they are fixing the unit or not we have no idea since no one will call us. I hope that this is not the standard for such a large dealership.

Good experience buying my F150 from Scott Jr when it was new in 2009. I've brought it to this dealership for service since then & have been treated fairly. Although some might be concerned with the price of service at a dealership, I've found them to be reasonable. If any issues with service have arisen, the service manager has stepped up and gone above and beyond to solve those issues and in the end made sure my truck was in great mechanical shape and I'm leaving a happy customer. Thanks AutoNation!

Good place for regular services, clean waiting area and shuttle services available. Friendly check-in staff and notifications when your vehicle service is completed.

Horrible service dept! Had my truck for 8 days, never heard a word from them—- 3 days of leaving messages and texts no answer— called for 3 days in a Doo-loop answering system designed to avoid himan contact, including the operator—- finally had someone answer on day 8 who advised no one had looked at it yet so I told them to pull it off the list and I would be down to pick it up— arrived an hour later and different service guy said it HAD been looked at by tech—- I told him to cancel order and to bring it around for pickup— he tried to charge me a diagnosis charge!!!!!— told him nfw (service mgr waived charge). Morale terrible- everyone I talked to mentioned seriously understaffed. Giving 1 star because there is no 0 star option— On to another dealer…

Phenomenal culture and customer service! It is very obvious everyone loves working there and couldn't be happier to help! There is so much positive energy it recharges my batteries every time I am there!

I have called 4 times in 3 days Different times of the day left four messages to call me and no one has ever gotten back to me if I had a rate it to 1 to 10 I rate it zero for the service department is really bad at answering the phone and about getting back to you.

Apparently they are very busy and short staffed. However, that is not an excuse for failing to do a job they CHARGE for. I came in for an Oil Change this past week and was specifically told than the multi point inspection on my 2018 vehicle was green. Two days later my car got dangerously overheated and it turns out it was out of anti freezer, the coolant reservoir was empty. Clearly, my car doesn’t have a leak. ** UPDATE** I was reached by a manager and after my parts were delivered, they set up and appointment for repairs and even secured a loaner car for me. Service was performed in a timely fashion and getting in and out was quick. Glad to see they pay attention to reviews and are willing to fix things for customer. I had a great experience after all!

Save yourself!! Worst dealership I have ever gone to. They said a week wait I had to leave it there for a month and all they'd could tell me is that is was broken. They sold my family member a car they couldn't work on. Stuff has come up missing in some cases after leaving it there. Perfect place if you are ok with leaving it there for a month just for a oil change and them still forgetting the filter. Would NEVER recommend to anyone who actually cares and need there car or truck.

Very very excellent Service! At moment i arrived to the end of my journey! very Friendly and courtesy, offered ride back my home. Explained all the steps of getting my car repaired. I had pleasant experience.

Service before you buy a car is great, after all the paperwork is done horrible. Took 7 days to get a copy of the limited warranty. Emails were left unanswered. They say you become apart of the autonation family but I guess it’s a dysfunctional one that avoids helping their customers.

I bought a used car from here and in 2 months it was broken down and the repairs would cost more that what I paid for the car. 5600 dollars gone. I called corporate, left a message for the gm and left a vm to paperwork that I signed. I received no response. Don't buy a car from here.

I liked shopping on the AN website. What I didn’t like was the closer. He kept trying to sell me an auto warranty I didn’t want. He tried three times. I nearly walked out. When we were done, he gave me the bum’s rush out of his office. I trade in stock and was thinking of investing in AN. I’ve reconsidered. My experience keeps getting worse. I tried calling the phone numbers for the general manager now for two days with no response to voicemail. Also, the salesman called to tell me he was wrong when he said my license plates would be mailed to me where I live in Arizona. He said my paperwork I received should be enough to license the car. Not so. The licensing people told me i need the title, which I don’t have. Now I’m stuck with no apparent way out and nobody willing to fix the problem. Autonation got my money though! It seems that’s all they car about.

Johnathan is so helpful and process for my ford explorer maintainance is very quick. I like the text massage they are using to communicate with client so we don't need to waste time on holding on the line.

Very professional, identified the problem and made appropriate repairs on time

I liked shopping on the AN website. What I didn’t like was the closer. He kept trying to sell me an auto warranty I didn’t want. He tried three times. I nearly walked out. When we were done, he gave me the bum’s rush out of his office. I trade in stock and was thinking of investing in AN. I’ve reconsidered. My experience keeps getting worse. The general manage responded to my Google review and asked me to call him to discuss the experience detailed above. I tried calling the phone numbers for the general manager now for two days with no response to voicemail. Also, the salesman called to tell me he was wrong when he said my license plates would be mailed to me where I live in Arizona. He said my paperwork I received should be enough to license the car. Not so. The licensing people told me i need the title, which I don’t have. Now I’m stuck with no apparent way out and nobody willing to fix the problem. Autonation got my money though! It seems that’s all they car about.

Sold my son a lemon. Under 30 days and in the shop for transmission. They didn’t do proper pre-sale maintenance. By the way, that’s how they treat active duty military, shameful. Never purchase from Autonation Ford Frisco, they didn’t even clean vehicle o it’s safe to assume they didn’t sanitize it like their website says

We recently had a positive experience with this dealership, regarding the AC. Austin Reed is our 'go to' advisor, as he will tell us honestly what time frame to expect, and provide follow-up calls to advise of the progress. We purchased both our Ford vehicles here, and thus far are satisfied with the service team here.

Service for my Mach-e was friendly, prompt and professional!

I was quoted 48 to 72 hours to troubleshoot my issue and do an oil change. Issues: a/c in 2nd row not working, driver window wont go up sometimes, both massaging seats don’t go off. They had my car from Tues morning to Fri afternoon, never looked at it til Friday and couldn’t find the issue. They also left the side plate off of my driver’s seat.

I recently purchased a Mustang from this dealership and the experience was great. AutoNation made the price haggle free which is good and the sales person Adnan (aka AJ) made the car buying experience smooth and hassle free. He was quick in finding the car we needed and walking us thru all the steps and taking care of everything diligently. When I need to buy my next car I definitely go to this dealership and will buy via AJ again for sure. Oh by the way, the Finance manager Brandon was nice and helpful too. Thanks Guys !

Alexander was awesome! Great deal on my purchase, fair trade in offer on my old car. He was on time, professional, and most importantly was able to move at my pace. Very quick and efficient sales process. Would absolutely recommend Alexander and the whole team at ANFF

Great experience using Hawk to replacing the engine in my 2018 Ford Escape. Took longer than I liked but it was done right.

Hi, Went in for a check for improper / jerky intermittent acceleration and a tire leak. The SUV was in the shop for 5 days and I had to follow up everytime. No response from the dealership. Eventually went in person and they said on nothing was found so take your SUV. BUT, they won't give the paper work. Firstly it was printer issue, then it was after 7PM and then will send me via email which never happened even though I called and emailed the service agent. This all after I bought my vehicle from them. Totally unacceptable service and response.

Customer service is great! I am very busy with both of my businesses, and they worked with me through emails and delivered the vehicle to me. Thank YOU!!

You've had my son's car for almost a week. No one will call to provide an update, answer or return calls. Poor, poor service!

Hawk took care of my car needs, called to keep me updated and called to follow up after I got my car back. I won’t go to anyone else but him.

I am very happy for their service and treatment. I love to go there again.

I buy a new truck about every two years and AutoNation Ford Frisco was the best car buying experience I have had from the beginning to the end. It was no hassle just upfront business I will definitely be returning.

I wasted and set aside an entire day to get my recall taken care of. I get to the counter for my appt. and they told me, "We could definitely help you if we had the part"! I was so frustrated, as that is why I thought I was there and what Ford scheduled me for. I then was told by a second person the recall was unique to others and required 2 appointments 1) For getting my vin number and mileage 2) The part is ordered off of my vin. I could have saved my time by giving that piece of information over the phone and they could have ordered the part. Very friendly staff but disorganized and they lack communication to customers. Will not be returning to this location after my recall is taken care of.

Nice to see other dealership getting the Maverick up for production and yet it’s been 17 days and I have yet to receive confirmation email from Ford or the dealership. Very disappointed. ** update**after getting the runaround with auto nation I went to another dealership while I was still in the store I got my email confirmation from Ford. Looks like auto nation is not doing their jobs. Go to north central Ford for all your Mavericks orders.!

Darrell (man who sold me truck) was awesome. He shot me straight and is very good at what he does. I had at least 20-25 questions and he answered every one with no issue. Brandon (finance) was also great. I again had numerous questions and he walked me through Auto Nations process. It was by far the best experience I’ve had purchasing a vehicle. Everyone there was on point.

The service is good and the price is competitive for regular maintenance.

Signed a contract on a mustang, they call me a week later and say the financing fell through, they tell me I have to bring the car back or they will call the police and report it stolen. Or I can sign a new contract at a way higher payment and interest rate. Or I can put more money down. This place is such a scam and shady place to do business. I would never recommend this place.

I signed papers on a mustang here, they called me back told me that no financing was found. I have a signed contract on the vehicle. They tell me I have to bring it back, or sign a higher interest rate and payment or put more money down. This is such a scam place to do business. I do no recommend this place at all.

Fabian Castillo Montoya is a excellent service advisor. He is very helpful , kind & follows up on service.

I figured I’d wait a bit before posting to see if I got a returned call. I didn’t, so here goes. Service is what service is, nothing here makes it stand out from any other place. Took my truck in with no issues while not having an appointment and was out in a couple hours. While in their possession they did scratch my truck on the fender, not too bad, but enough for me to notice since there was oil on the side of my truck also. I also had to take the service number out of my truck when it was pulled around, again nothing big, but should be done. I called to let them know maybe they should use fender aprons on all vehicles when leaning over them as cars and trucks are upward of 100k these days. I left a voicemail and tried calling several times with no bother of a returned call. I also remember a couple years ago when I bought a pickup one of the salesman said, “hey give me 5 stars and I’ll get you 3 tanks of diesel for doing it.” He was fine so I did, but got no diesel for the returned survey. Friendly enough I guess, but too busy to really care about customers it seems. **Going to add here as to say there again no care to even call me, just going through motions responding to this review with the token response. Pretty pitiful customer service I won’t be returning and will Tell everyone I know to be cautious. Drive a couple extra minutes for exceptional customer service.**

What can I say, from beginning to end, every person was nice, helpful and went above and beyond to help my family. Would buy from again and so should you!

Service department is great. Nicole gave great communication throughout our service. No problems whatsoever!

Super frustrated with the lack of communication. I can’t get anyone to call me back. I had my car towed to this location on Wednesday. I left several messages either service desk that day and not one was returned. The following day I had an appointment with Hawk at 2:00. When I arrived I was told he went to lunch at 12:30 and wasn’t back yet but he should have been. Another guy ended up helping me but said he didn’t know where my keys were or anything. I called the tow truck company found out where they put my car. The guy comes back and says someone already made a ticket on it. He said her name was Jordyn and that she was off today so I have to wait for her. He would leave a write up to her of what is written on my car and that she would call me Friday morning by 12. He also made it a point to tell me she was supposed to call me but didn’t do her job. The guy that helped me definitely added to my frustration because he had zero interest in helping me. It is now Saturday, I have called and left messages twice no calls back. I know they said it would take three days for someone to look at my car but I am just asking for a little communication. How hard it is to give a customer a call back in a 4 day period?

Michael Krantz was great to work with they bent over backwards to do what I asked all the other dealership I contacted would not send me a video that I asked for but he did and returned my call. I would recommend them to anyone

I setup an appointment for my F150 because it was making this grinding sound when the AC was on. I called AutoNation Ford service in Frisco on Monday Jul 12th and they said the earliest they could get me in was at 7 am on Thursday Jul 15th. When I met my service advisor, Hawk on 7/15, he told me I would have to wait 72 hours before they could even look at my truck. Really? Why did I make an appointment? I asked if I could take my truck and come back in 72 hours and he said the clock would start over if I did. I could rent a car from their service for $38/day. He said all shops are experiencing this delay and I would see the same if I went anywhere else. My truck sat on their lot Thursday 7/15, Friday 7/16, and Saturday 7/17 while service was being done for other customers. On Monday 7/19 I tried to call Hawk and there was no answer or response to my voicemail. I then tried to call other service advisors but apparently no other service people pick up their phone there either... I finally e-mail Hawk and he told me my truck couldn't even be looked at until Tuesday 7/20. I immediately scheduled an appointment at another Ford dealership in the area and they were able to get me in and perform the repairs the same day... No 72 hour wait/"use our rental service" story... Imagine that... I guess as I consider future service for my truck and future vehicles I have to remind myself there are other options in the area. Remember to check the dealership rating prior to doing business with any dealership.

Great service with Jonathan Spence, he was very informative and kept us up to date on the progress of our repairs.

I always enjoy going to AutoNation Ford Frisco to get my truck serviced. I have been working with Hawk for years and he know what I need and takes care of everything.

My 20,000 mi. service was done Monday. In and out in about 1.5 hours for oil/lube "The Works" and air filter for cabin. I was asked about replacing worn wiper blades for $19.95 which is quite fair price but I was disappointed to learn they dont even have my wipers in stock apparently. What? Ford store does not keep Ford wiper blades in stock? They tried to blame in on Covid....Im sick of hearing that excuse for everything. Autonation has been my go to spot for service and reliable in the past but this is bad planning and managing of parts inventory when I can go down the street and buy them at O Rileys. Whats the real reason I couldnt get them?

FIND ANOTHER FORD DEALERSHIP! This place has the WORST customer service. They had the my car for a full week and did almost NOTHING that I brought it in for. I called multiple times and was never able to speak with my advisor or anyone else in the service department, not even once. I also texted the service advisor directly multiple texts over multiple days and was never able to get any help. I eventually gave up and drove over there just to find out that the service advisor was out that day and was told that the only thing they could do was to leave a hand written note on her desk asking her to follow-up with me. No apology, no offer to help, nothing. Even after deciding to bring it somewhere else, the service manager who checked me out also offered no apology or offer to help. Note to management; hire better people and do a better job of training them.

Kenny was super helpful

This one star is strictly for the service department. Long story short, I dropped my truck off and was told I had to leave it there for three days in order to get it diagnosed (to which was never told on the phone). I was reassured that I would have a diagnosis / update on Friday. Two days go by and no update. Called on Friday and they stated they had not looked at the truck and it might be looked at on Monday. I needed the truck back on Saturday (for travel) so I picked it up on Saturday. The service department is definitely not "customer service" oriented. Would not recommend bringing your car here for service.

I purchased a new vehicle from AutoNation Ford Frisco this year. To-date the customer service has been outstanding! Keep up the good work!

Although my experience was a good one the day of service appointment. I had new brake pads put on, front end alignment, oil change & tire rotation getting ready for a trip back home to Illinois. About 3 hours in to our trip and 70 mph down the highway my vehicle sounded like it had a flat tire. There was no computer indication of low pressure but my husband pulled over to check the tires. They all looked full of air and continued about 100 ft and pulled over again. Got out to inspect closer and unfortunately one tire was missing lugnuts and one lugnut was about less than a 1/4 of a inch before it was off. We had to pull luggage out of vehicle to get to tire wrench. My husband then took lugnuts from other tires to put on tire that was about to fall off. While he was doing that I reached out to Auto Nation Ford. The receptionist took name and number and said he would have manager call back ASAP. Needless to say I was not called back at that time. We turned car around and headed back to Ford Dealer 8 miles back. They were very gracious and took out car in and fixed all the tires. They reached out twice to our Ford dealership where I had serviced a few days prior. No one answered. They were trying to get them to pay our bill directly. With no response we of course paid the bill and was on our way 3 hours later. I posted something on Facebook of my frustration with Auto Nation Ford. It just so happened that the person who sold me my vehicle sent my post to the Auto Nation Manager. It was then that we received a call from the manager. He was very gracious and apologized for all we have gone through. He has offered to reimburse us for our charges. We are thankful the tire didn't fall off and we were safe. I hope that these are life lessons and teaching moments that Auto Nation Ford can use from here on out.

Courteous staff. Driven for customer satisfaction.

Alexander helped us purchase a 2017 Chrysler Pacifica last week. We couldn’t have asked for a better salesman. He new everything about the car especially all the bells and whistles. He was very patient with us while showing all the electronics. We are 70 so you know that’s not easy. Brandon then signed us up and was very helpful. Automation really came thru for us. Thank you. Paula Kinter Patricia Harvey

Easy process! No back and forth hassle. Straight to the point. Purchased amazing vehicle and drove away in decent time frame!

Great service. I will definitely come back next time. Thanks Hawk Dan.

Completed the online forms for two vehicles to get an online quote. as advertised. Apparently all you get is a call from a sales person to try to talk you into coming to the location. Not what is advertised. Wanted to see if you are in the range desired before I take the time to come in.

Parts department is top notch, knowledgeable, professional and friendly

Great service here, all the staff were very gracious and everyone checked on me during my visit. Jordyn, in particular, was incredibly helpful and professional every step of the way to get me back up and running. I will continue to return because of her service.

Needed an oil change, and some warranty work. They were able to get it done in less than 24 hours. Easy in and out, and they had a shuttle to drop me off AND pick me up.

Purchased the vehicle on a Friday and they said it was getting reconditioned and would be ready Tuesday. I called Tuesday and they said it would be ready later that day since they were finishing some stuff with it and detailing it so I drove over that day and explained that I needed the vehicle that day because of work. They said it was ready and had to go pick it up from the recon location. When it showed up, the rear lights weren’t working and it was dirty so they had to give me a loaner until they fixed it. The next day I picked the vehicle up and noticed that the features listed on the website was wrong. The frontend was really loose and while driving it back to the dealership, the speedometer stopped working and a wrench showed up on the cluster. Switched to another vehicle and now that one has a clunking noise. If you’re looking for used, look somewhere else because I’m not sure how you can miss clunking issues during their supposedly 125 point inspection.

Horrible customer service. Will not be returning.

They only use in-house financing. No thanks 👎🏽👎🏽

This dealership service DOES NOT OFFER COUPONS! BEWARE go to Ford dealership in Richardson, Texas who ALWAYS OFFER DISCOUNT COUPONS. TRUST ME I WILL NEVER TAKE MY VEHICLE TO THIS PLACE AGAIN .

I have been dealing with Autonation Ford Frisco for many years! They are easy to work with and honest on purchase and repair. Thanks Autonation associates - you guys Rock! Cathryn, Plano, Texas

Great CS and waiting time was also pretty good!!

Follow up (1 Month)- It has been over a month and the dealership is just now paying off my trade-in to my bank. Which now means I will have now paid 2 additional payments since trading in my vehicle. The finance section of this dealership has been a sore point for me as i have never had to wait a month for my trade in to be paid off. I was even made aware that after waiting 2 weeks to send the payoff check they wrote the wrong bank title on the check which had it sent back to the dealer. Highly unsatisfied! The only good thing about buying from Auto Nation was my Salesman Ricky Bowtie! Original Post- Just purchased a new 2021 Platinum F150 from Auto Nation Ford and my salesman (Ricky Bowtie) was hands down the best salesman I’ve ever worked with. Ricky was honest and upfront from the start and made the car buying experience easier!

Nicole and her team did a great job, thank you!

Moe was great through out the whole buying experience. When shopping for a car, go to Auto Nation in Frisco and ask for Moe.

I recommend Auto Nation to all my friends and family. We have bought twice from this dealership and have never been disappointed. Staff is very friendly, and easy to work with. Please come see these guys!

Service is good, but they do not have basic courtesy to do a car wash during service being a reputable dealership.

Austin and the Automation Ford were great and very responsive. With the holiday weekend I expected a call back by sometime in the middle of the week. In fact I got a call the very next business day and had my car back the very next day.

The mechanic did the work that was required and did not try to talk me into any other services that was not needed. Very honest and the price was in line with the estimate.

As always I was well taken care of for my service appointment. Hawk was my Service Advisor and he was great by making sure I was comfortable or needed coffee/water etc. He was great about keeping me updated about the status of my truck. I will never go anywhere else as I purchased my truck here brand new and have only had Auto Nation Ford Frisco service it for 5 years now and have been satisfied every time I have brought my truck in for service. They are very honest and you will never get trapped into purchasing any additional services that are not required.

Hawk, I believe is the service manger who helped me. My explorer had a recall that was for the transmission. He got me in and out and took care of my issue. And the transmission guy too was supposed to get off at 4 and made sure to stay to get me taken care of.

I got my 2021 Ford Explorer XLT here!!! The people here made it so easy and I will be a Ford customer a long time! I enjoyed the customer service and the individual attention they gave me!

The car buying went great. We were very pleased with the service received from Alexander. In and out within 3 hours. We didn't haggle any prices or rates. Even went with their finance bank although we had our pre-approval from our bank. We told them upfront we were going to purchase maintenence and service packages. All great.....until.....We purchased our vehicle on Saturday June 26th, and last night (6/28) on my way home from work I got a "transmission malfunction" message on the dash. The vehicle is a certified pre-owned and covered for 90 days or 4,000 miles. We also purchase an extended warranty for which we paid a bit over $3700. Given that the car hasn't even been in our possession for 5 days, we're obviously concerned. I've email AutoNation and waiting to hear back. In the meantime, our car is sitting at home for safety reasons...I don't want to worsen any current issue. I will update my review accordingly. 7/9- as of this moment I am still waiting for the dealership to send a copy of the limited warranty information to Assurant, the warranty company. Autonation sent our prepaid maintenance agreement information, but NOT the warranty information. I've also had to pay out of pocket $445 to replace a low voltage battery 1 week after buying the car and was told they would take care of it. I just sent the receipt so will need to wait and see how long it takes for reimbursement. The main concern is the warranty to get the other repairs done. I've email the GM (Jason Koop), sales guy (Alexander), sales manager (Cody Coffey), and corporate all the information. If AutoNation stands behind their product and does what's right, I will update review.

I would like to start off by sending my praise to Hawk at Autonation Ford Frisco. I had my Mustang towed in for service because the transmission stopped shifting gears. I explained to Hawk the sentimental value my car has to me and from start to finish he sent me updates every step of the way. Hawk went above and beyond with his impeccable Customer Service skills. When the car was fixed and ready for pickup he had the shuttle pick me up from work and bring me to the dealership. I would like to also say Thanks to the employee who fixed my transmission. My transmission is working like it should. I wished I could personally say Thanks. The Autonation Ford Frisco team put me back on the road safely and for that I say Thank You. I will most definitely get my car serviced here again. Thank you for the amazing experience. Bryan W

We were in and out with a new car in a little over an hour. No high pressure sales job and the sales person was pleasant and professional. This is the third car we bought from AutoNation and each experience has been great!

I had a great experience at Autonation while servicing my car. It took less time than predicted and also I got some tips from them to get the code I need to reprogram it on my door to unlock my car, so pretty happy with my visit and recommend them.

Outstanding first car buying experience. Michael Krantz is an outstanding sales associate and made this an amazing experience. Michael and his team are fantastic, I will be doing business here again.

Ive usually had great experiences, so maybe this was a one off.. Scheduled service appt for oil change and electrical issues with backup camera. Showed up, and was told, they couldn’t do that today, and that needed to be scheduled with the main service line and they would need to keep my car for 2-3 days. They called when it was ready saying they did a hard reboot of the system and saw no issues with back up camera. Picked car up and immediately saw the same issue occurring. I felt like they didn’t really care to help, just told me it was fixed to get me off their back. I’ll likely take my business elsewhere where I don’t feel like an inconvenience to the service team. -Blake

Worst dealership experience I have ever had. I agreed to buy a car long distance on July 3rd. On July 5th I talked to a finance guy and had everything in place. He said they would overnight me the paperwork but it might not go out until Tuesday. I waited and nothing came. Salesman Matthew Licka would not return a text or take my call. A sales manager left me a message saying the car had sold and asked if I was interested in anything else. Avoid this place!!!

I wanted to come back and change my earlier review. After some big communication issues, Brandon came through and went above and beyond to fix the problem. Not only did the main issue with my car get repaired but so did another I was going to have to wait on. Brandon is fantastic and I highly recommend him. They are definitely fixing issues and I will happily come back again.

Great service and Nice Receptionist. Professional advice.

Quick service had my vehicle well before the promised time

Dell was really helpful with the purchase of my F150. He was patient, answered all my questions. First service was the best experience. Quick (considering it was 4th of July weekend) and great shuttle service.

Went in early morning for an “appointment” at 830. Truck was not on the rack until 9. Didn’t leave until almost noon. They need better communication and to promise the customer quoted timeshare other than that everything was fine

V good serviseery Joseph Mehm provided a very good service.

Went in for a noise and the 90k service and came out with over $1000 bill and still have noise. Was offered 3 Pre listed options which did not need

Hawk was my service advisor and he was very knowledgeable and very pleasant to deal with. He told us there was a backup in the shop so he might need the car for at least 3 days. He was actual able to get the vehicle back to us in 1 day. He was able to get the transmission guys do a quick check and all the transmission needed was a software update. The car shifting and running great.

Austin addressed all my service needs and went above and beyond to ensure he provided me the highest level of customer satisfaction! I am grateful for all his efforts to ensure this was a seamless process. My truck runs great and newly sprayed bed liner looks better than before! Thank you! The loaner was very enticing as well🤣

Our experience with the service department is as horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be another 3 days before they could look at it. There were no loaner cars so we had to get a rental. Even though our extended warranty covers a rental it does not cover the entire cost. It took 2 weeks to replace the compressor and we received very little communication from the service advisor. We've read a lot of reviews here and noticed that there is never a loaner car available. Is Autonation getting kick backs from Enterprise? Now that we have our car back the trunk will not open. The key fob, button inside and the emergency release will not open the trunk. My husband's billfold with driver's license and credit cards is in the trunk. Also he has medication he needs locked in the trunk. We had it at Autonation a few months ago for this same thing. Why can't they repair something and it stay fixed. Very poor customer service and very poor workmanship. Highly recommend you go somewhere else for your service.

Great group of people to work with, Nicholas was the best oart of the purchasing process. informative ,personal, professional, and highly passionate about cars. when i buy agian ill call Nicholas. Thanks Bob

Even though it took a week to get my car in, their customer service was fantastic. I've had my other car worked on at other AutoNations, and none of them treated me as well as this one. I will use this one from now on. Hawk oversaw my car's recall and tune up. He was honest and helpful. Cant thank you enough!

I had the worst customer service experience. I will never take my truck for any service to your facility. Truly disappointed

I worked with Jordan and she was very professional. She got me my truck back quickly and as promised. I will continue to use this location for all my future services

Amazing service. Very professional.

we worked with Jon when we purchased my mustang, he went above and beyond! made our experience hassle free, will definitely use them again in the future 😀

Nicole, Johnathan, and Richard rock! Nicole was pleasant, respectful, informative, & patient with a big smile! Johnathan provided remarkable customer service and prevented a CatA$$trophe, lol, he is very kind and respectful! Richard is the truth, my air is sooooo cccccold... paul & his giggling hyena need additional customer care training or new jobs, period!!!

I got an excellent service from Jonathan and team fixed mu reported issues!

great job, free oil change and no extra fees

I recently brought my 2020 Mustang in to get an oil change and to investigate a check engine light. I was getting a misfire code. I spoke with one of the service reps previously and was told this would not be covered under my 36K warranty even though I only have 10K miles on the car. The check engine light went back off by the time my appointment arrived. I worked with Hawk and he investigated the issue anyway and suggested a fuel additive. He reassured me that if the check engine light came back on he would make it right and get my car fixed under the warranty. He showed great customer service and listened to my entire story and gave me piece of mind. I was getting really frustrated at this point as I had reached out to the service manager 4 or more time via phone with no return calls. Great job Hawk, I will ask for you every time going forward!!

Nicole was amazing! A great experience from start to finish!

Very friendly service! In the service department Clint and Fabian were extremely helpful while I was getting my oil change on my Ford. Nice place to do business.

I had the hardest time getting anyone from service on the phone or even to return my calls. It was by far the worst communication I've ever had with any business. However, everyone was very nice in person .

Hawk was friendly and helpful with providing service for our car. He was honest and gave us great feedback about what we ended to do. Our car was taken care of and ready to go in a short amount of time.

Absolutely some of the nicest people to buy a car from. Very knowledgeable of their inventory and will go the extra mile to help you. Jeannie has been in the business for a long time. She was awesome!

Tommy made me feel very comfortable I shopped around and got my best deal

Found a dent and a damaged light lens after purchasing a new truck. They took care of it with no problems.

Service was prompt and staff courteous. This is the second car I have purchased from AutoNation and their service has always been good. I did notice they did not run my car through the car wash after repair as they have always done in the past.

Hawk took care of my EcoSport and I was floored with how communicative and quick he was to service it. 10/10

I was ready to go on vacation and discovered my back seat would not lock down. I called Auto Nation at 5:00 p.m. I informed them I was going to leave with my grand children in the morning and I couldn’t until the rear seat locked. They had me come to the service department and a service advisor, Marshall Jon Hawk worked on it a good 20 minutes until the problem was solved. I have since got an oil change and tires rotated. I was happy with the service and the time it took. I trust Auto Nation with all my auto needs

the service that you receive is very very good, my service advisor Hawk is in the top of everything, thank you for the great experience.

Scheduled a 10,000 mile service online. Check in was fast and the service advisor very friendly. I chose to wait and the vehicle was completed in just over an hour, ahead of the estimated time. Vehicle had been washed. Very pleasant surprise. I will use their service again in the future.

The Marshall Dan and his service team were fantastic! Friendly, courteous, and informative. The car was ready 50 minutes after my 1:00 appointment time. They even provided water for the drive home.

Had an appointment with a different salesman who was busy and Tommy stepped right up and took Great care of me AWESOME. Love my newBronco.

Hawk was very professional and friendly. He showed his eagerness to help me and to please me. For that I am keeping Autonation for my car service needs. I am from a family of Ford service employees 👍🏼

Hawk always gets my truck in and out in a timely manner. Hawk is very good on making sure everything is looked at and done correctly.

Hawk was so helpful and knew exactly what I needed. Took care of me quickly and efficiently!

Very poor customer service. Never have any loaner vehicles. takes too long to get anything done

They’re a bunch of liars and cheats

The process of buying a vehicle from the initial interest in buying a vehicle to actually purchasing a vehicle is a easy and professional process. The staff are professional, friendly patient and extremely pleasant. I worked with Bennie, Bailey, and Alexander. All of them remain very knowledgeable and knew exactly what was happening at all times. And they made sure I got the vehicle I wanted and within my price range.

Great Tommy got me the deal I was looking for 😎

Worst experience ever they don’t know how many qt of oil for Gen 3 Mustang GT they have 2 qt less than the actual capacity and charged the same amount or even more than the usual. Not going or recommending this store for anyone.

Took my car in on June 1 to due to a surging issue when accelerating. Was told 2-3 days. What they meant was it would take them 2-3 days to even get started which was not clearly communicated to me. I was then told the following Monday that my car would be ready by mid-day Tuesday. Got a call at 4 PM Tuesday that my car would be ready by 9 AM Wednesday. Showed up Wednesday at 9:30 and my car still wasn't ready. When I finally got my car back at noon, the problem wasn't fixed and I still wound up spending $700. To say I am irritated would be an understatement.

Love Jordyn in service is great! She is always helpful getting my car in an out for service!

We are from San Antonio area and was heading to Dallas for vacation. My Explorer broke down and we used the 800 Ford Assistance Number and they sent the car to Auto Nation. Jonathan was sooo helpful and made sure that my car would be ready promptly. He was great and I would highly recommend this company any day.

Working with Thomas was an absolute pleasure! The buying process of my Mach-e took about 6-hours. The best part ? Thomas stayed in touch with me even after the purchase which only made the buying experience even more enjoyable. I highly recommend you talk to Thomas @Autonation Frisco if you are considering buying a new or previously owned automobile.

Everyone was very nice and helpful especially Keith our salesman. I do however feel that the financing department was trying to get us to except a much higher interest rate. They offered us a 5.99% rate initially, we told them no way we were paying that amount of interest. Then they told me that they would Not except any outside financing which I think was BS. Once we told them we would take our business elsewhere because my Credit union would Finance me at a 3% rate they quickly came back with a sub 3% rate. Other than that it was a good experience we are very happy with the car and the sales man was great, he was not pushy or overwhelming, thank you Keith for your help. We highly recommend you ask for Keith if you visit AutoNation Ford in Frisco.

They are honest and friendly people that are for real about your deal

Work preformed on my Ford 150 Platinum was covered under warranty subject to a $100 deductible. However, the dealer attempted to charge for diagnosing plus other fees totaling almost $200. They finally charged the $100 deductible only after I told them I had already checked with Ford Warranty and was ready to contact them again to substantiate my claim.

Excellent service department and I would take my car there anytime

I would give them a good score based on the friendliness of the staff. However, I waited over an hour to gat my foglamp replaced, only to be told they had sold it yesterday. Now I have to come back and wait again.

I worked with Keith and he was absolutely amazing! We were coming from out of town and he made the process as seamless as possible with so much ready to go when we arrived. We would definitely come back!

I had a wonderful experience at Auto Nation! The salesman Darrell went above and beyond to get me the car that I desire.. The customer service was superb & I recommend Auto Nation to anyone!!

Always professional & very helpful. Very good at keeping me up to date on the progress of my car. I would absolutely recommend Autonation in Frisco

Went to Autonation Frisco to buy a truck. Had approved credit and we made the deal on the truck we wanted. The finance guy went to get the paperwork for us to sign and came back to tell us that he had bad news. They sold the truck to someone who called in from another Autonation, while they were preparing our contract to sign. We were so pissed after sitting around there having three hours of our time wasted. No ethics, horrible business processes, and entirely disrespectful of customer's time. Probably a bait and switch. My husband had previously bought from there and had an average experience at that time. Today's visit was the nail in the coffin for giving them any of our business ever again.

Smart and friendly

Took care of all my needs. Had my car serviced in no time.

My poor Toyota was dying and literally falling apart. I had shopped at Autonation Frisco, for a Ford prior, but I had to give up because of the heat!! Now, with cooler days, I researched the Ford Escape on line. I found one red 2020 and I made an appointment with my person who had put up with me through the summer heat. I loved the car!! I still love the car, of course it’s only 2 weeks. Nichole couldn’t have been nicer or more professional or had a better sense of humor! She was very knowledgeable about setting the smart part up, she even had me come back for further “training” on it . She moved me along through the process smoothly. The reason I went back to her is that she never pressured me over a car when I was shopping in the heat, if I said no, she didn’t keep dogging me and pointing out vague stuff that I should love. She did not call me nightly/daily, harassing me. I was confident that I could view the one car and no would be no. I was so glad to have found an honest, non pushy person that was truly invested in finding me a car that I wanted Nichole Sullivan, I will forever be referring people to you and Autonation!!!

Great service and good work! Trust them to advise of maintenance issues and that they won’t try to get me to do something that isn’t needed.

Great service and good work! Trust them to advise of maintenance issues and that they won?t try to get me to do something that isn?t needed.

I decided, due to the current atmosphere in the auto industry, to buy my lease-end F150 since Ford made us a great deal. The only thing that kind of stinks is you must go to a dealer to complete the purchase. We chose the closest to home, Frisco Ford. We were told there was only one guy who could do a lease return so we had to wait while he negotiated a deal with another customer. When we finally got in to see him it did go pretty fast because we already had the purchase price from Ford. We eventually were turned over to finance to do the final paper work. This when we discover that the salesman/manager decides to add $500 to the price we already had been quoted by Ford. Of course I declined to pay extra and insisted they take it off. It took them bringing in one of the sleazy managers to try one more time to tell us they have the right to add to Fords price. Hey finally gave up and removed the extra load they’d placed on without disclosure. The finance guy was pleasant enough and just did his job. I would not recommend doing business with dishonest, or slippery, staff at Frisco Ford.

Stephen in service dept was great to work with. Unfortunately the policy regarding pricing resulted in very high numbers for minor repairs. When confronted they negotiated discounts demonstrating attempted over-pricing. Poor strategy that will lose more customers that won’t return. Disappointed to the extreme.

I have had my F-150 serviced here for the past few years and they always do a good job. They have completed good work and have been very helpful in keeping my truck in good working condition.

Every employee we dealt with was rude, terrible attitude, gave inaccurate information (more than once) and "Hawk" who is supposedly the manager was extremely disrespectful, absolutely no customer service skills, lied and did nothing to try and rectify the situation nor did he feel the need to apologize.

Nichole was an absolute pleasure to deal with. She’s very responsive and sent and replied to texts all hours, helping to coordinate my 3.5 hr drive up there to pick up my new truck. She had everything ready and was a smooth transaction. I can’t speak to service, or anything else, but if you’re in the market and go to Autonation Frisco, seek out and ask for Nichole.

Easy, no issues. I waited for the truck til ready and it took a reasonable time.

Austin was very nice and accomodating.

My experience was great. Mo did a great job handling the deal that I was pleased with

Best service, very courteous and helpful. I would by from them any time..

Absolutely and conclusively the most unethical car dealer. Too many lies that one can’t possibly keep the truth straight.

Fast reliabe service, very good customer experience.

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same.

Quality work on the items that needed repairing Communication was good

Nicole my service rep went above and beyond and finished the service ahead of scheduled time. Extremely great service. Thank you

My car was repaired in a timely manner and everyone I came in contact with was so friendly and helpful Nicole who was my service manager/rep deserves 5 stars because she kept me up to date on everything. And if she was busy with another customer someone else was right there !!! The best service ever !!!!

Excellent service. Great communication. Finished ahead of promised schedule.

Fred was helpful and easy to work with. Overall a great experience with a recall and state inspection done for my truck.

Maintenance and warranty work performed perfectly.

Service done right! Thanks

Spence is the best service person I have ever dealt with and without his honesty and help the experience would not have been complete

Fred Guiette provide excellent service. The Truck was ready as promised .

My daughter has saved her money for a year so she could buy her first car. She also secured a small loan with our credit union so she could buy her dream car. After test driving and falling in love with it, an hour and a half later they tell us they are not accepting any outside financing. She is a first time car buyer with no credit so the only bank the is going to give her a loan is our credit union. Money is money. Very disappointed.

Steven, service advisor, was very personable and professional. Always enjoy service experience at Autonation Frisco.

Great experience here at this location. So glad I went to AutoNation Ford instead of another dealership I had originally planned. Nick was great and so was Mo in finance. All professionals and really helped me out a ton. Happy with my purchase and will be recommending to my friends and family.

AutoNation Ford Frisco me queda mas lejos que otra Agencia, pero siempre lo llevo a servicio con ustedes porque siempre me proporcionan un Excelente Servicio, esta vez me atendio Fred Guiette. Gracias y Felicidades.

I've been here for service three times. Service is inconsistent. It has seemed to depend on the service advisor you are working with. However, it has never been a stellar experience. There is nothing positive about this location that separates or elevates its service department above other options in the area. Unfortunately, it's average at its absolute best.

Service department is excellent . Fred kept us updated at all times. Everyone was very friendly. Great work .

Our family just purchased a 2020 Ford Escape😍 with Auto Nation Ford Frisco. Honestly, we were taken care of throughout our whole experience thanks to Jason Kopp who connected us with Nichole Sullivan. These two are phenomenal!! I have been to 3 different dealerships within the last year (not Ford) and I always walked away without a car and horrible service. I mean these guys really helped us stay within our budget and family size! We also had our 2 little ones running around which is already a lot for them to handle but everyone was very kind and understanding with the length of time everyone has to endure while at the dealership. I just want to say thank you so much for an amazing experience and now driving in our new car, our family is finally happy and moving around safely thanks to Ford. Thank you again Jason Kopp and Nichole Sullivan for the best family car we’ve ever had and Thank you Auto Nation Ford Frisco for your kindness towards our family through this whole experience! Recommending you guys to all of my family and friends!

Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I’ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they’d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn’t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn’t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they’ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can’t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn’t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.

The service guys are very friendly and knowledgeable.

This place is absolutely amazing

Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I?ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they?d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn?t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn?t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they?ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can?t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn?t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.

Ran into a few hiccups with this dealership...sales rep Dennis was amazing, but finance rep was not friendly; the GM was notified and rectified the situation. Ordered item from the parts department, and was not informed that my vehicle needed a program to use item purchased. Service rep, Fred is informative and helpful.

I never faced issues before in this facility. But last visit just to see a lot of customer service employees with no masks let me felt I'm not safe in this place. Other than masks, everything is perfect

let me preface this review with the fact that in the past 4 years the service has been terrible to great and it seems to depend on the service advisor. This time I bought my truck in with a diesel leak. Turns out it was a gas filter that they wanted $400 to change. it is what it is but when I picked it up the 1/4 tank of fuel was gone( from leaking I guess) and when I asked the advisor how I was going to get it home, he said there was nothing he could do and I should have enough to go the 2 miles to a station. what if I run out on the highway? will running it dry damage anything? Reply....I do it all the time... As it turns out I made it with 1 mile to empty. The point is, he returned the vehicle to the customer basically empty , I mean really how hard would it be to take a can and go get a gallon so your customer can make it to a station. I also had a nail in a tire which could not be fixed, so he quoted me 4 tires (with 1 free promotion ) for $1600 but only if I buy an alignment for $169. I went to Discount tire and bought the exact same 4 tires for $1200 installed in 30 min. Interestingly, this site claims an alignment is $79 and a complimentary car wash.. apparently not true

overall it was great. however had issues getting up- dates on repairs. I kept getting cut off when connected to service department

This week I went to Auto Nations Ford in Frisco, Texas for an oil change and a state inspection. They were prompt and courteous in acknowledging me. They got the work done more quickly than I expected and they honored a coupon they had previously e-mailed to me. It was a very good experience. Great job Jonathan Zeck!

This dealership always treats me well and has been very fair. Hawk is always great to work with.

Worst car dealer ever. Never buy a car here, and never rely on their service. Made a mistake buying a new Explorer from them last may and now really regret it. As soon as things went wrong with my explorer they did not want to know. No communication , when yo do get to talk to them it is the worst experience ever.

Stephen Martinez was great! He listened to my concerns and assured me that my auto would be fully inspected. He called me when my vehicle was ready for pick up. When I arrived, my vehicle was ready and I was not charged because the mechanic could not duplicate the experience I had with my vehicle. I would recommend Autonation highly.

Good service visit, helpful staff, good communication throughout.

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same.

Went in for recalls on my car, the service was fast even got transportation to bring me home since I had to leave the car they also picked me back up when it was ready, the lady that was helping was very nice and explained everything that was gonna happen, overall great customer service

Trying to charge for work what was never performed

No pressure experience. Felt very comfortable at the dealership.

I had a GREAT serv advisor. I came in with a crappy attitude after having dealt with the sales side of autonation Ford. They SUCKED! From salesperson, to finance, to everyone else I dealt with, they SUCKED! What a nice surprise the service dept was. The difference was night an day. Even with my crappy attitude my serv adv was pleasant and professional. He won me over. He had a real can do attitude. I expected to be there for hours. 1/2 hr was all it took. A big part of that was my serv adv as well as the serv dept. Way to go folks! NOTE: This was a warranty repair.

I brought my F150 in for a recall. The vehicle was repaired and I was driving it the same day. My advisor was courteous and professional.

We picked up our Mustang Mach e at Autonation. Scott was a pleasure to work with and knowledgeable about this new vehicle in the market. The test drive, buying process was pretty easy and we had a good experience overall.

Darrell is a fantastic guy. Highly recommend him as a salesperson! Good experience here overall. Love our new Bronco Sport!!

This place employs unethical sales practices. My wife and I bought A vehicle back at the end of December and were told by the manager that we should get the extended warranty so that we could get a better rate on our loan as well as gap insurance for a cheaper cost. We did it and then I realized a few days later that this was false information. We went back up on January 7 to the dealership and the same manager told us that if we canceled the warranty that it would cancel our gap insurance. I demanded to talk to somebody else and they clarified that I can cancel the warranty and it will not affect the gap insurance. We signed the paperwork on January 7 and the warranty still hasn’t been canceled. We call up there to get this resolved and no one will help us. I have reached out to upper level management with AutoNation and they are unhelpful as well. It’s been over three months and this still hasn’t been canceled. I’m fixing to go up to the dealership and just stand up there and tell people coming in to buy a car what kind of sales tactics this place uses.

Quick and easy service and excellent customer service.

I was treated well. I only wish they had pick up service.

Dell was great! Sold it for what was offered online. Smooth process! In and out in less than an hour! AutoNation Ford Frisco definitely gets two thumbs up.

I don't know if its just me but I have terrible luck with dealerships. I drive an Audi and took my car to Ford Frisco for an oil change/tire rotation because the Audi I usually get serviced at I have terrible experiences with, well no better here at Ford Frisco. I was set up with a service man Fred G, who called me the day before letting me know that they don't usually carry Audi parts but he made sure what I needed was in stock and that he would see me the following day for my appointment. I get there and was told it would be about an hour and a half service. Great! In an out right? No. I was waiting at the dealership for 3 hours. I was told that they did not have my oil filter in stock.... even though 24 hours ago I was told they had it in stock. Then comes down to payment! I purchased a plan at Audi where my services are included and on the house, I confirmed with Audi Plano and Fred G at Ford Frisco before scheduling that my package would role over and would be covered, I was told they most definitely would. NOPE! Time to pay and Fred saids that my package did not cover the full expense and I owe them $20. Which, whatever, $20 I am not going to fuss about IF Fred had not confirmed 24 hours before that the charges would be covered. I would of taken my Audi back to the terrible Audi dealership and at-least gotten it for free like I payed for when I bought the car. Just to add the cherry on top I called Audi Plano and asked them why would I have been charged the $20 even though I have the covered plan, I was told that dealerships knows of this "DCP plan" and SHOULD have honored it, especially when they tell a customer they would. I'll stick with the bad service at Audi rather than driving out of my way here to get treated even worse!

I called in to purchase a new dodge half ton. We went through all the details with financing and trade and was told we had the deal done to head up that way to pick up the new truck. Much to our surprise we drove half way over 3 hours and was called by the salesmen and told the truck that we were on the way to get had been sold! We were angry obviously but had no choice to turn around and go home after they had submitted our credit multiple times and we were assured a deal was done. It gets better, the next the day the same salesmen called us said the deal had fell through and the truck was ours deal was done, now this time they agreed to meet half way with the paperwork and truck. So we struck out again salesmen called said your not going to believe this but the other buyers got a co-signer, so sorry no truck. This time we drove over 2 hours! I talked to the manager a couple of times he was not helpful, kinda sassy! I was appalled by the service that we got and never reached out to try to fix it. Think twice before using this place! It’s costs us time, money, and major points off our credit. Which also the manager said he would write letters to the bureau to try to get them off, but of course that never happened. Just stay away from this place, please!

Recently purchased a 2021 Ford Escape from Autonation Ford in Frisco, TX. Am really happy with the new vehicle which has advanced technology and a great sound system. The salesman Dennis Gooding was very helpful also in guiding us through the purchase process. I would recommend this vehicle to other potential consumers.

They went above and beyond to earn our business. Our salesman Thomas Anderson even called after purchase to make sure we loved the purchase. Franco also did a great job getting the numbers where we wanted them. Finance was smooth and quick. Highly recommend AutoNation Ford of Frisco, we definitely got the A team..!!

I worked with Damian Smith. He was attentive and understood the issue being reported. The truck was ready when promised and the issue was resolved with a software update.

The servicing of the vehicle went well. In the past I thought perhaps they do a general diagnostic of the vehicle during the oil change will they provide any risk areas or items that will potentially need to be serviced in the near future, but I could be incorrect. They complete and do well at exactly what I came in for which was to get the vehicle serviced and took care of the recalled items.

Worst experience ever. I been trying to get my salesman or someone from management to call me back without any luck.i left voice mails and emails and its been 2 weeks and no one responds

In general, this is a very good place to buy a car. I have been shopping around and been to a couple of dealerships. This is the last one I went to and bought my car there. Friendly people, nice cars, and good price. No pressure.

AutoNation Ford went above and beyond to get the exact vehicle I wanted!

Great service experience 👍🏼

Bought a lightly used vehicle from the guys here at AutoNation Ford. I am from out of state and worked with Alexander (sales rep) and Franco (general sales manager) over the phone on Saturday morning and literally drove in to pickup the vehicle that night. Most dealers are swamped on the weekend and even though I was not physically there, they still made me a priority. Vehicle was exactly as advertised and didn’t even look “used”. Detail department did an awesome job conditioning vehicle. Once we arrived, we didn’t wait very long to see the finance department. Zane was our finance manager who made the signing process a breeze. The whole process was easy. Nobody was pushy or used aggressive sales tactics. Would definitely buy there again. Highly recommend!

Outstanding service. Dealership always works around my busy schedule.

Fred went above and beyond. You can count on him to take care of you and be honest. Respectful of time and genuinely cares.

My 2003 Ford Excursion runs like new because I take it to Hawk at the Frisco Ford location. Nothing gets by his team and I pick my car up when then tell me its going to be ready. BEST of the BEST

Had my car serviced for new brakes. Wesley Mendoza was great to work with. He got our car finished a head of schedule so we could leave on our trip.

Made appointment but service department did not have it so the service took much longer.

Only needed my vehicle E-checked to get license sticker.

The process to purchase the car was a little long, but then again that?s everywhere. My sales guy was awesome the finance guy?s were awesome! Overall I had a very good experience!!!!

Bait and switch, avoid!!!! Went to buy a Challenger and was lied to from the moment we walked in the door. The salesman Nicholas told us he had no history on the car as it was used. Turns out he was and admitted to being the previous owner. Then the car was listed online on their website for $43K and they upped the price to $46K and said it was their pricing error. When we spoke to the manager about the dishonesty his response was okay, we deserved better. Bad thing is we really wanted the car and could have made a deal work but the dishonesty is a hard pull to swallow.

My experience getting my oil changed with this very friendly service advisor was one of the best I’ve ever had at auto nation she was very knowledgeable and polite and hope I have the opportunity to enjoy her conversation the next time around

Had my truck towed and dropped at AutoNation before leaving town thinking my starter was shot. When I returned it ended up being just a loose battery cable and no charge. Appreciate the straight up service and will be back to Auto Nation for future service needs

Jordan, Nicole, and Hawk are the absolute best to work with. Communication and knowledge is on point!!

quick service. a little mix up on the phone, but thw service manager got it sorted right away. clean and nice waiting area. friendly and helpful

Customer service after the sale is a bit lacking. -it took almost 6 months to get my second set of keys to my new vehicle -During a recent visit for an oil change, I asked them to add air to the tire that was showing low. Asked again after, to confirm. It never happened. Wound up buying a compressor and doing it myself. Albeit minor, but what happens on the big items!

Brought my 2020 ford 150 in for a recall and a front collision sensor going off. Jorden was extremely helpful. You need more service managers like her

Fun visit and we were well taken care of. Very helpful and listened to our needs.

Scott Alter did a great job and I have had his help buying a new truck twice in 5 years. He did everything possible to make this a good experience, the dealership decided at the last minute they wouldn?t accept my used truck buyer on an ?in and out? as he was a dealer over a hundred miles away from Frisco. This bait and switch was not the sales guy, but the ?company? policy.

In Joy, there is care. Service and professionalism is the reason for a 5 Star Rating at Auto Nation Ford!

Easy and smooth transaction , everyone tried to help from the service desk to the finance

They are very professional. And very good customer service. They even provide shuttle service when I needed.

I had scheduled a service. A factory recall AND an oil change. After 3 hours they hadn't done the recall or the oil change. Probably the worst experience with this dealership. The Audible didn't have an explanation

I have been on hold for over 20 mins.. I see they really “value” their customers.. what does it take to get in contact with someone that cares about the customer there? Really I am asking. Now over 40 mins

Salesman and personnel all were great. I do think the facilities can be improved, the building and interior looks outdated when compared to other dealerships.

I had an excellent experience at this dealership!! While I’ve had my vehicle serviced here for years, I bought another Ford Explorer last week, and the experience was exceptional! My sales person Nik was professional and went above and beyond to work with my situation. The SUV I got was far better than what I had hoped to be able to get. I highly recommend this dealership for all your needs!!

From the Perspective of the salesman, Michael Krantz, he was probably the most upstanding, personable, genuine salesman I have ever met. AutoNation Ford Frisco, is lucky to have this man working for them. I would go to this guy to buy a car hands down over and over again. Now, From the perspective TRADE values, those guys who look at your car and you never actually talk to, PLEASE go over each and every single number before agreeing to buy a car. The very first amounts on trades we're lowballs. And when I say lowballs, I mean not even within the vicinity of the trade values on KBB or NADA. They offer a value on your trade, which is below value to begin with, take a bunch of deductions and you're left with an even much lower value. The fact that a customer buying a brand new SUV, gets slapped with a $1000 Car Fax Report, is absolutely absurd. To deduct for mileage, after you're already lowballing, again ridiculous. I traded in 2 cars, BOTH between VERY GOOD - EXCELLENT condition. I would say the ONLY deduction I actually agreed with was the tire deduction on one car. Probably was thing we were most "shocked" by...we were sent the window sticker showing the MSRP on the SUV we purchased, 2-3 days before we went to make the deal. So up until we received the paper stating the final price with trades, we believed we were paying $36,910 for this SUV. We come to find out they marked the up the price of the SUV, apparently, (according to them) due to high demand $2500. In all my 20+ years of purchasing vehicles, I had never seen this. I ended up getting $4500 more for my trades, so we ate the $2500, but I already know that dealerships purchase cars for less than the MSRP, so they just made a free extra $2500. In hindsight, after thinking about the whole ordeal that had us at a dealership from 10am-4pm, after my head was clear, I really should have fought that $2500, because that is not the price we were shown that the vehicle was selling for, high demand or not. THE ONLY REASON, I'm giving 5 stars is because of Michael Krantz. If it hadn't been for him, I'd probably be giving the dealership about a 2-3, just because of the dollar amount we ended up paying for this vehicle. We had done all our research and felt at worst case, with $12,000 down payment we'd break even or be within $2k. We ended up $9k over retail and that was a hard pill to swallow. Dealerships prey on the fact that they have something you want and they will get you if you're not careful. Just check, double check and triple check all your numbers. Know the value of your cars on trade. AND if you're shown the MSRP days before you go to the dealership, DO NOT let them hit you with an upcharge due to high demand and you'll be ok.

i never received a copies of my loan papers, which in my opinion is a problem. i paid for extended warranty but i am concerned if i actually able to get it because i have no idea where that is documented. My name is Leroy Petteway, i purchased an F-150 on February 24th, i love my truck but the financial /loan wasn't complete

Tommy was a great salesperson. He was very helpful and made the purchasing of my new truck easy and painless. Would recommend him to all my friends.

Our service e advisor would wait for us to contact him instead of him reaching out to us. He seemed overwhelmed with a lot of work or something.

I came in with a flat tire on 2918 F150. Since I have a service contract on my tires, I was curious how this would be handled. Even though they were very busy, they took care of me, in a reasonable amount of time. They treated me well and there were no problems.

Hamid sent a video of the exact model and options we were looking for, scheduled a test drive, and set it all up. Dealer worked with us a great deal on price and we couldn’t be happier! Thank you!

Potentially major problem avoided - thank you so much! No complaints whatsoever!

My car would not start without using jumper cables. I was kept in the loop and notified of the problem and when my car would be ready to pick up. Thank you for a wonderful customer experience!

I recently took my car in to the Frisco Ford site and I was quite impressed by the service I received and the friendliness of everyone I spoke with. The maintenance was completed quickly and was all completed to my great satisfaction.

I was pleasantly surprised by the buying experience at AutoNation in Frisco. It wasn't a pushy sequence of steps you find in most places. All of the associates listened as I expressed my goals and we all arrived to the finish line, the purchase/sale of a vehicle, completely satisfied!

Jonathan Z is an A service advisor. He is excellent!!

Bought a used car there last week. No unnecessary hassle. The staff could be a little more informed about their used inventory, but as a buyer, if you know what you're looking for it's not that critical. Sales staff are the exactly right type of friendly without leaning into "nuisance" category. Finance office takes forever to do the paperwork, but that's nothing new.

Autonation Ford Frisco was the only dealership in north Texas that was willing to work with me on making a deal on a new truck. Scott Alder even searched out the truck I was looking for with the add ones I desired and made a good deal. I had Katzskin leather installed and they had it done same day which was great! When I picked up my truck after the seats were done, they went ahead and topped off my gas tank which to me is what makes great customer service!! Take care of your customers and they will continue to return! This is my second truck from Scott and I will return again in the future.

Their knowledge and professionalism.

Needed a vehicle. Knew what I wanted. Went in said this one. All that went great! When finance took over it was a nightmare. After waiting about 5-6 hours of being told, “we’re almost ready for you”, I had the experience of dealing with the shadiest individual I’ve dealt with. My car was $15k, I was putting $5k down, and my loan was still for $20k. Without my consent or knowledge they had lumped about $8k in unwanted in house warranty programs. When I asked the guy told me that “we just put those in there for all our customers”. As I read a little closer I see a “*” disclaiming that I myself have opted into all these. Which I had not. So I got a little mad and said I wanted them off. At which point the individual claimed it was the ONLY way the loan would work. So I walked off without the vehicle. Standing in the lot waiting for Uber multiple employees approached my to try and fix the situation. I ended up getting the vehicle with all the extra warranties and all for about an extra $800. So on that note it was a good experience and the car is great. Although I was missing a key which they still have never got to me. Absolutely worst place to deal with. I’d stay away and go to one of the many other dealerships in town.

Needed a vehicle. Knew what I wanted. Went in said this one. All that went great! When finance took over it was a nightmare. After waiting about 5-6 hours of being told, “we’re almost ready for you”, I had the experience of dealing with the shadiest individual I’ve dealt with. My car was $15k, I was putting $5k down, and my loan was still for $20k. Without my consent or knowledge they had lumped about $8k in unwanted in house warranty programs. When I asked the guy told me that “we just put those in there for all our customers”. As I read a little closer I see a “*” disclaiming that I myself have opted into all these. Which I had not. So I got a little mad and said I wanted them off. At which point the individual claimed it was the ONLY way the loan would work. So I walked off without the vehicle. Standing in the lot waiting for Uber multiple employees approached my to try and fix the situation. I ended up getting the vehicle with all the extra warranties and all for about an extra $800. So on that note it was a good experience and the car is great. Although I was missing a key which they still have never got to me. Absolutely worst place to deal with. I’d stay away and go to one of the many other dealerships in town.

We've purchased two new vehicles from AutoNation over the years and have always had them serviced there. My wife's Ford Edge Titanium had some issues (not the dealer's fault) but AutoNation kept working with us and Ford until the problems were fixed. Yesterday I took my F-150 for a routine oil change, tire rotation and checkup and Spence took care of me. I always take my own oil because they do not carry what I use and they have no problem with that which I really appreciate. I mentioned that the air filter might be due for a change but Spence called and said it was okay but that the wiper blades needed replacement which I approved. He called again when it was ready and I picked it up with no issues. I have recommended AutoNation to many others and will continue to so in the future.

Our Ford Service Rep was amazing. He did not over promise and it all went just as he said it would from a time standpoint and that was refreshing

Great job !!! I will be going back when service is needed. The communication was spot on and very thorough. They were quick with getting the work done.

Came in for service, left with a new truck. Got a great deal.

The service is excellent 👏🏻

I was without an appointment and was taken right in and treated very well.

Scheduled a simple oil change and tire rotation for 7:30 AM. Took 2 hours before I was done. How can a Valvoline do this service in 20 minutes or less, but a Dealer takes 2 hours is beyond me. At least they had Wifi.

Service was really fast and the car is running great now

Great dealer and service team. Painless experience.

2 vehicles purchased and consistent service over 6 years later, AutoNation Ford continues to impress! Just before the new year I took my Ford Explorer in to see Wesley due to some battery issues. Not only did the team quickly identify the issue, they were clear with options and find a solution that got me my car back quickly without a bit hit to the wallet. I am so very thankful for their transparency and help getting me back on the road so quickly!

Check in process is good. Waiting area and show room are Awful

Went in for a routine maintenance service as I have always done. Service appointments are easy enough to book via phone call/on line. Made an appointment and dropped off the car 8 in the morning and got the car back in the afternoon (they prioritize customers who?s waiting on site so it always takes long when you drop off). Usually there are ?other issues? but surprisingly there were nothing else to do/add on.

I bought my SUV here just over a year ago and was super happy with the sales process. This visit was for an oil change and tire rotation. During these tough Covid times, I was a little nervous but everyone I saw was masked and practicing social distancing. The waiting area was set up to great plenty of space. They were quick and friendly and I will definitely go there first when I am ready to trade!

Very quick. About an hour to get my car inspected. Took me in quickly. Over all a good experience

They again helped me get and get thru the buying process, My sales man Will was great ! Multiple cars bought from this dealer

Excellent customer service

Had a great service, dealt by Stephen Martinez who actually got the job done ! Only reason I?m giving 5 stars is because he did A great job !

Came in for oil change. Was quicker than I expected. Very satisfied

Nice experience. They have a TV and coffee machine.

I stopped in the Frisco TX Ford location just to look at an Explorer with absolutely no intentions that I was getting one. Jason got me set up with DT and he was amazing. Within a few minutes he figured out exactly what I would be interested in and that?s when I saw what I knew had to be my next vehicle...2021 Explorer ST black on black. I?m so happy with it and everyone loves it!

I spent several days negotiating the purchase of a new truck. We reached a deal and I traveled to the dealership. After spending quite a bit of time doing paperwork, having my credit run, and being ready to finish up, I was told that a manager had decided they would not sell me the truck. No explanation. My credit score is over 800 and I was trading in a truck with over $30,000 in equity. I was wearing a mask and social distancing. The conversation was relaxed and friendly. Up to that point, it was a normal buying experience. A few days later, I got a call from the dealership, asking about my experience. I told her the story. She seemed shocked and asked if I was still interested in buying a truck. I told her I was. She she would find out what happened and someone would call me back. Nobody ever called me back. It’s been three months. I have now bought around 36 cars in my life and I’ve never experienced something like this.

I spent several days negotiating the purchase of a new truck. We reached a deal and I traveled to the dealership. After spending quite a bit of time doing paperwork, having my credit run, and being ready to finish up, I was told that a manager had decided they would not sell me the truck. No explanation. My credit score is over 800 and I was trading in a truck with over $30,000 in equity. I was wearing a mask and social distancing. The conversation was relaxed and friendly. Up to that point, it was a normal buying experience. A few days later, I got a call from the dealership, asking about my experience. I told her the story. She seemed shocked and asked if I was still interested in buying a truck. I told her I was. She she would find out what happened and someone would call me back. Nobody ever called me back. It?s been three months. I have now bought around 36 cars in my life and I?ve never experienced something like this.

I have bought all my vehicles at Auto Nation Frisco, because they have always treated me with the utmost respect, and bent over backwards to make me feel welcome, and comfortable with the whole experience.!!! Thank you.

Jordyn was very helpful and professional. She was knowledgeable and delivered as promised.

They were super nice and helpful with my transmission problem. Mr Fain kept me in the loop and helped with a loaner car because the repairs took longer than expected due to covid.

Purchased a new truck from a friend a friend's recommendation.

Excellent service with attentive staff. Service department top notch

They are a!ways pleasant to deal with. Better when I leave my vehicle with them.

Terrible service experience yet again. The lack of communication is extremely unacceptable. Austin has let us down again as a service provider. It took over two weeks to finally get our vehicle fixed. They were sure of the issue before we brought the car in. It took numerous calls over several days to find out if our car had even been looked at. The “appointment” process is also a joke. After purchasing numerous vehicles from them, the service department has ensured we will be finding a new dealership for service and purchasing new cars.

Hey good job for me recommend them to anyone I have been doing business with them for many many years great dealership.

Speedy service right after the holidays! Didn?t take long to finish and was out of there in 2hours

My service advisor, Mr. S. Martinez has always been extremely helpful and explains all repairs and items that may be needed in the future. He is always cheerful and courteous. He takes a personal interest in all of his customers. Highly recommend him . Thanks again for everything. Eric Stewart

Great customer service. Car was ready just like they promised.

I purchased the vehicle, used, at this location a couple of years ago. We really liked the vehicle but there was a question of how hard the vehicle was driven by the previous owner so they threw in the top tier extended warranty. We purchased it during the warmer months and trusted their inspection. A week goes by and there is an issue with the paper work. Had to re-sign everything and stupid me I didn't take the time to read the new contracts. It wasn't until much later that I realized it was a bait and switch. The extended warranty was no longer free. It was rolled into the price. I blame no one but myself for not taking the time to read the contracts at the dealership. Winter comes around and we realize the heater isn't working. It was a mild winter so we opted to deal with it later. I finally get around to taking it in to the shop and tell them there is no heat coming from the vents. I called their toll free number and requested a loaner. I was guaranteed a loaner. I called a few days before the appt to confirm a loaner and was told that Austin was off that day and since he was the assigned service advisor he was the only one that could do it. I guess customers are S.O.L if their service advisor calls in sick. I wasn't able to get in touch with him prior to the appt. Day of the appt I show up and lo and behold there isn't a loaner. They offer a shuttle so I sign up and wait. After about 15 minutes Austin comes by to advise me that 'oh so sorry but that's too far'. Spent $30 on an Uber. Living in Denton wasn't an issue when they sold me the vehicle or extended warranty. They tell me I have the 'platinum' (or whatever top tier extended warranty) and it would more than likely cover the repairs. It didn't. I get a quote from the shop for ~$1500. They threw in every charge they could think of (tires, belts, transmission flushes). We finally get to the primary and only issue I brought the vehicle in for and am told 'IT' needed to be reprogrammed. I found this very interesting as I had purchased the vehicle from them and they were proud of their pre-owned inspection. I guess someone forgot to check the heat. This brings their complete inspection to question. The reprogramming was ~$230. ~$230 to plug a device to the vehicle and push a button (yes I'm oversimplifying but not by much). ~$230 to fix something that should have been caught in the inspection. Even their explanation of why extended warranty didn't kick in points to no inspection being done. Austin explained that the warranty only covers break fix and the heater wasn't broken. It just needed to be reprogrammed. I was advised the vehicle should be done the same day due to the nature of the issue. A couple of days later I start calling for an update. One person said it was done. Another person said they couldn't find the vehicle. Then Austin was going to call me back. Didn't hear from anyone that day. I called again the following day and oh yes 'we'll take you're money', I mean they said it was ready to be picked up. Another $30 Uber to the dealership... It would benefit customers if Autonation Ford Frisco put up a banner that says 'welcome to the xxxx show' Buyers beware

Satisfied with the service and service representative.

Great prices and friendly staff. I needed a ride and Carl picked me up in a neighboring town. Answered all my questions and were fast and efficient.

Overall the service on my truck was good and the advisor gets a 5 star. However, your service acceptance of me and my vehicle at the dealership needs a lot of improvement. First, all I received when I arrived was a person pointing to where I should park then that person disappeared, No one to greet me or ask about why I was visiting or direct to my service advisor. Next I walk in and there is no order to or direction to find my service advisor and it really appears that none of them even notice I am there or want to take the time to ask if I need help or to try and get me to my service advisor, so I just have to wait until someone appears to be free and able to help me. Not one service advisor ever looked up to see if anyone waiting in the area needed help. EXTREMELY DISAPPOINTING! I suggest the leadership at this Ford Service Dept. go observe and take notes from the Frisco, TX Honda dealership next door to see how it is done the right way. This isn't a one-off experience - this is how it usually goes when I arrive at this service center. Now that I work from home I will most likely use a different Ford dealership for service.

Dennis Gooding took really good care of me in the buying process.

This was one of the easiest buying experiences of all time. Tom was always helpful, honest and knowledgeable. I will be back for my next car!

Service writer was attentive and took care of my issues.

At this location, the service done on time! I appreciate the follow up and detailed explanation!

Outstanding Service Made Appt

My salesperson Will Gibson was very nice to work with, I highly recommend him. He didn't have that "sales" approach that I dislike, it was like talking to a neighbor.

Purchased a new Ford Escape. Got very nice service and great deal. No pressure tactics. My sales person was Hamid. Go to him. He is fair and knowledgeable about the features on the vehicles.

Sales person was 5 star. Transaction was 1 star because of the length of time it took.

Good customer service and fast. Jonathan was very courteous.

Great service as always. ........................

We wanted to surprise our daughter, a senior in high school, with a car. They went above and beyond to make the experience special and memorable. Thank you!

Steve Martinez is the customer service expert. Took my car in for some routine maintenance and a recall fix. Asked Steve and his team to detail the car !! Wow ! It’s like brand new !!

Fred was awesome and very persistent trying to fix the issues

Service advisors are very helpful.

My husband and I took our recently purchased Ford Expedition there to check the front and rear shocks as we felt the suspension was very soft, but mentioned that we had not owned an American car before, so it might be normal. I asked them if there was any cost involved to get this just checked out and they said no, so I dropped off my car with them and was told I would get the car checked within 48 hours. No call back from customer service by then. I called several times and left voicemails with no results. When I finally got hold of someone I was told they were short-staffed, so after 5 days I finally got a call from them telling me the front and rear shocks were leaking and worn out and need replacing (the car only has 37,000 miles on it!). When I mentioned that we would pick up the car to get a 2. opinion I was told I had to pay a "diagnostic fees" of $159 before I could pick our car up again. As this had not been mentioned before we refused to pay and had to escalate this issue to their service manager to get our car back. Needless to say we had the shocks checked out by another auto repair service and there was no sign of leakage or worn out shocks! We will certainly NEVER go back there! Worst customer service ever!

My service guy Fred was helpful and the process was painless. Thanks!! 2019 Ford Egde

Beyond upset with the chain of command. I just dropped $30,000 on a used Tahoe to find out my DVD player does not work, and I also have a cracked rim. Highly disappointed

Service was ok nothing out of this world and they scheduled my service without even having my parts so that was another extra wait

David Fain did an excellent job keeping me informed as the repair progressed

Unfortunately, I purchased a 2018 Explorer and will never buy another vehicle from them. I have left 2 VM's for Jason Kopp the GM and have been waiting for him to return my call for the past two weeks. Based on my experience, I'm not surprised.

This place is an absolute joke of a service center and Austin is the most unprofessional associate I've ever encountered. They did none of the work that I brought my truck in for and requested be done (to include a simple oil change), and I dropped my vehicle off at 7am on Saturday / picked up Monday afternoon. They never called or texted me about my vehicle, I eventually had to reach out to them and then was told I needed over $5k of other work done, but nothing I requested was completed. When I did finally get my vehicle back and was headed home, I noticed they had left my rear passenger door panel completely removed on the interior of my truck (see photo). I was lied to, ignored and flat out disrespected....not to mention the enormous amount of time I wasted!

EVERY single time I go to this dealership I get abused. An 18 month old truck with a rodent chewed wire when I have no rodents in my area costs $1600 to repair with 6 hours of labor? A wire repair? Are you taking the engine out of the car??? Never again, and never will I buy another Ford.

I bought a car on Monday 12/07/20 but on the 12/09/20 oil change was needed was already showing up. Very disappointed

Oil change and realignment performed. Satisfied with the work. Only issue I have is most of the employees in the service area (behind the desk) were not wearing masks. There were signs posted that masks are required. Quite disappointing.