Recent Reviews from AutoNation Ford Frisco

I recently bought a Ford Maverick from here earlier in the year and got the under hood fire recall letter. It states that the recall is completed within 0.4-1hr. I made an appointment for Wednesday(9/14) morning. I was told by the adviser as well as the service manager that it can take up to a few day because they are backed up. It did not make sense to me as I made an appointment for it which should mean that there’s a upcoming block of time allocated to service my vehicle. Called the advisor Monday(9/19) and went to vmail. Same thing happened the following day and emailed as well. Finally made first contact through email from the advisor stating a tech has been assigned to work on it. My truck sat in the lot for a full week and at the same time was updated a week later for a 0.4-1hr service stated on the letter from Ford. My biggest complaint is the lack of communication and how their appointments work. What’s the point of making an appointment when it’ll just sit on the lot for day days???

Ryan at Ford Frisco did was great at helping me get my car and the service was excellent! Aries

I recently bought a Ford Maverick from here earlier in the year and got the under hood fire recall letter. It states that the recall is completed within 0.4-1hr. I made an appointment for Wednesday(9/14) morning. I was told by the adviser as well as the service manager that it can take up to a few day because they are backed up. It did not make sense to me as I made an appointment for it which should mean that there’s a upcoming block of time allocated to service my vehicle. Called the advisor Monday(9/19) and went to vmail. Same thing happened the following day and emailed as well. Finally made first contact through email from the advisor stating a tech has been assigned to work on it. My truck sat in the lot for a full week and at the same time was updated a week later for a 0.4-1hr service stated on the letter from Ford. My biggest complaint is the lack of communication and how their appointments work. What’s the point of making an appointment when it’ll just sit on the lot for day days??? Can you imagine making an appointment for a basic service (oil change,brakes,etc.) and it won’t be done in a few days?

This was our first service experience the dealership. Everything was handled very professionally without the upselling that some dealerships try to throw at you. I'll be back to have a spray-in bed liner put in soon thanks to my comfortability with their knowledgeable and friendly staff.

Jeremy was absolutely delightful 12/10 would recommend for anyone needing fantastic customer service.

I am never disappointed with attention to detail the service department has.

Attempted to purchase (52k) vehicle using electronic signature, money transfer (25k), own financing 27k (USAA) already approved. Incredible, they would not do it. They did say they could if used their financing. What? They are dinosaurs. Need to catch up to the disruptors. Bye. So worked with Vroom... complete seamless experience today. Spent my $$ with them. Car in 10 days.

Good services better than expected. Ryan was great and he helped me a lot.. I'll come back just because of him

Not willing to work with the customer. The deal is the deal I guess. When you are trying to buy a 78 grand car and the only ask is to match a trade in value that you have been getting at multiple dealers and able to show proof on paper. Plus you can’t bring in a USAA loan. Not accepted, or so I was told. Never heard that one before. Makes you feel you business is not welcome. They must sell cars better than anyone else because once I said I can’t do that. Sales person went dark and I guess they don’t care. UPDATE: must be Karma, car is still for sale and reduced to 73.5. Should have sold it to me. Just saying

Very friendly and helpful staff right from the time we entered. especially Dell who understood our requirements well and made sure we are under no pressure of ‘fantastic deals’ that other dealers were trying to push on us. Rahim and Max from finance were helpful too in closing the deal quickly. Genuine and no frills attached discussions made us to finalise the deal in one visit. Great job team! Will surely go back for our next buy!

Poor communication with the customer and poor customer service. No one answers or returns phone calls. When someone does answer nothing but attitude. Service advisor Jeremy was no help whatsoever and didn’t seem to care. Had to be transferred to Ryan to get anything done. Extremely disappointed with the overall process.

Horrible service experience. They had my vehicle for 3 weeks with absolutely zero communication from service advisor except when he wanted to up-sell more services. Put the wrong equipment on my vehicle, and now I've been waiting more than 3 weeks to get the correct parts, and once again, absolute radio silence from the service advisor. All requested work was not complete plus the vehicle drives worse that when I took it in. In talking to my co-workers about my experience, they have had very similar services at AutoNation Ford Frisco.

DO NOT BUY THE Maintenance or Extended warranty from this dealership. They will do everything they can to get out of paying for services. They told me I had 1 oil change left and when I took it in this last time they made me pay for it. I had issues with the spark plugs at 80K and it was not covered under the maintenance or warranty package I purchased at the time of sale. I was told it was bumper to bumper everything covered to 100K miles. Well that was a lie.

Everything was done on time and the service and repairs were great!

Cody, at AutoNation Ford, exceedingly beat all the other Dealerships when it came to buying my car. I'm a Veteran and I highly appreciate people like Cody who go beyond the call of duty, to make things better

I had a good experience ordering and purchasing a new truck from AutoNation Gord Frisco. Jerome Collins did a great job showing me my options and explaining different features and packages. Also, I worked with Kyle Jones to complete the financing. He was very knowledgeable and made the process smooth and quick. I will definitely return to this location to purchase another vehicle.

When I decided to get a truck for my business, I looked online. There were many dealerships using bait and switch tactics telling me they just sold the truck I was looking at less than five minutes ago, but they had something similar to it if I’d just come in to see it. Auto Nation Ford in Frisco had an up to date inventory online so I decided to start there. When I arrived I was greeted by Jerome Collins. He showed me several models but didn’t pressure me one way or the other. He was more than pleasant to deal with but his honesty had shown through in spades. When I decided to leave for the day and consider a couple vehicles, Jerome did something no other salesman had ever done. He told me to have a great day and left me alone. One of the first rules for salesman is don’t let your customer off the lot. After considering and making my choice, Jerome went out of his way to help me get the paperwork started since I couldn’t go in until around their closing time. Five days after the sale was completed I received an email from Jerome letting me know that he was not just here for the sale but also for the duration of my ownership of the truck in case there was anything I needed. People… this is what customer service is all about!!! If you are in need, get yourself to Auto Nation Ford in Frisco and look up Jerome Collins. He won’t steer you wrong.

I always enjoy going to AutoNation Ford Frisco to get my truck serviced. I have been working with Hawk for years and he know what I need and takes care of everything.

I ordered 4 trucks through the dealership. It did take a while for them to arrive due to the chip shortage, but when they arrived, the dealership was top notch on getting everything ready for them to drive my way. The paperwork was easy and the trucks have been put to work.

Everyone was very

great service and clean waiting area,

So disappointed with their service. I dropped my car off all day and they didn't even try to fix it. They said they didn't see the problem but yet didn't call to clarify. They have no followup service to make sure you are satisfied and take no accountability. They may be good at selling cars but no servicing any.

Great experience buying a Mach e, in and out in an hour! Michael Krantz is awesome! My only advice is don't kill a golden goose by electric vehicle markups! Jim Farley has a vision, please make it happen!

love this dealership everything was great easy and friendly, thank you again ,

After promising to have my car repaired in three days, I called at the end of the third day and was told that the service rep had NOT scheduled it to be repaired. Ryan (service rep) would not return my phone calls and my husband finally got to talk to the head of the service department and we finally got our car back. We took it at 7:15 on Thursday - picked it up 5:00 on the following Tuesday! We will NEVER set foot in this dealership again!

People at this dealership is very friendly and willing to help with anything. Best dealership i have seen in a long time

Reached out early september 12 about a car. Made offer, was told no can do. Fine, no harm, no foul. Go looking elsewhere. Friday I got reached out to by them checking if I was still looking. I said yes. I advised what I was willing to pay. X Down and Finance X amount through my credit union. I was told he would see what he could do. Later in the day, I was told that they agreed to the price with me but would like the opportunity to match my credit union in finance. I said I would think about it and that I would come pick it up on Saturday. Later in the night I called the guy and said I thought about their financing and want to do mine and to let them know. Saturday the 17 rolls around and I get a message saying Deal is off, I cannot have the car for the agreed upon price unless I go through their financing. (Not the sales guys fault. no problem with him). Leave message for GM to call me, calls me and says not going to do it, they shouldnt have agreed to it (I had it in email and text) and that the only way it would work is to finance through them. I pretty much told him it was a bait and switch to offer one thing and agree, the pull it out from under with the forced financing through them and that I would be letting friends/family/coworkers know how their operation is and how they operate. Dude responds that I shouldn't threaten "frivolous" claims and it is not a bait and switch. I said perhaps technically it isnt but is sure is shady to have a gentlemans agreed upon price and to have it cancelled last minute. Asked for his Regional VP or Dealer VP's name so I could escalate and he says he is the top of the chain. He again says that his people should not have done it, but since he "is a man of his words" he would make this one time exception to it. I replied well, since you are making an exception, this leads me to believe you could be in the wrong here and are just trying to cover your bases. Emailed me later in the day to offer the car to me again and he would set up the process for me to take delivery. Haven't replied to him yet and won't. Found a dealer right down the road from you that was much more willing to take my check and let me finance through someone else. GM, if you are reading this a little communication up front could have solved all of this. Advise your customers that they must finance through your dealership to get any wiggle room. Had I been advised on friday that an agreement could be made BUT I MUST use in house financing instead of being advised "...they would prefer you finance in house or the opportunity to match....." this all could have been avoided. I would have declined and gone away in a much better mood. Dont wait until a deal is made then spring this little trap. Thats SHADY AF!!!

Recalls were done and the process was super easy. Laurie was very helpful and kept me updated on the progress of my car.

It appears the culture at this dealership is toxic. The way the Service technician talked to the mechanics in front of the customers was demeaning and unprofessional. My service request was for: * 10k mi check * slow leak in my tire * over the air update I was never called to be provided an update during the 6 hrs I waited at home so I drove in to pick up my car. When I arrived I learned during the 6 hrs, the only service that was performed was the rotation of my tires. I was told that the leak was in a un-patchable area of the tire and I will have to buy a new one ($500 tire, balanced, and remounted). I recently took my car into Discount Tire and they patch the tire free of charge and said it was not in an un-patchable spot. I believe the miscommunication by the service technician was an intentional tactic to get me to buy something I did not need and is consistent with the car buying tactics my wife experienced several months earlier buying the car. The front lines and middle management do not appear to be competent in the service they are providing and their character is questionable based on how they treat each other and the customer. Because of this I do not trust anyone at Ford Auto Nation Frisco, TX and firmly believe the frontlines actions are a direct result of managements lack of leadership and direction. After these experiences I understand why there are no banners hanging in the building touting "2022 Best Customers Experience!

This place is a complete con. From the GSM to the Gm. Please, I repeat , PLEASE GO ELSEWHERE. As a consumer the level of integrity and respect is at a all time low when dealing with these sharks. They sold me a car with a preexisting transmission issue heater hose issue

AutoNation Ford helped us quickly and efficiently, and we were pleased with the sales process.

Sep 2022: Worst service in North dallas. $95 oil change; $50 for labor and $40 for parts..? DO NOT SERVICE HERE! Brake system flush and my brakes are braking worse than before bringing it in. Worst of all, the mechanic saw a cracked bolt on my bushing rear differential and didnt say anything, but even worse lied on the receipt that I had been contacted and declined the repair? No contact was made. May 2022: New to town and had a really great experience here at first. Fast oil change and knowledgeable. That’s why I was really disappointed to get a quote for a purge valve replacement of $700. The part was $50 and required two exterior bolts to be removed and pop the new piece on. All in all took about 20 minutes for someone with minimal car repair knowledge. Definitely do your own research before paying.

The service department is not very good about following up. I was supposed to have my tail light case replaced months ago. They said they were going to order it and call me. I have been to the shop twice since then. I keep getting told they will order the part.

This has been the worst experience with a dealership I’ve ever had. They can’t return phone calls and the manager and advisor is always lying. I’ve contacted Jeremy and Kyle many time with no avail. This is so frustrating and my vehicle sat there for almost 30 day until it was looked at now they are saying their waiting on 3rd party. This is SAD and I’m FRUSTRATED with them!!!

Very professional and friendly.

Great dealership, ask for sales associate Tim he’s great and knows what he’s talking about. Finance specialist Max will work with you on financing and get you out the door with the vehicle you want. Comes with 4 year warranty on used vehicles for if the factory warranty is expired. Great people, definitely recommend buying a car here. Would give more stars if possible. Thank you!!!

It was a good experience with my service they collected all information needed and waited for exactly what they said and it was ready by time and the service was good

Ozee was great to work with as we looked at purchasing a used car. He was very attentive and quick to help us with any questions. I buy and sell a lot of cars and this was a good overall experience. I am sure we will continue to shop for cars here.

I was looking to trade my Acura in to get something equally as nice but a lower payment. I had read in a thread that Angel was really good so I asked for him. Angel did a great job making sure I got exactly what I wanted. I’m very happy with my purchase and would definitely buy from them again. Ask for Angel.

This dealership is difficult to deal with, and per my discussions with the GM Jason he knows it but isn't doing much to change things. Average wait per vehicle in service is 2-3 days. They NEVER call to let you know when your car is ready. I've had to go back twice now because a mechanic spilled coffee in my car and forgot to put a lug nut back on my tire after a rotation. Their costs are extremely high and they usually don't keep enough parts on stock. But their new service manager is doing a way better job than the previous one so maybe things will improve overtime.

Phenomenal culture and customer service! It is very obvious everyone loves working there and couldn't be happier to help! There is so much positive energy it recharges my batteries every time I am there! Thanks again Scott Alters the G.O.A.T. of sales service!

Car was in the shop for a month for a cooling system issue . Comes to be the water pump , I then pay out of pocket $2300 for parts and labor . Just to continue to have the same issue when the car was returned to me. So In conclusion my car was there for a month , no rental , just to get my car back 1 month later with the same issue.

My husband and I had a good experience buying our truck here... and we are still using them for service. They take care of our needs, even when it's a bit different or difficult. Thank you, Kyle!

Had a great experience buying my new Ford Bronco Sport Big Bend. It's a wild time to buy a car and AutoNation is adapting to the 'new normal' of reduced inventory while still providing the buyer with fair options. For me, they achieved this by smart ordering for their inventory. My new Bronco Sport was nicely equipped without excessive option packages. The entire process went smoothly and was given a fair value on my trade. From start to finish I was out in a couple hours and feeling great about my purchase.

This dealer has no regards to customer.they treat you like they got you by the balls and you have no other alternative . Did an oil change and oil was all over inside the car and dash, steering wheel etc and did not even bother to clean it . Plus had an issue that need to be check on AC (under warranty) and been told that I have to leave the truck with them for 10 business day until diagnose !! With no replacement and no time frame for repair after diagnose 🤗. That’s how ford of Frisco treats customers after spending 100k on a truck !! Avoid their service if you can and find a better place . PS:After driving home From dealer oil filter start leaking oil All over under the Truck then On the driveway .Went Back To the dealer and their excused was that filter was defective 🤗. Soo….. what kind of “certified mechanics use a defective filter ??” Just saying !! After they so call “ replace the oil filter “ with a non defective one seem that oil is holding on 😊

I have never had a good experience at a dealership until now. Everyone here was first class. Very helpful and informative. Amazing customer service. Fast and friendly service. I would definitely recommend them!

I have purchased Used car from Autonation Ford frisco and they just provided the receipt of my down payment and the Finance person confirmed he will provide all the documents while delivery I was more surprised on delivery date they just gave me a key and told thats it..they don't even gave the title application copy and Finance details After asking specific questions they gave me all the documents and invoices. They are promising 250mile 5 days refund warranty but they delivery me a car 8 days after invoices date. Suggest the sale team should have the check list for vehicle delivery, Note: issue is only with customer service, car is perfectly fine and no issues

Very upfront with you. Very nice and informative.

Awesome dealer

Angel took care of us from the moment we placed an inquiry to handing us the keys and sending us on our way. We’re extremely satisfied and thankful for such an amazing team to assist us with this process. I’m definitely bragging about them and sending everyone their way. Customer service is a big deal and they did not disappoint at all. Thank you all!!!

Ford frisco feels like a blessing Everyone Involved was just super amazing They make me feel comfortable And make my business experience the best I can ask for to be honest Very professional and they keep the communication even after you left with your car which is definitely a big relief and plus Will recommend this auto nation every day specially ford frisco

I bought Ford Mustang Mach E from Autonation 121 Plano. The sales representative Alexander was so helpful. He responded to my ever email promptly and very quickly and gave timely updates. The hospitality at the showroom was great. He had spent enough time to give complete details of the car. I had good experience with them buying the car. Thanks 😊

Not impressed with the service department. I’ve taken my Ford Escape here twice for regular maintenance. My seatbelt has been needing to be replaced for months. First visit I was told they’d call me when the part came in, no call received. Second visit the part wasn’t in stock, I mention they did not call last time, they tell me to text them instead in a few days when the part is supposed to arrive. I text, zero response whatsoever. I suspect it’s because this part is under warranty so they won’t make any money off doing this work, but it’s a safety issue for me which I’ve mentioned to them. Not impressed, going to look elsewhere for my service needs.

Placed an order for 2022 Bronco in November of 2021. Was a day one reservation holder but decided to push to model year 2022. Matt L was great with his communication and kept me informed along the way. I’d buy another car from Matthew

They were short staffed like everyone else is. Ryan Townsley in Service was great! He was very busy but kept it together and was very helpful. That guy deserves a raise!! Jose

Shady dealership! Went to trade in a car and supposedly my sunroof wasn’t opening. It worked on the way there! When I pushed them on that they said they would just fix it themself and not take it off the trade value, even though 10 minutes later it was a big deal and “very expensive” to fix. We wanted to get a loan under the business since we already have another vehicle under our business we figured there would be no problem but we were denied. We had already left when they let us know it was denied and the sales guy immediately stopped responding to me… didn’t tell him we couldn’t get a car under our selves personally? Just started with my business instead. Well sure enough my sunroof worked perfectly fine, and we got a loan through VW in McKinney for a brand new Atlas! Don’t waste your time. They are shady.

Went to have my car serviced last weekend, and Jeremy went above and beyond to make sure that I was properly taken care of. My scheduled appointment was for 10:30 and they accommodated me to bring my car in early so I could make my son's birthday party. Thank you

This was the best experience that I have ever had at a car dealership! I highly recommend them.

They did a great job finding us a truck in our budget . The process was very smooth . I highly recommend people use them next time they are ready to purchase a vehicle. They will go above and beyond .

The had the car for 4 days and did not move, or address any of my concerns

Rigo was very helpful, took time to go over the car features and everything. The test drive was very easy and there was no pushing for sales.

Friendly staff. That’s all I can say

Like always, very courteous and taken care of any issues that needs attention

If I could give this dealership zero stars I would. STAY AWAY FROM THIS SCAM DEALERSHIP. We are repeat customers, and just recently went in to buy our third vehicle from this dealership. We found a 2017 Ram 2500 in PRISTINE condition, not a single dent or scratch. While we went in to sign paperwork, the salesman took the truck back to detail/fuel it and damaged the truck on the front passenger side. After signing papers (close to closing) we went to transfer everything from our old truck into the new truck and the salesman strategically parked the truck where the damage wasn’t noticeable. We pulled out at closing and one of the salesmen instantly shut the gate behind us. We didn’t notice the damage until we got home late that night (we live over 100 miles away). Bought truck on Saturday August 6th, dealership was closed on Sunday August 7th so we couldn’t call them about damage until Monday morning August 9th. Sales manager stated the dealership takes pictures of every vehicle when they put it on the lot and when it’s sold. He admitted the damage happened at the dealership after comparing the pictures that were taken when they received it to when it was purchased. Told us to bring it in and they would repair all damages they caused to truck. Husband had to take off of work the next day August 9th to drive over 100 miles back to the dealership and drop off truck. They said truck would be ready in 1 week which would have been the 16th. They claimed the truck was ready after a week and half later.. August 19th. Husband couldn’t take off of work again so we went Sunday the 21st to look and make sure they fixed all of the damage. They in fact did not. The truck we went in to purchase in PRISTINE condition now had terrible paint overspray, a bent hood, the Cummins badge was falling halfway off, scratched bumper that is bent up towards the quarter panel and fender flare. Monday morning the salesmen and manager claimed they fixed all damage and they’re not doing any other repairs to it. Truck was not in same condition it was in when we signed papers. Husband told salesman this was unacceptable. Salesman stated truck was in better condition then it was when we purchased it. Overspray, a bent and scratched bumper, bent hood, and half peeled off badge is definitely not in better condition than a truck that was in mint condition. Salesmen then stated they could put a new badge on truck and adjust the hood/bumper. Dealership has truck for another week August 19th-26th. Husband had to take off of work again and we went to look at truck once again on the 27th. Salesman reminded us to bring in some documents we needed to finalize the loan with the bank. When we arrived the only thing that was repaired on it was the badge. What happened to fixing the rest of the damage you stated you would repair? They once again claimed everything that was damaged Has now been repaired and they aren’t doing anything else to the truck. Husband handed salesman the keys to our loaner and thanked him for their business and let him know we aren’t buying this truck because it’s not in the same condition it was in when we signed papers. Salesmen went inside to get sales manager. Manager Cody came out to see what was going on. Husband told Cody the truck wasn’t fixed right and showed him remaining damage. Manager was stern and said there was no more damage. Then pretty much tried to blame all of the damage on us. Manager Cody then LIED and stated the loan has been finalized and the truck was our’s. Then threatened that if we leave without the truck that they would impound it and we would be fully responsible. Reminder that there were still documents needed to finalize the loan so they were trying to scare us into taking delivery of the damaged truck. We left without the truck. Today August 29th husband called the bank that our loan was supposed to through and told them what was going on. Bank stated the dealership did not provide them with all necessary documents so they returned the contract to the dealership on Friday August 26th. The deal was never finalized. They have made everything extremely inconvenient and stressful. Extremely disappointed because we have always been loyal customers but they will never get our business again. **EDIT TO ADD: The dealership already sold the truck that we traded in so now my husband is without a vehicle**

Just excellent service

Ford needs to either separate dealerships of entry level and premium cars or need some strong education to dealerships, as the service you get after purchasing Ford cars with Price equivalent of Merc/Volvo/BMW is not at all at same level. The service is equivalent to cars with price equivalent to entry level cars. Especially now that Ford releases unstable vehicle which needs to be taken to dealership every couple months for software errors, it needs to define better customer service plans. Dealerships seems to be clueless (even after couple weeks wait to even diagnose the vehicle) about fixing software errors. In this service particularly, I had recall on my vehicle, which was not completed after 3 days of software update and somehow it just vanished from my car when I complained in next week. very unreliable. I am almost decided to sell my Ford car and most probably this is going to be my last Ford car.

I worked with Rigo, Alex and Max and had an awesome experience. They all worked hard to make sure I could drive off in the vehicle I wanted (a 2020 VW Atlas Cross Sport) They were so patient and not pushy… I will gladly recommend the team at AutoNation Ford Frisco to any of my friends and family.

This review about service department. Please be aware, this is the most unorganized, and poor run service department in DFW. After holding my vehicle for 17 days, nothing was done. Call them every day, stay on hold from 20–40 minutes waiting update from my service advisor Lori, left several messages to manager of service department Nick Nicolson. Who never return my calls.. I have to pick up my vehicle without any repairs or estimate when it will be done. when I pick up my vehicle, and talk to a few people inside of the dealership, all of them said they have a problem with service department. They know they have issue, unfortunately nobody cares to fix anything.

Ryan in the service dept. is really good and very accommodating. You may have to wait to see someone as they are extremely busy but there is a reason why, they're good at what they do.

Best experience!! Everyone was so helpful and went above and beyond.

This review about service department. Please be aware, this is the most unorganized, and poor run service department in DFW. After holding my vehicle for 17 days, nothing was done. Call them every day, stay on hold from 20–40 minutes waiting update from my service advisor Lori, left several messages to manager of service department Nick Nicolson. Who never return my calls.. I have to pick up my vehicle without any repairs or estimate when it will be done. when I pick up my vehicle, and talk to a few people inside of the dealership, all of them said they have a problem with service department. They know they have issue, unfortunately nobody cares to fix anything.

Oil and filter service under prepaid contract Car still under warranty 34000 miles. Once you give them your car—- good luck on communicating with them- if you miss their initial call. Called 5 times- immediately Putin hold after over 15 minutes each time, I hung up… So I call the dealership receptionist/ operator She tried and was immediately put on hold 3 times. I left a message with the General Manager And mysteriously I had a call in a short period of time I assume they did the work—- I was just happy to get my car back by the end of the day - didn’t even consider all of their upscale recommendations

They went above and beyond to help us buy a truck . Thanks for all y’all did.

Very friendly staff...The repair was to replace a bad alternator. This took 3 weeks to accomplish. The job should only have taken a couple of hours. The service advisor informed me that it's not a staffing issue (he said they are fully staffed) but an issue "caused" by Ford customers (as-in, so many people are bringing their cars in that they're delayed even while staffed at 100%. Ford (and other dealerships) - you need to do better.

I took my truck in for a 20K check-up. Ryan was my advisor and the service was outstanding. He listened to all of my concerns added what additional items needed to be addressed and had my truck out in 2 days. A great experience and excellent service!

We went to AutoNation Ford Frisco trying to find a car. Jeannie was absolutely amazing!! We found the perfect car for our daughters and it was hassle-free!! She was so helpful and made the process so easy! Thomas Keith was also super helpful in answering any and all questions we had about the new car. Highly recommend!

Great team overall! Service, Sales, Parts, etc.

Once problem diagnosed, it is pretty fast getting the car fixed. Service adviser sent update frequently. Just waiting time is too long. I had to wait two weeks even before someone can take a look at my car.

Since we bought our vehicle from Auto Nation Frisco we have had nothing but horrible customer service and frustration with the service department. 1st off, when you drive up you have to go inside no one has ever come out to greet me like our other 2 dealerships do. Then when you walk in no one even looks up to acknowledge you. Good luck getting any ETA on when your vehicle will be ready or having them follow up while you’re waiting. Until our last appointment where as typical the service department quickly wanted to give us reasons why they couldn’t honor our warranty package but instead of telling us what they couldn’t provide Travis (service advisor) actually took the time to find out where our ongoing problems were coming from, talked to the manager and fixed the problem! Thank you Travis for going above and beyond and providing exceptional customer service! From now on, we will request Travis! He deserves recognition and Auto Nation should give him a raise since he’s the only person we have ever encountered there that actually does make sure the customer is satisfied! I want to end by saying the 5 star rating is Travis’ customer service only. I never write reviews but every experience before him has been frustration.

Ana was great to work with. She was so kind as I started test driving to finally making a decision. I forgot to grab my garage opener in my trade in. She when and kept it for me until I could pick it up.

Had routine maintenance done on my King Ranch F150. Everything was done to my satisfaction.

Seems like things are getting back to normal post covid. This time I had a manager great me. I had my service advisor help me out with a slight discount since I was a little shocked with my oil change price. No doubt things are going up. Wait was still long. So be patient.

I had bought so many cars in past but my recent buying experience at Automation Ford Frisco by far been one of my best experience I worked with Jon Roberts he was so patient and showed me so many different options and walked me through process end up I trade two cars and I got my dream truck and my wife got the the explorer,Finance was very smooth process , Thanks for great experience

Please read.. an AutoNation don't tell me to call you when I already have contact you numerous times this goes all the way back to June 2022 I took my car in for the recall there were three of them they decided to only fix the easiest one because my vehicle would not move My vehicle sat up there for 3 months and nothing happened they were blaming people for not being there no more blah blah blah I contacted the general manager same thing nobody wants to take accountability for nothing this was regarding mechanic work on my transmission control module I reached out to them told them I want to give you guys the benefit of the doubt before I leave a bad review and nothing happened so therefore I'm going to leave a bad review because they obviously don't care.

Wonderful customer service. Scott Alter, Jr. is amazing sales manager and he explain every thing about the car and packages

Great experience, quick details on pricing, Scott and Quinten were not pushy and provided all information I needed to complete the purchase.

While the service technicians do good work in the vehicle including major repairs & service, customer service by front end service advisors in general have still scope for improvement. Battery had acid leak and no advice provided for replacement. Got it done elsewhere later.

Where to start… going for an oil change , fine. But, if needing anything else done, think again. I dropped my car off at 7 am for brake work and was told at would take 4-5 hours …. Came back at 12:30 and they had not even started on my car. When I made the appointment was told it would cost $500 but when dropped it off was told, oh that’s just labor….its another $200 on top of that… These guys are gauging like nobody’s business…. And apparently your time means nothing to them… severely disappointed…

Great Service and Great Servive Advisor.

The whole experience of ordering my Mustang Mache GT was easy & very professional! Working with Scott & Ra was a fantastic experience. They both made it easy & fun! Thxs AutoNation Ford Frisco Love my car!

AutoNation Ford future clients need to understand that the warranty work on their cars is going to take forever, so buyers beware. I scheduled two appointments for warranty work and recalls items and was told it would take 8 to 10 days just to be diagnosed then maybe one or two weeks for the repairs. We are talking about recall items, a driver side seat heater and a rear backup camera. The service department was professional and polite but there wasn't anything they could do about the situation. I was also told that once a service ticket is written up the vehicle has to stay at the dealership until they can make the diagnosis for liability reasons. That meant 2 to 4 weeks without a vehicle. I also read through many reviews after the fact and the default response from them is ......"you can call the GM to visit and they give you the main number which is their automated phone system. Too funny or should I say sad. Ironically the response from the owner just below runs you back through the switchboard and then you get the run around again. You aren't going to get a live person to discuss the matter with. It's like calling AT&T and going through the automated system. Good luck with that.

I am satisfied we with their service At all

1. Took 5hrs for oil change tire rotation and coolant flush. At most that's an hour, hour half top. 2. They had me on hold twice for over 15 mins no answer. 3. They refused to let me speak to a manager. 4 finally get a Mgr and he states I'll have to call you back in 15-20 mins after I tell him I'm irate wtf”. Pick up my car like at 5, halfway home, engine overheats warning alert sounds. Had to have it towed back to the dealership. Spent another hour, they tell me there was an air bubble that was causing the problem. I didn't get a sorry or we'll take care of the costs, nothing. Two of the last three times there nothing but problems and nobody seems to care anymore, we got your money so we're done. Come back and see us again we might do better next time or we may not.

On this occasion the service member I dealt with was excellent, knowledgeable and went above and beyond what was expected to make sure my experience was a great one. This has not been the case in the past and I’m glad to see a big improvement in the professionalism of this service center.

Great experience, smooth transaction and professional. Jason Kopp and Scott Alter did a great job.

This place charged my wife $130.00 for an oil change on my car. This is the 2nd negitive experience I had with the service department, and there will not be a 3rd. Called to check the price and no one in service department can tell me the price of an oil change (4th attempt at a call because the normal schedulers don't have prices). This should be a red flag to anyone. I looked them up on the BBB website and unsurprisingly they are not accredited. I have a feeling I am not alone in being overcharged. Be careful doing business here. Just FYI, called multiple other Ford dealerships and exact same oil change averages 65.00 dollars. You tell me if 130.00 is reasonable. Where is my owner feedback?

This dealership did not complete the work they promised and our service advisor did not respond to any of our several calls and text messages.

Super friendly, knowledgeable and quick! Couldn’t ask for better!

Jeannie has always been super easy to work with. When I’m in the market for a new car, she’s always going to be my first choice to help me. ⭐️⭐️⭐️⭐️⭐️

Great place that is professionally run. Jeannie Conlon is top notch and I would buy from her worry free! This is not a paid review!

Rasul was our sales guy and was so helpful. I love that this dealership isn’t pushy. I felt like I got a great deal for my new car and a great deal on my trade. This is definitely a dealership I would work with again.

Would travel 1000 miles to do business with Jeannie Conlon. She's one of a kind.

My driver side door window went out on Monday afternoon, so I took my car by the dealership to have them look at it. They got my car in and replaced the motor in a little over an hour - with no appointment. Very good service experience that definitely exceeded my expectations.

Jeannie is phenomenal!! I highly recommend that you ask for her if you want the deal of a lifetime...

Received a call from Jeanie the GM, we discussed the continued challenges with the service department, hope it will lead to improvements soon. I was just appreciative to actually receive a call back or follow-up. Thank you Jeanie.

My wife and I had an amazing experience while shopping for her new car thanks to Jeff Vazquez.

I brought my Ford Ranger in for service on an AC warranty repair issue. I made an appointment over a week in advance. When I arrived for the appointment, the service advisor went over the basics for operating the AC. We sat in the truck and the AC was clearly not working properly but he was adamant in trying to convince me that it was okay. When I said that I wanted it checked anyway he said it would be three weeks before they could look at it despite the fact that I had made an appointment already. This dealership clearly does not want to do warranty service work. I took the truck to another dealership and in a few days they found two defective actuators and a programming issue. Now my AC is absolutely 100% better. I would suggest that people take their business somewhere other than AutoNation Ford Frisco.

Jeannie is my all time favorite person. She always comes through with my new car needs!!! Thank you girl!!!

Jeannie Conlon is a great person to buy a car from. Goes above and beyond to be courteous and helpful. When we get ready to buy another truck it will definitely be from Jeannie.

Love the staff! Quick and very knowledgeable

Jeff Vazquez was amazing! I was scared to go through this purchase alone but he made it feel easier than I thought. His customer service was excellent and he helped me get the car I wanted.

We came to AutoNation Frisco to buy a new car and ended up buying two! The service is excellent, we LOVED working with Anna Dobrolyubova, she was very professional and worked hard to make sure we are pleased. We also worked with Rahim Thanawaia on the financial side, who did all he could to make it happen and get us a good deal! Was a pleasure buying from them and will definitely go back again in the future.

Jeannie is absolutely the best. She makes the dreaded car buying experience pleasant and easy! I told her a few options I wanted and what I wanted my monthly payment to be and she made it happen, no questions asked. I would absolutely buy all future cars from her!

Jeannie Conlon always goes the extra mile when we're looking for a new vehicle. She makes the process easy and we can always depend on her to find us the best deal.

I had my car towed to AutoNation Frisco. Once there, was told it would be 6-8 days before a technician would be assigned to my car. No way to go elsewhere. The serpentine belt was replaced 6-7 days later in about 2-3 hours from the time I was notified of the diagnosis. After only 35,000 miles; no mechanical malfunction. They couldn’t explain it other than it shredded. This belt usually doesn’t break until 60,000 - 100,000 miles. Not a lot of time was spent to help me understand or investigate. People were nice but my concern over the belt’s lifespan was not important as well as the $400 bill that wasn’t covered by the extended warranty. As a note, when I bought the car as well as when I had this service done, I was asked about a car wash and accepted. Neither time was the car washed and cleaned.

I can't tell you loud enough or often enough how great my experience was!!! Jeannie Conlon is great and she definitely knows the meaning of exceptional customer service! If you are in the market for a new car - go see Jeannie and her staff.

best dealer i have purchased a car from , good respectful staff specially jeffrey vasquez what a amazing guy , real respectful and good at his job he make shore everything went well whit my purchase, will definitely tell all my peers and friend about autonation best dealer and texas but what makes it that best its they staff specially jeffrey vasquez real good sale man🙏🏽

Always great service. Scott has been excellent with communication throughout my bronco purchase. Everyone here is friendly and professional. I highly recommend autonation ford Frisco for all your car needs!

We highly recommend this dealership! We have bought several vehicles from Jeannie Rinehart-Conlon over the years. She is the best in the industry, easy to work with, and always appreciate all the hard work she puts in to get us the best deal!

HIGHLY recommend this dealer! Jeannie the GM is so nice and amazing to work with. She makes you feel like you’re family and truly cares.

I wanted the Management team at Autonation ford in Frisco to know about the customer care we received when I went in a couple of months ago and purchased a 2015 F150 XLT for my son before sending him off to Arkansas for college. This was my 1st experience dealing with Jeff Vasquez, I have to say he went above and beyond any of the typical car buying expectations I previously had. Not only did Jeff follow up with me during the entire process. He continues to keep us informed of any deals or promotions they are running also he called to wish me Happy Birthday a week ago. Another reason I felt I had to reach out to management, is because of Jeff Vasquez I will be able to send my Friends and family and know they will receive A list status when visiting your dealership. Thank you very much Jeff, we will be in around November to purchase another new truck. John Odom

great customer service

We had a great experience at AutoNation Ford Frisco! We were on the hunt to a new vehicle. Jeannie Conlon helped us out in our search and talked us through all of our options and was patient while she helped assist with finding us an affordable option. Due to circumstances beyond their control we ended up not purchasing but will 100% be back in the future once we decided to buy again. The staff is all great!

Payton Ramos is A+

Payton Ramos is the best I have ever dealt with at Auto Nation. I have bought 3 cars from him.

I am completely satisfied with Jeff Vazquez he was very friendly, and helpful,great service,very professional,Excellent communication high recommended.Thank You 🤗

I’ve done business with the team at AutoNation Ford Frisco many times. Jeannie Conlon and Jason Kopp are awesome!!! Highly recommend!!!

What can I say Jeannie is and will always be amazing. Always listening to your needs and helping you along the way. Trust 100%.

Jennie is the best 5 stars to her ! Would only deal with her.

My experience was great till I got to the financing office. Let me say they are no different than any other dealership in this regard. So, this complaint could be duplicated for Ford dealers, for Sewell Cadillac (both personal experiences), or any other major dealers. When I got to the finance office they shoved a document at me telling all the benefits I am getting because I am dealing with Autonation. It was the usual gap insurance, tire policies, extended warranties, etc., etc., all adding up to $10,000...that's right $10K. But it was presented like these are benefits until he said, "And it's all included in this payment" which happened to be $200 a month more than I knew it should be. The whole process felt manipulative and bordering on dishonesty. I am pretty sharp when it comes to numbers so I caught it, but I wonder how many never question it and just sign on the line?

I cannot recommend Payton Ramos at Auto nation ford frisco enough. He’s very helpful and honest. Great to work with.

Jeannie helped me get the car I wanted. She was very helpful and patient. She’s truly a miracle worker!!

Payton Ramos was amazing.

Would drive 1000 miles to do business with Jeannie Conlon. One of a kind

Ford Frisco and Jeannie did an excellent job helping my son buy his first car. Highly recommended.

The team here is great! I have been coming here for years and have zero complaints. They always greet me kindly and get me taken care of. Whether is buying/leasing or service it’s always the best experience I’ve had at a dealership.

I have leased and purchased cars with Payton Ramos and have recommended people to him. My family has purchased cars from him and even reached out to him for help with my daughters cars for repairs! I’d give him more than 5 stars if I could!

Please read folks So I just relocated to Frisco. My 2019 f350 needed service, found this place was the closest dealership to my new residence. I must say that the customer service was terrible. I made an appointment, got there in the morning, no one said anything to me, every employee that passed me never even acknowledged that i was there. I had to ask the process and for any direction as far as dropping off my vehicle. After paying $2900+ for my service, the vehicle wasn't washed (as promised by the serviceman). As I inquired, he nonchalantly said "just bring it back another time". After promising myself that I would never return, I fell back on my personal promise and returned to get an oil change. I got there in the morning on 8/9/22 and the same thing happened. I pulled up, waited outside my truck and like my first experience, no one even acknowledged that I was there. One employee passed by, looked at me, kept walking. I said "good morning" and he mumbled some reply. As a multiple business owner, I have learned that great customer service goes a long way. Owners of businesses must pressure their staff to know that their first order of business is to serve the community respectfully. This time I will make good on my promise and never return to this establishment. I would recommend Planet Ford Dallas to all that I know, moving forward.

Great dealership. They were honest with their pricing and did not tack on any dealer mark up or accessories to make more money from me. The after sales care has been great so far as well.

Great services and professional staff. I went there without appointment in early morning. They accept to do the maintenance for my vehicle and provide me free shuttle to my home until it's done and also provide me another ride to come back and pickup my car. I changed oil and filter, Tire rotation, made the state inspection and one manufacture recall. They also gave me free wash for my car. The prices are reasonable except for Tire rotation which costs me $40 and I think that's too much for such service.

Ryan in the service department was the best!

Excellent staff explanations of what needed to be done. Including our original purchase and servicing, never a problem. We always get a clear idea of service requirements.

I inquired about a jeep grand Cherokee on a Sunday and Ethan emailed me back even though they were closed , we set up an appointment on Tuesday and I drove home with my jeep . Everyone was very nice and helpful .

I bought my new Ford Eco Sport a few months ago because it is the most reliable car. Thomas Anderson is an amazing person to work with! Thank you Tom for helping me find my new car! My family & friends thank you as well. 👏 Your Awesome! ☺️💖👍😁

Great experience

Great service AutoNation Ford Frisco. Best price for new car. Thanks for Anna.

Not like your usual car dealership, this is second time one of my daughters has purchased from Autonation and will continue to when looking and recommend to others. Customer service at its finest.

The car is amazing. I love it. The dealership was able to detail it. Ceramic coat it. Along with filling the tank. I’m very pleased with my vehicle. I have been receiving so many compliments on it. So I wanted to take a moment to leave a review.

We worked with Quinten Cannata and he was great!

Scheduled to get my 2016 Ford Focus worked on. I showed up 15 minutes before my appointment time and was taken in right away. This dealership was nothing but top of the line! The gentleman on the phone was great with assisting me describe the issue with my vehicle rattling noise. As soon as I pulled up, I was greeted with a warm welcome. Everyone there is friendly, and happy and I will continue to bring my car to this dealer for all of my vehicle maintenance issues.

Second time one of my daughters purchased from Autonation and we will come back and recommend. Great customer service

Great staff. On time as promised.

Overall great service provided by the team at Autonation Ford Frisco. I called with 5 minutes notice to test drive a Ram 1500 that was on their used lot. By the time I arrived, Dante had the truck out front and ready to go. Appreciate the ongoing support and guidance from Dante and Hamid from Sales who coordinated the installation of the spray in bed liner with Corey in their accessories department. I'll be honest, I'm normally uneasy with dealer finance managers with the expectation of seeing surprise charges leading to uncomfortable discussions. The costs were however clearly outlined and transparent - no upcharges, no mandatory charges other than the sticker price, tax, title and license - big thanks to Kyle for taking the time and walking me through the great finance options that he coordinated for me.

Ryan was very helpful and attentive

Tom help me find a vehicle for my 16 year old son , my experience was so seamless & stress free. I decided to call Tom on my business needs , he found me 3 Ford F150's right away . My buying experience on all 4 occasions were the same & consistent ; hassle free ... Thank you Tom for my great experience both for my family and my business .

Kind staff, polite and fair.

I have bought my fair share of cars and this is by far the worst experience ever. From the sales process to the after math. Just so bad. The paper plated we got where for another vechile, after we bought it we couldn't pick it up for a week because they were detailing. When we did get it had not even looked like it was detailed. Then to top it off months into having it. The air compressor went out. They told us that they can diagnose it but it would be ten days aand no rental until warranty approves. and no one there is helpful AT ALL. Never again.

The service team are great and are very transparent with communication. Sean and Kyle imparticurley are awesome to deal with. Even if you leave a message they always get back with you in a timely manner. 💯

Entire experience from walking in the door, to working with sales and finance, just about as easy as it gets. I believe this is the 7th car we have purchase here, there is a reason for that and it's not just location.

Horrible horrible service. If you ever go to Autonation Ford in Frisco, turn around and go home. Jeremy is absolutely worthless when it comes to taking care of customers. My 2019 Raptor is making a horrible rattling noise from the muffler, like it has golf balls inside. They kept the truck for 10 business days and claimed they heard nothing. All you have to do is start the engine and people stare, it’s that loud. When I asked for the truck back to take somewhere else they could have cared less. On top of the horrible service, they then tried to sell me on an alignment. Really? Get a clue. Also, no loner cars. Never again Autonation.

Recently got car servicing done at this location and I had a good experience. Even though the online schedule didn't show up any next day appointments I was able to book one via phone call. They also provide free shuttle service for pick up and drops which was really helpful. I will definitely go back to this place for next service too.

Although the deal fell through, the team at AutoNation made every attempt to make everything right for us. Thank you Alex and to your team for being so customer service oriented.

Extremely poor customer service after purchasing the car. I should say no customer service after buying the car. They didn’t do any of the necessary paperwork to register the car and would not return urgent phone calls or emails. This has been a nightmare.

Jeremy checked my car in & explained the anticipation procedure to fix my problem. He was very professional & kind & I appreciated his assistance very much.

Awesome experience!!! They picked me up, provided zero pressure and made the experience easy.

Made an appointment for two recalls on my ford bronco. The email said call for the appointment to ensure the parts are available which I did. Made the appointment and arrange for a ride home as I was told they would the vehicle for an unknown amount of time. Got there at my appointment time. I couldn’t get anyone to acknowledge I was even standing in the service department. One guy finally said try those people over there and points to the other service counter. I walk over and the female was not Interested in helping me. Asked who my appointment was with and I told her. She said he is downstairs checking on cars. So I just had to wait. No one could check me in. There were three service reps without customers and not on the phone but I had to wait. Once my rep came up I was told they could only do half the recall because they didn’t have the parts. I said but isn’t that why I called before was to ensure you had the parts? Not a good experience.

long delay to get into service

Was supposed to have my car ready by 2:00 PM, and at 4:00 PM I had to call and find out that my car had not even been looked at yet. Not only that, they lied and said I brought it in at 12:00 PM, when I actually brought it in at 9:30 AM. After being on the phone for half an hour, I was told my car would then be ready within the hour. After 2 additional hours had gone by, without a phone call btw, I was then told that it would be the next day before my car was ready. About an hour after that, I then get a phone call saying my car was ready. When I get there, I was supposed to have my car washed, that did not happen. I was supposed to have my tires rotated and my oil changed, but the oil change sticker was not updated and I doubt that it actually happened and that my tires were rotated. I normally don't have a lot of issues here, but this was about as bad as it gets. At three different times in the day I was told my car would be ready at a certain time and then that did not happen. The communication was poor throughout the whole process and at the end of the day, I still did not get all the services requested that I originally came in for. Just a brutal experience.

I was given an incorrect service appointment date, but when I showed up at the dealership, they were able to work into the schedule, completed the work quickly and even took care of a Recall notice and washed car! Great Service. Thanks Fabian and Crew!

Bought my new Ford XLT From Jerome Collins AutoNation in Frisco great service from him Jess the best the truck is amazing. There are so many features it’s insane. I love it. This is the 60th Ford I’ve owned and 10th truck. Big fan

Ryan, a service underwriter went well above and beyond his required duties to get us back on the road. Everyone in the service department was friendly and helpful. I highly recommend AutoNation Ford to everyone.

Very appreciative of this place! I brought my vehicle in for service due to a low tire issue. I did not have an appointment but they were very quick to get it in the shop to see what the cause was. They worked with me to find the best resolution and get me out of there as quickly as possible!

I bought a brand new Ford F-150 power boost. It broke down after barley reaching 1000 miles. My family and I were stranded in over 100 degree weather because our brand new truck was so poorly built. We had to get it towed to Auto Nation Ford and the service has been horrible. Not only have they refused to give any type of loaner vehicle, they also won’t even start to look at it for weeks. They acted as though we were an inconvenience and told me that they had tons of jobs and to basically get in line. Keep in mind I just bought a brand new F150 that made it to only one thousand miles before completely breaking down. When I try and call to check on my truck I am always placed on hold and have waited an hour before finally giving up multiple times. I’ve emailed the service manager more than once and even asked for the general Manager contact info. They never even bother responding. You can’t reach them by phone, they don’t call you, and you can’t reach by email. I guess the only way to find anything out is to go there and wait in a long line in person. I’m sure I’ll be told they have not even looked at it yet. Based on our horrible experience with Auto Nation I would not recommend them to anyone. We have purchased multiple Ford vehicles and this is making us question if we will ever buy a Ford again. Hoping that someone from Auto Nation reads this and finally tries to help us.

This is where I service my current vehicle and we've been so pleased with them, I did not hesitate to purchase my next vehicle from them. Sales person was friendly, courteous and prompt. Did not feel pushed in any direction and loved not having to deal with mysterious mark-ups or "dealer adjustments". I recommend and will purchase from them again.

Awesome experience buying our 2022 Ford Expedition max! John Roberts provided awesome customer service with no pressure whatsoever. Will be definitely buying from them again in the future!

Awesome Buying experience as I did not have to spend needless hours at the dealership being passed from one person to another.My sales rep Kacey worked quickly to find me the truck I was looking for.I made a deal on it and went thru the finacing part with no hassles and it all worked out to my satisfaction.I highly recommend this dealership to anyone looking to purchase a new or used vehicle as I got a genuine feeling of the entire dealership wanting to make my buying experience something special...

This is the single worst Ford service department I have ever dealt with! Normally I do not leave negative feedback but this place was horrible, TWICE in a row. I made an appointment to get my pickup in to get worked on, even took it in a day early. It was there for over a month and they did not even look at it! I was even texting with the service advisor during the time it was there. When I showed up to get it and they looked at me like I had three heads and even asked why it was there. They did not have records of what the problem was. No wonder they never looked at it, obviously it never even got checked in. I told them what I thought of their service and that I would never be back. He asked if I wanted the manager to call me, I said if he chooses to that's fine but I had no expectation. If this was my business I would have resolved the problem immediately, but not them. A few days later I get a call from the new "director" Nick Nicholson who apologized and asked me if I would please bring it back in and that he would make sure himself that it was taken care of this time. He went on to explain that the dealership had a lot of problems and that's why he was brought in and he had so much experience and would have the place turned around in no time. I appreciated his call and explanation, so I agreed to give them one more chance. He even provided me his personal cell phone number so I could communicate directly with him. So again, I schedule an appointment with him, even texted him when the truck was dropped off. Fast forward another MONTH and I am headed back and texted him what day I would be there to pick it up. I show up and once again it had not been touched. The service advisor was supposed to have the service manager and the director call me. I texted the director Nick what had happened and it was yet again a total failure. To this day I have not received a call nor text from Nick who I was texting or from the service manager. While I was in there another gentleman was in there extremely mad because the same exact thing had happened to him. This place not only does not provide good service, they apparently don't even provide service to many! I would avoid this place as they do not care about you or your vehicle.

The General Manager Jeannie caught a fraudulent/forged check that was written from one of our commercial accounts. It didn't smell right to her so she looked us up on the web and called me. In Delaware. ON A BUSY SATURDAY. Thank you for saving us from a huge mess!

UPDATE: I'm confused by this dealership. When I left a less than stellar review after a disappointing experience when I bought my car I was called, emailed and texted until I updated the review. Now I need to speak with a service advisor and they can't seem to return a phone call. One would think that a company who seems to want positive reviews that they would provide some level of customer service.

From the start to finish of buying my new vehicle I did not have one problem, I’m very happy and satisfied with my overall experience with Auto Nation Frisco

In terms of purchasing cars, I have nothing but praise for Frisco Ford auto nation. We bought two cars from them and enjoyed great service. Over the years, I had several recall notices serviced by this dealership, and this is where the frustration began. This is probably not so much the dealerships fault, but Ford motor company corporate. I don’t know. The result was that I had to completely wasted appointments for an airbag recall because they contacted me to make an appointment and I went up there to get the airbag and then they told me they didn’t have it in stock. I became very frustrated and marched out swearing I would never go back. But a year later I got another safety recall notice, and I gave them one more shot, and this time it went swimmingly. So there’s my feedback. overall, I still like them. I just got very frustrated with a system that seemed to have a breakdown in communication between service department and the parts department regarding recall service.

Jeremy is a Rock Star!! After reviewing the items my vehicle needed, I obviously had a lot of questions. Jeremy’s expertise not only answered my doubts but put my mind at ease that I was making the right decision. And he was right. My Edge is running fabulously!!

Scott is the best sales man very helpful person

Great dealership. Donte Hogan help us with everything needed to help us get our brand new Mustang Mach E!

Recently was told I had a oil leak, so I brought it in to Autonation to look at. I made an appointment and dropped my car off for about a day and a half just for them to look at it. They told me I had a front cover leak and a turbo oil leak. (They also told me I needed an oil change, but funny enough I got one the week before, so that makes sense right?) They quoted me about 3K to get it fixed. 😅 took it to a different auto shop that I trust and they told me I only had a small turbo leak and they could do it for $300. This dealership made me stress for 2 days of how I’m going to come up with 3K for an oil leak, to come and find out I only had a small leak and costs weren’t suppose to be that high. They’re milking $ out of customers to make their quote for the day. Never will come here again because I don’t trust this dealership. Go somewhere else and save your time, money and less stress.

Sold my Lincoln MKX .Dell was very compassionate and professional. They gave me the best deal compared to Car Max and other nearby dealers.

The service was done faster than expected! Customer service could be friendlier. I felt a bit like I was an inconvenience to the service desk staff. Thank you.

Sorry, I don't leave reviews often, but AutoNation Ford Frisco needs to drastically improve the services department. 1st problem was with scheduling, only date available was 2 weeks out, I tried calling to check if that was accurate, but good luck calling AutoNation services department, after a few tries I got a hold of someone, but that didn't help, and I booked two weeks out and showed up on time. When I arrived, my assigned services advisor wasn't available, so I had to wait on a line inside the store for someone else to help. What's the point of making an appointment, and planning your life to be there on time, if you just treat customers as if they are walking in for services. The worst part: I brought my 2021 Ford Expedition for a recall about a potential under hood fire, I was told to wait 2 hours so the technician could inspect the parts to validate if my vehicle needed to have the parts replaced. After 1h30m the services advisor came to tell me they would have to keep the vehicle 3 days to run the tests, I thought that was odd and pushed back, but they insisted on it, so I said all right, you can keep it, but I'll need a loaner/rental because I need a car to work. Answer from the advisor, validated by the services manager was that they didn't give anyone loaners or rentals, and that Ford, who is paying for the recall doesn't offer rentals to cover the loss of use of the car when it is being tested for the recall. That Ford would only pay for a rental, if the car would stay at the dealership for the repairs. Needless to say how frustrated I was, so the services manager gave me Ford's phone number and told me to complain to them. Ok, I left AutoNation, called Ford and it took me just a few minutes to speak with a knowledgeable representative, that told me the test should only take an hour or so, and if for some reason the car needed to be kept that they would pay for the rental. The Ford rep tried to call AutoNation with no luck, and offered to send me to another dealership. End of story, I went to another dealership the NEXT day (not 2 weeks out), it took them less than 2 hours to inspect the car, and sent me home.

The communication prior to coming in to the dealership was very good. I ordered a Maverick back in November of '21 and it was long delayed in delivery. Periodically, salesman Matthew Licka would email me with status updates. When the truck arrived, he called and when I came to the dealership, he was very friendly and easy to deal with. The price was what was discussed back in November '21. Zane Beadle from the finance team was also easy to deal with and effectively presented the finance and dealer warranty options.

Autonation ford frisco is top notch when it comes to customer service. We went to multiple dealerships with horrible service… not listening to what we wanted, lied about having cars, etc. However, John Roberts, went over and above to help us with our needs and wants. The GSM helped us get our interest rate where we wanted it. Everyone was so friendly. Definitely will be back to buy our next car from them, too. Driving away happy in our brand new vehicle!

If you want to keep your sanity do not trust autonation for your purchase, I'm a confirmed costumer of a F250 Ford 2021 and the service provided by Ford is the worst that I have ever experience. I bought my truck with a Roll and Lock electrical cover that stopped working after some months I took my truck to the dealership were they first stated that the cover doesn't have warranty well I had to do the research and it shows how ever roll and lock product has 3 years warranty and they are saying that is just 1 year of warranty with Ford. The service is the worst basically they don't care about your car or truck, today my car has 1 month with the dealership and it didn't even was a engine or mechanic problem. SYAY AWAY FROM AUTONATION SAVE YOU A REALLY BAD TIME IF YOU WANT TO CONFIRM THAT THE PURCHASE WAS DONE I CAN SHARE DOCUMENTATION

As always ford is very professional and courteous.

Everyone there always provide great customer service. It was my first working with Ryan and he was very thorough!!

Did a great job on my car, quick service and was kept up to date the entire time.

The guys at Autonation are awesome. The whole service team is amazing. Special kudos to Jeremy Canfield for being the most awesome Service Managers. I would strongly recommend the dealership for all your Ford vehicle needs.

Took my Ford 150 in for a oil change and was a great experience. Auto nation took care of me like they always do. Thanks so much Jena was amazing. Thought my appointment was yesterday and actually I made the appointment on the wrong week and he got me in. Was so thankful because I was leaving for vacation this Thursday. He definitely saved me yesterday. Thanks so much!!!

Experience was Cool I knew what I wanted so that made it a lot easier Matthew was very knowledgeable and customer oriented.

Terrible customer service After the sale. We purchased a pre owned vehicle few months ago and the removed the broken arm rest to either replace or fix. Each time I call her tossed between departments, no one takes ownership. Really should not be that hard to tell me whether it’s ready or if they’re just refusing to fix it. If I can’t trust them with a simple arm rest, then I can’t trust them to service the vehicle.

Sean at Auto Nation Ford in Frisco did an outstanding job with communicating with me throughout the day, as to when my car would be ready. Therefore, I was able to plan my day accordingly. It’s refreshing to communicate in person instead of with a computer. Thank you Ford Frisco!

Out of town AutoNation customer needing quick car check and oil change before 1700 mile drive home. Excellent service and attention.

after sale service is really bad . I bought preowned vehicle a month ago, From the day one i realize had minor issue which is really bothering me .I brought the car 3 times with nobody even looked at it. First time she said we will be closed in couple hours bring the car at different time appointment is not necessary . Second time after long waiting said you have to make an appointment , the next available appointment is 2 weeks later and he asked what is the problem and entered it in the system. On the appointment day said you have to come again at anytime , if we have a technician available will look at your car. It might need 5 to 7 days to fix. And we cant give you another car while your car in service. If you really care about your customers , let the manager call my call phone himself .dont post his phone number and ask me to call i did my job do yours

They have excellent service. Drop off may car for regular change oil and for repair. I didnt wait long for service to finish. The staff there are helpful.

sales rep Scott was excellent

Excellent service. Great communication. Very cooperative. Recommend them highly.

Always is great experience service, take your time they gonna do great job

Absolutely great experience with dealership. Anna Dobrolyubova was the salesperson and she was terrific before and after the sale. There was a chip in the paint on the hood of my new pickup that I did not notice until I arrived home after piking up the truck. They are repainting the hood and provided a free loan truck. Great service!

Service Advisor Jeremy is a Rock Star. He took the time to listen to questions and concerns and offered his expertise, which helped make the right decision.

Ryan and other service members are very professional and went above and beyond my expectations.

I did my shopping online and John Bradford was awesome. Did most of our communication thru text and email, even responding on his day off. I found the car that I wanted and they expedited paperwork to my cosigner who lived in another town. Made car buying stress free. Was in and out in 30 minutes. Absolutely love my Ford Edge

Ryan was very helpful, car was ready within the time frame they estimated. Thank you!

1. Fabian, my Service Advisor, would never call me back when I called him to check status on car. I text and emailed. Very little feed back. I finally had to take a 1/2 off of work to go stand in front of him to make him call my warranty people. Amazing how things work out standing in front of your Service Avisor. 2. The Free Inspection of your car is a joke! The person who Inspected my car must of been asleep or didn’t it even do it. The person who did my inspection put on my inspection sheet headlights working by checking the “Green Box” for ok. Meaning the both worked. NOT! When I brought in my car the front driver side lamp was already out. Missed that one, I even asked Faban about getting it replace. He told me it would cost $375.00. Never got to me about it. Now I have to go to another dealership to get fixed. Unless Autonation wants to fix the wrong on them. I’ll be happy to pay for bulb and they pick up labor. 3. Dang my car was dirty when I got it back! No courtesy wash. Wow! 4. Read some reviews. It appears I am not the only one that had issues with Fabian not communicating with them. 5. When you check out they make you rate there service. Fabian told me anything less than a 5 Stars is a fail. Well Fabian YOU FAILED and so did Autonation Service Dept!

I went in to get a state inspection and had to get back to work pretty quick. Fabian made sure I was in and out in 20 minutes! Really appreciate the quick service and great customer experience.

Great service

My Lincoln MKX was totaled and I was looking for an identical replacement. AutoNation was the only local dealer that had one that was even close. Rigo helped us locate one almost identical to the totaled vehicle. The only downside was that when we went to look at it, the service department had lost the keys so we couldn't get inside or take a test drive. And they weren't able to get it to us before we left for a scheduled vacation, hence the 4 star rating. Overall a mostly positive experience.

Since owning a 2021 f250 purchased on the year, it has been an absolute nightmare getting my vehicle serviced, (serviced for faulty parts/transmission, under a year if purchase) and at all three dealerships I have tried, so it seems it is a general trend to provide terrible service and carelessness. I make an appointment, drop off my vehicle, and then checking in two -three weeks, after not receiving any kind of update, I find that my vehicle hasn't even been touched yet, this is after waiting on the line ALWAYS 20 MINITES OR MORE. Two of the three times, my driver side window was damage while in service. The second time it happened, even after I showed proof with pictures, (because I anticipated it would happen again after the first time they denied it) they still took no responsibility and made me pay for the damage they caused while in repair for faulty transmission. Currently my vehicle is in service for a faulty tail bed cover and has been in there for 3 weeks now, once again hasn't been touched yet and they are trying to deny warranty coverage. Ford is a terrible choice to invest your money in, in my opinion, based on my experience, hopefully this saves someone else who is looking to invest 75,000 dollars plus in this company from experiencing the same. I expect to have a good product and service for that product at this price. Ford needs to address this asap, no wonder your stock is only $12.00.

My truck was due for an oil change, just before I was going out of town on vacation. After checking availability on the website, and seeing that appointments were 3 weeks out, I decided to stop by the dealership on my way home. Oscar (I believe) told me that he could take my truck in immediately, and it would be ready by 5:20pm (almost an hour). I gladly handed him my keys and waited. 5:20pm rolls around, and I see my truck sitting out front. I walked up to the counter, and then I was signing off on the service and handed my keys. And Jeannie Conlon is one of the best in the business. My family and I have purchased multiple vehicles through her in our 10 years of being introduced to her. I can't see myself dealing with anyone else.

Good honest service. Completed on time, as expected by friendly, knowledge staff.

Update - Initially this was a 4 star, but I now have to spend $650 fixing a vehicle I purchased here less than two weeks ago. From what I know given their mechanical inspections, I'm sure Autonation Ford knew abiut this and sold it to me anyways. I guess this was my first and last time coming to this dealership. Also, to whoever replies to these comments, don't give customers the dealer's phone number for us to call and basically be told no. This has completly turned this experience around. I honestly wish I would've never purchased this vehicle with this dealership. **Previous note - Sales process was rather seamless. Thom (salesman) and Cody (sales manager) were super to talk to. They were very professional and knowlegeable. I would say, this is a 4 star (maybe 3) rating for two reasons: 1. This dealer doesn't negotiate peices...huh? 2. They assured me the vehicle I purchased had nothing wrong with it and their mechanics had fixed anything and everything they coudl've fine. Well, it needs new struts, which is now costing me several hundred out of pocket given that they did not want to fix them or pay for half of it even though I took it for an inspection to another reputable mechanic and I was shown how bad the struts were. Now, given this it would be more like 3 stars. I would say just make sure you inspect the vehicles properly before buying from this dealer.

Had a battery replacement under warranty in 2019. Again had battery problems so got it changed july 2022. But then found out after payment that the battery had 36/100 warranty. When asked the service associate, i was told if the battery is replaced under factory warranty, that battery is only covered for 12 months. Complete Bullshit…!!! Not going back here again till i get my refund… But only if someone could give me a number with a human .

Very professional personal,

Service did a god job of setting time expectation and keeping me appraised of any potential hiccups that could arise. That’s all I could ask for

I had a great experience with Matthew Licka and the AutoNation Ford Frisco team. I ordered my truck and during the manufacturing process Matthew was great at keeping me updated. When it came time to completing the paperwork, the process was smooth and not stressful at all. I will definitely be coming back to Matthew and the AutoNation Ford Frisco team for our next vehicle.

From the moment I purchased my vehicle, they have gone out of their way to make sure my vehicle was in working order and that my customer experience was the best humanly possible. I will purchase my next vehicle from AutoNation Frisco

Bought vehicle Saturday and salesman was awesome. I was there an hour past close to wrap it all up. A service was obviously closed and unable to address a couple issues so “just bring it back”. In the meantime check engine light comes on and vehicle goes into limp mode. They scheduled an appointment for me with car I’ll toys to address a wiring issue but when I get there the shop knows nothing about it. They were gracious enough to still take care of me. The vehicle has keyless entry that requires a master code to reset or change. When I get to service and explain this to Jeremy he tells me $95. Instead of explaining the process and how to correct it he is short and arrogant with his replies. Spoke with service manager and he tells me this process takes and hour to hook up and get code. I’ve had this done before and it was 10-15 minutes top. There was also a after market horn that was partially disconnected that needs to be connected but only Cody knows where that's at if it's even available After 5 days with the vehicle it’s not running properly and has check engine lights, 3rd party service schedule isn’t handled properly, I can’t get a key code, and the paperwork they sent me had no record of the lien holder so I couldn’t set up my insurance properly. If you’re wondering why they have a rating under 3 stars just read some reviews. There is no service after the sale

Bad experience with auto service department

Very helpful, most done on phone. Easy to work with and didn’t waste my time. Dante and Rahim were very helpful.will buy again from them.

I had a great experience with Matthew Licka and the AutoNation Ford Frisco team. I ordered my truck and during the manufacturing process Matthew was great at keeping me updated. When it came time to completing the paperwork, the process was smooth and not stressful at all. I will definitely be coming back to Matthew and the AutoNation Ford Frisco team for our next vehicle.

The service department doesn’t understand or seem to care about providing good service. I left my vehicle for 8 days for an oil change and repair of my malfunctioning running boards. I explained that I needed the vehicle to go on an out of town trip, after the 8 days. I was assured the oil change would be done at a minimum. After spending an entire day trying to get someone to call me about the status of my vehicle, I drove 20 minutes to discover that it had not been touched for 8 days. I took my vehicle to Bob Tomes Ford the next morning and got the oil changed. I have been told twice that someone would call me about my issue. Still waiting after 3 to 4 weeks! I will buy my next vehicle at another dealership and will tell everyone I know to stay away from Auto Nation Ford.

Service and the friendly staff

The service department won’t answer the phone or return calls. After being on hold for 40 minutes I finally spoke to a service representative about the flat we came in for 3 weeks ago, they kept the wheel @ tire so we’re driving without a spare. They continually gave us excuses about fixing our issue despite us having purchased the wheel & tire warranty just 3 weeks ago when we picked up our new Bronco. Yes, the flat occurred in week 1 of ownership. You’d think they would take care of us especially with it being so new.

We had Tommy for sales and Kyle in finance and it was a fantastic experience. Great customer service, in/out pretty quick, no haggle

good service good attention

The staff here do not care about what it means to do things the right way. I should have ram when I saw the other reviews. They will sell vehicles out from under you and just shrug their shoulders and say oopsies. Run away far far away. Another reason not to buy a Ford.

The staff are friendly and helpful. The waiting area has plenty to keep you occupied with. The oil change was included in my contract and was confirmed and they did let me know I needed a tire. If there were anything that I would say needs improving, my appointment was at 8 am on a weekday morning and I was one of the first people there yet it took them till 9:45 am to return the car and I went on my way. It was a long time for an oil change.

They were awesome every step of the way.Hamid and Dakota Cooper we're great! Hamid closed the deal, while Dakota took care of any other issues that I had! Given the situation that I am in, they took great care of me and I was able to drive away with the vehicle I wanted/needed.

It was nice and went quite fast I punched my car with them a few days ago both the sales man and that helped were pleasant and worked hard in getting me the best deals I drove off with my new mini Cooper convertible super hot 🔥 I am 100 percent satisfied I highly recommend Auto Nation 🚘 Lisa Marie Rivera

I purchased a 2022 F250 in June. The entire transaction was smooth as silk. The truck was ordered ordered in March and was produced ahead of schedule. The rep I was dealing with through the entire transaction was Scott. He was very easy to work with on all fronts. I would definitely buy another vehicle from him.

If you must buy a vehicle. Go else where. If you don’t care and still want what ever they have for sale. Make sure you don’t work with Keith or Cody. And if you do and you end up still having issues and have to speak with someone it seems that Jeannie is the one that gets stuff done-ish. Now for the play by play We where online and found a blue jeep that was in stock. We called the dealership and spoke to a Keith. He stated yes he had it and would have it ready to go. We showed up and test drove the vehicle and had our vehicle appraised by Cody who is the “pre-owned sales director”. We had agreed on price but because it was late on Saturday and the banks had closed that they would hold the blue jeep for us to return on Monday to finalize the sale. We had processed everything with our bank and sent over the contract etc to the dealership Monday morning and had everything ready for me to bring the check and sign the docs at the dealership to buy the Jeep. I called Keith and he informed me he was at lunch and would call me in 15 minutes when he gets back from lunch. An hour had passed and I called him back again as I hadn’t received a call from him. When he answered the phone he informed me they had sold the jeep to someone else. I know I was surprised and angry. How can they do this legally? How can they do this and not feel bad? So I drove up there after work to speak to the manager (I know. Big Karen move.) I waited for close to 40 minutes before a lady coming out and greeted me. This is when Jeannie the number 2 in charge started helping me. She assured me that they had already filled her in and she would work something out for us to help the situation. I’m thinking to myself “alright let’s see how this goes. Let’s see what they can do to make this right.” We finally land on another Jeep that was on the lot albeit more expensive (I know bait and switch, idk). She did she would hook us up on the price and trade in value. I’m was happy she was able to help there a little bit. After that we did a BVA to ensure they didn’t sell the vehicle over night like they did on the blue one. We finally take possession of the new jeep the next day as the banks where closed when we where at the dealership. So far we love the jeep and would highly recommend getting one. The wrangler is an amazing machine and driving with the top off and doors off is a blast! I can see why FORD tried to mimic it with the bronco. Too bad they are having motor issues after about 10k miles. ¯\_(ツ)_/¯ But wait. There’s more… Having only driven the jeep during the day we noticed a couple of days later the passenger headlight was out. No worries. Let’s reach out to the dealership and see if this is something they can fix for us. Ya know cause we just bought the vehicle and it should have been “reconditioned” and went thru a “state inspection” prior to being marked for sale. So I texted Jeannie about this issue. I didn’t respond back right away so she had Keith text me to try and get this fixed. (yes I know the guy who dropped the ball the first time now here we go for round 2) Keith instructs me to have my wife bring the jeep up there and they would have to “lyft” her home. Just to change a headlight bulb. (Crazy right) so I send the wife after talking with him prepared to leave the jeep to get the bulb put in. Only after the wife drives up to the dealership and spoke with Keith and a service advisor, they said “we don’t have Jeep parts” (it’s a head light boys and girls.) the service advisor told my wife that they only have ford techs here and ford parts. They couldn’t help us with the light bulb. So my wife left the 1st time. When she called me to let me know of the situation I’d had enough. I texted Jeannie again to which I expressed my opinion on Keith being rather incompetent to say the least and to have them fix the light. She said she would get the bulb and was waiting on the service advisor. Little while goes by and she texts me she had the bulb. Great! We can finally get this all out behind us and move on. Wife shows up to get the bulb (2nd trip today) and guess what. Wrong bulb. After I texted both Keith and Jeannie the light was not a halogen and that the light was indeed and LED bulb they decided to ignore my help and you guessed. Got a halogen. (Halogen bulbs are old yellow style and led are the newer whiter style bulbs). My wife left the dealership again. Jeannie sent me a text saying they sent them the wrong bulb and they would get the right bulb. You’d think they would have taken my word for it but what do I know lol. The wife shows up for the 3rd time and waited roughly an hour to have the light bulb replaced. Yup… the FORD techs where able to finally find and replace something that should have been done before selling the vehicle. Needless to say I will go out of my way to never return to the dealership ever again. If anyone from corporate wants to reach out to me about my experience please do.

If you must buy a vehicle. Go else where. If you don’t care and still want what ever they have for sale. Make sure you don’t work with Keith or Cody. And if you do and you end up still having issues and have to speak with someone it seems that Jeannie is the one that gets stuff done-ish.

I am currently having the worst dealership service experience with Autonation Ford Frisco I have had with any dealership in more than 20 years of buying new cars and taking them to dealerships for service. My 2017 F-150 Platinum has been in their shop 3 times so far in 2022 for a combined total of over 1 month for the same transmission problems. My family was stuck and had to be towed on Mother's Day, and had to turn around and limp home with a malfunctioning transmission on a second family trip right after picking up the truck from Autonation Ford the last time. On this third time, our truck has been in the shop 2 weeks and counting. The service department does not answer the phone or return messages. I call them daily and have to call multiple times to get out of recording loops. I called Autonation Corporate Headquarters 1 week ago and received improved responsiveness from a service representative for a day, and since then he promises to call and does not. Today, someone answered and said the representative (Kyle) would be right with me. I waited on hold over 20 minutes and no one ever picked up, I went to the dealership to speak with service manager and was told to sit in the waiting area. The Service Manager never came out, and I had to leave. Two weeks in, I have no personal contact, no information about whether or when my truck will be repaired, and am reaching out to Corporate again. Do not buy a vehicle from Autonation Ford or take your car or truck to them for service.

Tim at Auto Nation Ford in Frisco was great from the time we got there til the end of my car vehicle. The entire team at Auto Nation Ford was awesome they made buying a car easy.

I don’t normally do these if I have something negative to say but I can not this time. My car is 22 months old and have been in your shop 4 times for the same thing. Each time it’s we could not find anything wrong, so this time when it was towed in the tech and I both went out to see it together and he agreed well there is something wrong “car won’t start”. 10 days later you could not find the problem. And the crazy part and the reason for this feedback. The last two times no paperwork was provided this time I demanded paperwork as proof it was in your shop. I brought this one from your location and have had 3 fords in the past. This will be the last Ford for all the issues and the poor service. I am just sad and disappointed, I feel like you guys are just pushing me down the road until the warranty is done. Disappointed doesn’t come close.

Good service given the current pressures , due to overarching supply chain challenges.

I had a horrible experience. My service rep Travis did not communicate well. I had to initiate communication throughout the time my car was in the shop, also the estimated cost was not accurately disclosed to me until I went to pick up my car. The service rep Alex explained to me the difference of the charge compared to what i was quoted. He helped me through his manager reduce the final price, but everything up until then was a bad experience.

yOUR EXELENT cUSTOMER sERVICE

Last week I left 3 separate voicemails, with 3 separate service advisors, and not a single person returned my call. It seems they just don't care so I'll take my Bronco elsewhere for service.

The sales team is excellent. I’ve purchased quite a few vehicles from them over the last 10 years. The service department is an absolute train wreck. This year alone I’ve brought my vehicles In three occasions. They have no ability to forecast when they are going to look at your vehicle regardless of when your appointment was. This results in your vehicle sitting for days in their parking lot with them not working on it, huge inconvenience for the customer.

This place is terrible. They do not have good customer service. You better hope nothing goes wrong with your car. I have an issue and I was told that I needed to bring my car and drop it off for three days just to have it looked at. There are no loaners available. And you better hope that you’re not 1 mile over your warranty if you need something to be repaired. They will not stand behind their product. I will never buy another Ford.

They met and exceeded expectations during this current market crisis. With inventory low they found what I needed at the price I requested, no price gouging, very fair.

Jerome knocked it out of the park! He made our 2nd auto nation purchase just as great as the last!

First experience with this autonation and it was very positive

They took care of all the hard work, and worked really hard to get me the vehicle I wanted and a deal I could afford. Great service!

We had the perfect sales guy “Norm Heinz” who helped us make an quick and easy transition to getting my daughters new Bronco car!!! He prepped our new car and had it ready and waiting when we got their!! We highly recommend them to help with your purchase!!!

Will never use services here again!!! Have bought all our Fords here and have had multiple issues without permanent resolution/fix. Took our Edge in for air conditioner issues 4/1/22. They had it for over a week and still had not looked at it for cause!! They did not say anything about a week wait just to "look" at it when we made the appointment or at drop off. Called and picked up a week later because of excessive delay. Took it to a local automotive repair shop and got it back the next day with the issue resolved at a minimal cost. Never received a call from AutoNation the whole time they had the SUV unless we called. Unacceptable and in prior experience with our Escape, overpriced.

Everyone from sales, management, to finance was wonderful. I shopped MANY dealerships before I decided this was the right one and I am so glad I did business with them. They went out of their way to make sure I was happy and comfortable through the whole process and just the happiness of all the employees I encountered was infectious. Thank you all so very much!

From the minute I reached out to the dealership everything was easy-going. There was never a point where I felt pressured to do anything I did not want to do. We all know that feeling when you go to any kind of car dealership. You walk in and it seems like everybody’s trying to sell you something! Both Jeannie and Angel, were amazing! Both were so helpful and they made sure we got into it what were we’re looking for. From start to finish even after the finish AutoNation Ford in Frisco has been amazing!! Very pleased with them, and the next time I need a car I’ll definitely come back!

I recently had a recall issue addressed. I was greeted promptly on the service drive by my service advisor, Kyle. I asked about a shuttle service while the work was being performed and learned they now use Lyft to get their customers back home or to the office, if needed. I was able to spend a productive day doing what I needed to be doing and they sent another Lyft driver to take me back to the dealership that afternoon. Kyle was friendly and helpful and offered to answer my questions about the repair work that had been performed. There was no upselling involved! Win/Win in my book! Thanks, Kyle!

Love the fact that the sales people were straight forward with their knowledge of the info for the trucks they recommended. Also they called back right away when i found a truck i liked on the internet and asked about it. If wasnt for that i probably would of gotten a truck somewhere that i wouldnt of liked.

I’d received online trade-in offers from both Carvana and Autonation Lewisville, and I called AutoNation Frisco and the NRH location to see if they’d match those offers. NRH agreed, but Frisco said no, which was their right. The next day, however, as I was preparing to drive to NRH, I started receiving calls, texts, and emails from Frisco asking me to come in, still unable to guarantee that they’d match but finally, after hours of back and forth texts, saying they’d consider it. I got there, we agreed on the trade (after another few hours of games), and I purchased the vehicle I’d come for. I’d told them when I arrived that afternoon that I’d need my trailer hitch off my original car, which they indicated wouldn’t be a problem, but after waiting there the whole evening to complete my purchase (the salesman never told financing that I was waiting in the lobby) I was told I’d need to come back Monday afternoon (because the salesman hadn’t communicated to the service department that the hitch needed to be removed). I texted my salesperson Monday about the hitch, a missing owner’s manual, and some cracks I’d discovered in the windshield, and though before I purchased I’d received non-stop communication from multiple employees, now that the sale was complete I couldn’t even get a response from any of them. The gentleman that I’d been texting beforehand later argued with me that the windshield cracks were not there when I left, insinuating that I’d somehow cracked the windshield myself (in three different places) during my 12 minute drive home. It took me involving a manager to finally get a resolution, and later that week I was eventually able to get my hitch and an emailed PDF of the owner’s manual (because a $40 manual on a $32K car purchase is just unrealistic to expect). The manager did confirm that the cracks had already been there and showed me where the stars had been previously filled to prevent spreading, but no apology for the salesman essentially calling me a liar. I’m still waiting to hear back about a repair for broken fog lights that should’ve been received a week ago, but after this repair I don’t think I’ll do business at this location in the future.

I’d received online trade-in offers from both Carvana and Autonation Lewisville, and I called AutoNation Frisco and the NRH location to see if they’d match those offers. NRH agreed, but Frisco said no, which was their right. The next day, however, as I was preparing to drive to NRH, I started receiving calls, texts, and emails from Frisco asking me to come in, still unable to guarantee that they’d match but finally, after hours of back and forth texts, saying they’d consider it. I got there, we agreed on the trade (after another few hours of games, and I purchased the vehicle I’d come for. I’d told them when I arrived that afternoon that I’d need my trailer hitch off my car, which they indicated wouldn’t be a problem, but after waiting there the whole evening to complete my purchase (because the salesman never told financing that I was waiting in the lobby) I was told I’d need to come back Monday afternoon (because the salesman hadn’t communicated to the service department that the hitch needed to be removed). I texted my salesperson Monday about the hitch, a missing owner’s manual, and some cracks I’d discovered in the windshield, and though before I purchased I’d received non-stop communication from multiple employees, now that the sale was complete I couldn’t even get a response from any of them. The gentleman that I’d been texting beforehand later argued with me that the windshield cracks were not there when I left, insinuating that I’d somehow cracked the windshield myself (in three different places) during my 12 minute drive home. It took me involving a manager to finally get a resolution, and later that week I was finally able to get my hitch and an emailed PDF of the owner’s manual (because a $40 manual on a $32K car purchase is just unrealistic to expect). The manager did confirm that the cracks had already been there and showed me where the stars had been previously filled to prevent spreading, but no apology for the salesman essentially calling me a liar. I’m still waiting to hear back about a repair for broken fog lights that should’ve been received a week ago, but after this repair I don’t think I’ll do business at this location in the future.

Bought a used car and drove home in my trade in because they sold me a car that wasn’t ready. I waited 4-5 days before even calling for an update and had to call 5 days In a row to never get calls back and transferred and disconnected and run around to then get stood up for delivery twice! Then the car had streaky wipers and pulls to the right and brake pedal goes to the floor. Waited 4 days for a key fob. After a week got a service appt. Waited 5 hrs for them to tell me they had to keep it to order a brake part. So I was given a car that was not prepared correctly. Not happy with this car buying experience. Now I’m in a loaner they gave me waiting for repairs that should of been done before it was sold.

I’d received online trade-in offers from both Carvana and Autonation Lewisville, and I called AutoNation Frisco and the NRH location to see if they’d match those offers. NRH agreed, but Frisco said no, which was their right. The next day, however, as I was preparing to drive to NRH, I started receiving calls, texts, and emails from Frisco asking me to come in, still unable to guarantee that they’d match but finally, after hours of back and forth texts, saying they’d consider it. I got there, we agreed on the trade (after another few hours of games, and I purchased the vehicle I’d come for. I’d told them when I arrived that afternoon that I’d need my trailer hitch off my car, which they indicated wouldn’t be a problem, but after waiting there the whole evening to complete my purchase (because the salesman never told financing that I was waiting in the lobby) I was told I’d need to come back Monday afternoon (because the salesman hadn’t communicated to the service department that the hitch needed to be removed). I texted my salesperson Monday about the hitch, a missing owner’s manual, and some cracks I’d discovered in the windshield, and though before I purchased I’d received non-stop communication from multiple employees, now that the sale was complete I couldn’t even get a response from any of them. The gentleman that I’d been texting beforehand later argued with me that the windshield cracks were not there when I left, insinuating that I’d somehow cracked the windshield myself (in three different places) during my 12 minute drive home. It took me involving a manager to finally get a resolution, and later that week I was finally able to get my hitch and an emailed PDF of the owner’s manual (because a $40 manual on a $32K car purchase is just unrealistic to expect). The manager did confirm that the cracks had already been there and showed me where the stars had been previously filled to prevent spreading, but no apology for the salesman essentially calling me a liar. I’m still waiting to hear back about a repair for broken fog lights that should’ve been received a week ago, but after this repair I don’t think I’ll do business at this location in the future.

PLEASE PLEASE PLEASE read all the other bad reviews about the service at this place. DO NOT MAKE SAME MISTAKE AS I DID. I took my 2015 Ford F150 in for an oil leak and fuel pump to be replaced. Let me start off by saying this was the 4th oil pan they have replaced. The customer service rep at the counter proceeded to tell me that was normal.? I had an appointment on Fri we show up for appointment and one of service reps told us the diagnostic tech was not on site and asked us if we could bring back on Monday...so unfortunately we did. I finally got my estimate Wed evening at 540 pm after I had to call them several times to see status of vehicle. Needless to say they didn't even perform the work until Sat and then charged me several extra hours of labor at 170 an hour. 2800 dollars and 6 days later I pick the vehicle up with the same oil leak. Dropped vehicle back off today and who knows when it will be ready. Please take the time to read the reviews because it's hard to find a good one about there service. I will NEVER take my vehicle back to this crooked place. Also read the response if you leave a bad review they all say can you contact our GM. Well in my opinion the GM needs to be contacting us. As a consumer remember you have a choice and please do not make the same choice as I did.

Tommy was Awesome!! He didn't get all in our business to find how much we were approved for and our top price. Tommy just showed us the cars we wanted to see. Because of his approach we chose to buy. If you want a non pushy Sales person go see Tommy!! No phony adds ons here like a dealership in Prosper. They tell you a price they honor it at AutoNation Ford Frisco!!

Ford was professional, quick and easy to work with. They answered all my questions and completed the work thoroughly! I will be back!

Ordered a new Ford Maverick back in November, picked up last weekend. Great buying experience and my salesman was very helpful throughout the process. Would recommend

I called and gave my Vin number and my mileage to double check I was qualified for the recall, I was so I made an appointment and brought my car in and was told it would take a week for the repair to take place. I was paying per day for a rental because the dealership refused to provide me with one and after a week I get a phone call telling me that they checked my speedometer and now I am no longer qualified for the recall it has not been done and they waste it an entire week of my time. 100 men in the same building my car and it took them a week to confirm that the mileage was correct? A joke of an establishment. And Jeremy was so unprofessional he and asked how my day going and said well lets see after this call you owe me $1900 for a new clutch…. This service center is a joke. They do not communicate among staff AT ALL. I called multiple times to confirm i was not being charged a dime and then i get a call for almost $2000!!!!!!!

I’ve bought my last 3 cars from Autonation Ford Frisco and currently have a Bronco in order. Jason and his team do an excellent job from start to finish. I drive all the way from Fort Worth to purchase my vehicles here because the process is so smooth and I’ve never wondered “if I got a good deal”. Highly recommend visiting if you want the best car buying experience.

I was looking for a corvette and so was my dad we found 2 at Auto-nation frisco set an appointment up to come on a Thursday drove an 1hr and half and get there just for them to tell me that I could only finance with them I was already approved through my bank I needed to fill a buyers order out and send it to my banker and he would wire the money over they would not let us fill one out fast forward to Friday morning they sold the car after telling us we couldn’t fill out a buyers order Cody the sales manger was very unprofessional while talking he was arguing with me and smirking I don’t recommend buying a car from here but if you do end up make sure to use Quentin as your salesman he was honest and professional through out the whole deal

AutoNation Ford Frisco Service Dept for your vehicle Brandon will take care of your needs 👍🏾👍🏾👍🏾!

**READ THIS**I’m giving five stars, because I understand the importance of these kinds of things.. and I don’t want to hurt your business.. BUT to walk around a dealership, with such a prime location, and not even be greeted by ONE person, let alone the service advisor I’ve been dealing with for 59 days while my vehicle has been there.. is unacceptable.. I don’t want to complain, I want to HELP! Let’s bring this place back to life, you’re sitting on a gold mine in desperate need of a shining.. I can be found on linkedin. 12.5 years #1 in customer service across multiple dealers. Let’s get it, I’m here for you!

Personas muy capacitadas para cualquier pregunta y muy amables

No hassle, timely service. Had tire replaced under warranty. Thanks for a job well done.

Ordered a Bronco on first day available back in 2020 and vehicle finally delivered to AutoNation Ford. Because of the delay and as a thank you for hanging in there with our order, Ford Corp sent many discounts and incentives on accessories to customers that the dealerships were to review with us and install. What should have been a fun and satisfying experience buying the bronco turned into a terribly unrewarding event. AutoNation Ford was more interested selling financing, had already included in the buyer order over $4500 worth of dealer add-ons (which I had removed) and never even mentioned the Ford accessories incentives. They wanted me in and out as quickly as possible. If I purchase a Ford again, will definitely be figuring out some other way to have vehicle delivered and purchased other than thru AutoNation Ford Frisco.

I LOVE my new Explorer!! Darrell Williams was the best salesman we’ve ever had!! We recommend anyone wanting a new vehicle asking for him! Ford has always been my favorite make of vehicle and my black Explorer is beautiful!! Her name is Malificent! 😍

Would strongly recommend working with AJ and Matt. 5 stars. Loving my new Ford Maverick

I think it’s pretty messed up Ra told me I could come see a car that wasn’t even at the dealership. I drive my 76 y old mother a little over an hour there only for Moe to tell me it wasn’t there. He drove us to the location but didn’t have keys to even open the doors. He told me it would be ready middle of the week. I had to go out of town on Friday and was returning Saturday and y’all sent a email on Saturday saying it was ready did I want to come see it. On my way home Saturday I checked your website and it showed still available at around 6:00pm. I headed that way and got there about 7:30pm to be told it was sold at 2:30pm. Pretty disappointed in Autonation Ford as I seen what customer service is to you.

The service I received recently through Travis Dolye, the Assistant Director of Service Department of AutoNation Ford Frisco is an exemplary customer-centered model for auto dealerships. It began with the malfunction of the sunglass compartment of my 2017 Ford Fusion Energi, it couldn't close and kept falling down. To repair would cost me close to $600. Since I bought an extended warranty premium plan, I thought the repair would be covered. I called Ford Protect where I bought the premium plan regarding the coverage, and was told that based on the part number it wouldn't be covered. But, my extended warranty contract does not say the coverage is based on a part number. To make the long story short, without satisfaction I went back to AutoNation service department for more understanding. Luckily enough, Mr. Travis Dolye patiently read through my premium plan contract and explained to me that the sunglass compartment belongs to the category of Trim, thus it wouldn't be covered. And, he suggested me to contact the Ford Company, because their customer service department may offer some sort of financial compensation to its loyal customers. With the tips, I contacted Ford Company and was able to get $475 compensation for the repair. I appreciate Mr. Travis Dolye's professionalism and work ethics which was much needed nowadays.

Excellent Service. Finished a major transmission repair 5 days head of schedule.

I waited 3 weeks between scheduling service and my service appointment. That was fine as I anticipated you were busy and this was the time required for you to work through your backlog of work. When I brought my car in, I explained the problems I was having with my car. I was asked if you could have the car a little while and again I wasn't surprised as I figured you'd need a day or so to diagnose the problem. When I called the next day for status I was advised it would take 12-13 DAYS to diagnose the issue. I was shocked and angry the lead time had not be explained to me at the time I dropped off the car. Plus, why did it take three weeks for my car to be seen if you then needed another three weeks just to diagnose a problem? Needless to say, I picked the car up the next day with no work being completed (I don't have the luxury of being without a car for three weeks). I've had four vehicles serviced at Autonation over the past six years and I won't be coming back. To management...frankly you have no business accepting new appointments if you can't get to a vehicle for 2-3 weeks once its in your shop. You obviously have more business than you can handle so the loss of my business won't impact your company. A little bit of candor at the time of scheduling, or certainly at the time of drop off, would go a long way with your customers.

The service advisor tried to rip me off for $804. During a routine oil change, I received a call saying my car needed 2 new tires and an alignment—cost $804. Upon my inspection the advisor changed his assessment and admitted the tires did not need replaced—WHAT A FRAUD! There were many lies and misrepresentations during this service visit. I will be finding another Ford dealership.

The service advisor tried to rip me off for $804. During a routine oil change, I received a call saying my car needed 2 new tires and an alignment—cost $804. Upon my inspection the advisor changed his assessment and admitted the tires did not need replaced—WHAT A FRAUD! There were many lies and misrepresentations during this service visit. I will be finding another Ford dealership.

Cody, Jeannie, Alex, Max and Hamid did great.  My first trip in was a disaster due to an unprofessional salesman but after buying 3 trucks in the last 9 years from this dealership I decided to give them a chance to redeem themselves and they did.  My expectations were exceeded.  AutoNation Ford Frisco will always get a shot at my business when I'm looking for a Ford.

Cody, Jeannie, Alex, Max and Hamid did great.  My first trip in was a disaster due to an unprofessional salesman but after buying 3 trucks in the last 9 years from this dealership I decided to give them a chance to redeem themselves and they did.  My expectations were exceeded.  AutoNation Ford Frisco will always get a shot at my business when I'm looking for a Ford.

excellent service. Friendly staff and professional attitude

I bought my car here, brand new, a year ago and everything was great. Now, the check engine light is on and the AC doesn’t cool. I called the dealership and was told I couldn’t even see a service advisor for 3 weeks! I have travel plans made for Thanksgiving. The car doesn’t even have 6,700 miles on it yet. I didn’t pay for a new car that doesn’t work as expected. I am super disappointed with this dealership.

I’ve dealt with allot of dealerships in terms of service, this one is by far the most scammy, lying, thieves. Told me I had to replace my alternator, turbo, engine, and battery when I threw a rod. I knew something didn’t feel right about that so I had them keep the old alternator and turbo for me. Took these parts to a mechanic shop and had them tested and they work PERFECT. On top of all of that, at the VERY end they charged me $299.99 EXTRA on top of the quote for the turbo. This “extra price” maxed out the loan I had to pull. They just wanted to keep the turbo… horrible service the only thing that was good is they keep you updated on the status. At the end of the day I found 2 cracks on my windshield that wasn’t there when I dropped it off and scratches on my vehicle. Also both of my turn signals were just completely unplugged when I got the vehicle back. Also this isn’t a big deal at all but something I might add, I spend 9500$ getting my vehicle repaired probably $1500+ didn’t even need it. Yet I got my car back dirty as hell. I mean if someone is going to spend nearly 10k on repairs at least wash it or clean the inside after ur technicians have been in it..

Had a not so pleasant Service Dept. visit in Sept. but Mgr Brandon King has since apologized on their behalf and has made it right with my confidence in the dept.

Very professional and complete in their inspection! Service Advisor Jeremy Canfield did an excellent job.

This was the worst service I’ve ever been provided. My advisor was Rick. I dropped my car off on a 11/13/21 and finally was told what the issue was on 11/29. I was told numerous of times that he would follow up with me and give me a status update. NOT ONE TIME DID HE CALL AND FOLLOW UP WITH ME. I had to call each time and when I would finally get in contact with him he would say I’m still working on it. If you set an expectation with a customer you should follow up with the customer and not have them call you every other day to follow up. I’m sure he wouldn’t like that type of customer service. I will NEVER bring my car back here for anything or purchase another Ford. His professionalism was unacceptable and is a reflection of your company. Train your service advisors better and provide better customer service. I would Not recommend this dealership to anyone. POOR SERVICE!!!!

Absolutely unsatisfied with their customer service. I am waiting on Travis in the service department to return my phone call before extending details.

I had a terrible experience. Despite making an appointment which specified all I needed done for my car, I was told by a very indifferent employee that none of that work could be completed that day because "the guy who does it isn't here today." Despite a sign on the door that said masks were required, about 1 in 15 employees were masked. The country music while I waited for absolutely no work to get done on my car for two hours was so loud I could barely think. I will never go back. I was treated like a dumb woman who deserved zero respect by a kid half my age. That's it. That's my review.

Service Department It took a year and a half to finally get a recall part for my Ford Edge. This involved no communication with the dealership, I had to initiate the follow ups etc. When you leave messages there is no call backs either! When I finally was promised the recall part to be installed Saturday/October 16th I requested an oil change and tire rotation. The service assistant mgr gave me a price for both what I paid was over $25 more than what he quoted me…. I will never come back to this location again along with other family members that have also has bad experiences with this service department….

We just bought a 2021 Expedition last night (10/14/21). I shopped online and reached out to them via email. They never hounded me for my phone number or blew up my email. They were all very professional and courteous. We were able to get the numbers where they needed to be for my budget all online. I arranged my own financing and went with all my stuff in order. Once we got to the finance office they were actually able to get us a better APR. I dealt with Hamid, Max and Jeannie and they were all great!

They've had my wife's car since Aug 3rd for a recall service. We have been told the part is on backorder. I get it, times are crazy in this day and age, so we've been patient. But, it's now been 2 months. I called today, left a message... no call. Several hours later, I called again. This time I did speak to someone who again, (like previous conversations) couldn't give me a time frame. I explained that I understand that, but I'd like to get a loaner car... We've been making due for 2 months, we can't do without a car any longer. I was told I was on a wait list for a loaner, but no cars were available. He said I could go through Enterprise Rent a Car at my own expense. I asked to speak to a Service Manager. Waited on hold for 17 minutes to be told the Manager was in a meeting and would call me back when he got out. I never received that call. I explained to the gentleman on the phone that we had been patient for 2 months, this is a Ford Recall issue, I shouldn't be out financially for a temporary vehicle on an issue not of my own fault. Ford is having a production/shipping issue with this part, that's on them, not me. Take whatever time you need to get the part and get the car fixed, I just want a car to drive while that happens. 2 full months is long enough.

Purchasing my truck at AutoNation was a pleasure. Servicing my truck is another story. I am unable to get a simple oil change and tire rotation done. Appointment at 7:30 am, told me it would be ready at 9. At 9:30 they hadn’t touched the truck yet. I prepaid for 10 oil changes when I bought the truck. Now I need a refund.

They are friendly and professional

Good customer service friendly staff

Great experience buying my brand new Bronco Sport. Thanks to Dennis and the entire team!

I purchased a used suv for my daughter. Michael Krantz was my salesperson and very helpful. Our experience with AutoNation was great! Would definitely reach out to Michael again in the future.

I was originally told that repairs would be made in about 6 days time. My vehicle was in the shop for over 20 days. Adding insult to injury, we bought the platinum warranty with the promise that a rental car or loaner would be provided. This has been proven FALSE. We had to get a rental on our own and were told that Autonation would cover the rental for the repairs. After 2 weeks of constantly trying to get an update from the dealership with no success, I had to finally drive out of my way to go into the dealership, just to be told " oh, we have been waiting on authorization from you" I received ZERO calls, ZERO texts, and ZERO emails about the status of my vehicle. I have screen shots of the day I was told my vehicle would be done, I dedicated 3 straight hours to calling every phone number I could find for the dealership, I even reached out to other departments. I was Finally able to get ahold of the receptionist who told me " I promise you, the phones are working. Let me transfer you. " who then transferred me to the same number I had been calling intermittently for days with ZERO success. I then tried to call the receptionist back and failed to reach her again after multiple attempts. I then had to go into the dealership again on the "delayed" day that the vehicle was promised to be finished. (Again, could not get ahold of anyone for any kind of update. So I had to drive into the dealership) this time I was told that there was a part that was missed and they don't have on hand. So the car will need to stay there longer. Again... im in a rental, so we need to extend the time of the rental again. This time I brought up the issue again of the rental not being covered by the warranty plan that we purchased. I was then told that Autonation could cover 10 days of rental and that they would take care of the extension with Enterprise. We then waited another 5 days for the remaining repairs to be made, and we get a phone call from Enterprise asking us if we intended on bringing back the car because we were multiple days past our rental agreement. I called Ford and they said they had taken of the rental extension. So I got back in touch with Enterprise and they had zero communications with Autonation Ford. My family feels that we have been lied too and stolen from by Autonation Ford Frisco. We paid nearly $5000 for a warranty plan from Autonation Ford that promised rental/loaner and timely repairs. I have spoken to other Ford dealships and they have confirmed that these repairs should have been completed in less then 10 days. This reinforces that the rental car (who we had to schedule on our own behalf, after being promised that Autonation would take care of) would have been turned in around the 10 day mark, not over 20 days. And I would not have a nearly $600 bill from Enterprise that I feel Autonation is responsible for. On top of everything, we asked that the oil be changed durring the vehicles time in the shop. (Asked on original drop off) when picking up the vehicle, there was zero evidence that the oil had been changed. The oil change sticker had not been replaced and still displaying the old expired sticker, the information cluster said there was 9% oil life remaining, and oil on the dip stick was very black and not a golden tint that recently changed oil has. I reached out to Autonation Ford on this and they said again that they had changed the oil, but could not furnish any evidence of such.

Automation Frisco is a very dishonest dealership. Everything they claimed they do turned out to be lies, even the promotions they had in writing, they did not honor. I will never let anyone I know to even go closer to this dealership.

Make sure you don't ask for a 2nd key to the car you want to buy OMG! Yeah not a fan. So I asked if they would get a 2nd key made from their sister Audi dealership or come down the cost of the car to get a 2nd key made. The answer was NO and he said, "I walked away from deals before over a key over a 2nd key". He said he would sell me the 2nd key at cost. I was like no way man I want you to come down the cost of the car for the key and I will buy the car. He said no absolutely not. I left the dealership kind of upset. I personally think it is pretty arrogant to walk away from a deal over a $200-$400 key and to tell a customer you have done so in the past. What I was asking for seemed more than fair. Apparently Payton Ramos did not. It is not like cars from 20 years ago when you could run into any hardware store and get a key made. So they send me an email today asking about my experience and I responded with what I wrote above. Here was their answer below. Enjoy! Email 2 Jason, At the end of the day you are looking to purchase a pre owned car and the customer who traded it in did not trade it in with a 2nd key. We can call him to see if he has it if you would like? We price our cars aggressive in the condition they sit and based on if we can or can not provide a 2nd key based on if it was traded in with one or not. We are a 1 price dealer at all AutoNation stores to make everything simple and easy. Offering you a 2nd key at cost seems more than fair considering same year and model cars are retailing for $16,500 with similar miles and we have ours price at $500-$600 less. Thank You Payton Ramos New Car Director 972-802-8882 972-335-5031 6850 TX-121 Frisco, Tx 75034 cust# 83743056 Ref: 0

Make sure you don't ask for a 2nd key to the car you want to buy OMG! Yeah not a fan. So I asked if they would get a 2nd key made from their sister Audi dealership or come down the cost of the car to get a 2nd key made. The answer was NO and he said, "I walked away from deals before over a key over a 2nd key". He said he would sell me the 2nd key at cost. I was like no way man I want you to come down the cost of the car for the key and I will buy the car. He said no absolutely not. I left the dealership kind of upset. I personally think it is pretty arrogant to walk away from a deal over a $200-$400 key and to tell a customer you have done so in the past. So they send me an email today asking about my experience and I responded with what I wrote above. Here was their answer below. Enjoy! Email 2 Jason, At the end of the day you are looking to purchase a pre owned car and the customer who traded it in did not trade it in with a 2nd key. We can call him to see if he has it if you would like? We price our cars aggressive in the condition they sit and based on if we can or can not provide a 2nd key based on if it was traded in with one or not. We are a 1 price dealer at all AutoNation stores to make everything simple and easy. Offering you a 2nd key at cost seems more than fair considering same year and model cars are retailing for $16,500 with similar miles and we have ours price at $500-$600 less. Thank You Payton Ramos New Car Director [contact info removed]

Everything went smooth at first. We purchased our vehicle 7/16 by 7/22 I was calling trying to get it in the shop because I found some issues. It is now 8/31 I have had 3 loaners one of which was given to be with 7 miles until empty. I’ve been told several times that my car would be ready in “X” amount of days, going to the dealership every 3 days for a new temp tag. No updates without physically having to ask myself. This whole purchase has been insane. Especially given that the issues that are wrong should have been checked before it even hit the website for sale. I’ve had several people for referrals but I don’t want my friends and family going through the same thing we went through, not even strangers. I have so much more to say but just to sum it up. We are unhappy and that’s not how a car purchase is supposed to be. Update: 9/7 Spoke to the GSM about giving me a call whenever my car was finished. She never called me. 9/8 I had to look up my gps for my car to find out it was in frisco and called myself. Then when I got to the dealership to get my car the SAME ISSUE is still wrong. Then when I asked for a longer tag because I had to take the loaner AGAIN I was told that the “could” do it but they weren’t because the issue that took over a month to fix would only take a few days. And for the GM if he really cared about the people who purchased cars, he would take down the name of each person and give them a follow up call regarding their complaints.

I recently bought my Bronco Sport from AutoNation Ford in Frisco and loved my experience! The GM was super helpful answering my questions and Scott was THE BEST. He was attentive and made sure I was taken care of throughout the whole process! Go buy your car at AutoNation in Frisco 💯

Alexander, Zane everyone else at AutoNation Ford in Frisco was fantastic. Everything went very smoothly and I got a great car at a great price

Purchasing a vehicle was surprisingly quick. Staff is friendly and knowledgeable.

I have called 4 times in 3 days Different times of the day left four messages to call me and no one has ever gotten back to me if I had a rate it to 1 to 10 I rate it zero for the service department is really bad at answering the phone and about getting back to you.

I liked shopping on the AN website. What I didn’t like was the closer. He kept trying to sell me an auto warranty I didn’t want. He tried three times. I nearly walked out. When we were done, he gave me the bum’s rush out of his office. I trade in stock and was thinking of investing in AN. I’ve reconsidered. My experience keeps getting worse. The general manage responded to my Google review and asked me to call him to discuss the experience detailed above. I tried calling the phone numbers for the general manager now for two days with no response to voicemail. Also, the salesman called to tell me he was wrong when he said my license plates would be mailed to me where I live in Arizona. He said my paperwork I received should be enough to license the car. Not so. The licensing people told me i need the title, which I don’t have. Now I’m stuck with no apparent way out and nobody willing to fix the problem. Autonation got my money though! It seems that’s all they car about.

Sold my son a lemon. Under 30 days and in the shop for transmission. They didn’t do proper pre-sale maintenance. By the way, that’s how they treat active duty military, shameful. Never purchase from Autonation Ford Frisco, they didn’t even clean vehicle o it’s safe to assume they didn’t sanitize it like their website says

Service for my Mach-e was friendly, prompt and professional!

You've had my son's car for almost a week. No one will call to provide an update, answer or return calls. Poor, poor service!

Hawk took care of my car needs, called to keep me updated and called to follow up after I got my car back. I won’t go to anyone else but him.

Nice to see other dealership getting the Maverick up for production and yet it’s been 17 days and I have yet to receive confirmation email from Ford or the dealership. Very disappointed. ** update**after getting the runaround with auto nation I went to another dealership while I was still in the store I got my email confirmation from Ford. Looks like auto nation is not doing their jobs. Go to north central Ford for all your Mavericks orders.!

I signed papers on a mustang here, they called me back told me that no financing was found. I have a signed contract on the vehicle. They tell me I have to bring it back, or sign a higher interest rate and payment or put more money down. This is such a scam place to do business. I do no recommend this place at all.

Fabian Castillo Montoya is a excellent service advisor. He is very helpful , kind & follows up on service.

Super frustrated with the lack of communication. I can’t get anyone to call me back. I had my car towed to this location on Wednesday. I left several messages either service desk that day and not one was returned. The following day I had an appointment with Hawk at 2:00. When I arrived I was told he went to lunch at 12:30 and wasn’t back yet but he should have been. Another guy ended up helping me but said he didn’t know where my keys were or anything. I called the tow truck company found out where they put my car. The guy comes back and says someone already made a ticket on it. He said her name was Jordyn and that she was off today so I have to wait for her. He would leave a write up to her of what is written on my car and that she would call me Friday morning by 12. He also made it a point to tell me she was supposed to call me but didn’t do her job. The guy that helped me definitely added to my frustration because he had zero interest in helping me. It is now Saturday, I have called and left messages twice no calls back. I know they said it would take three days for someone to look at my car but I am just asking for a little communication. How hard it is to give a customer a call back in a 4 day period?

Alexander helped us purchase a 2017 Chrysler Pacifica last week. We couldn’t have asked for a better salesman. He new everything about the car especially all the bells and whistles. He was very patient with us while showing all the electronics. We are 70 so you know that’s not easy. Brandon then signed us up and was very helpful. Automation really came thru for us. Thank you. Paula Kinter Patricia Harvey

I have been dealing with Autonation Ford Frisco for many years! They are easy to work with and honest on purchase and repair. Thanks Autonation associates - you guys Rock! Cathryn, Plano, Texas

We were in and out with a new car in a little over an hour. No high pressure sales job and the sales person was pleasant and professional. This is the third car we bought from AutoNation and each experience has been great!

Worst dealership experience I have ever had. I agreed to buy a car long distance on July 3rd. On July 5th I talked to a finance guy and had everything in place. He said they would overnight me the paperwork but it might not go out until Tuesday. I waited and nothing came. Salesman Matthew Licka would not return a text or take my call. A sales manager left me a message saying the car had sold and asked if I was interested in anything else. Avoid this place!!!

I wanted to come back and change my earlier review. After some big communication issues, Brandon came through and went above and beyond to fix the problem. Not only did the main issue with my car get repaired but so did another I was going to have to wait on. Brandon is fantastic and I highly recommend him. They are definitely fixing issues and I will happily come back again.

Went in for a noise and the 90k service and came out with over $1000 bill and still have noise. Was offered 3 Pre listed options which did not need

Our experience with the service department is as horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be another 3 days before they could look at it. There were no loaner cars so we had to get a rental. Even though our extended warranty covers a rental it does not cover the entire cost. It took 2 weeks to replace the compressor and we received very little communication from the service advisor. We've read a lot of reviews here and noticed that there is never a loaner car available. Is Autonation getting kick backs from Enterprise? Now that we have our car back the trunk will not open. The key fob, button inside and the emergency release will not open the trunk. My husband's billfold with driver's license and credit cards is in the trunk. Also he has medication he needs locked in the trunk. We had it at Autonation a few months ago for this same thing. Why can't they repair something and it stay fixed. Very poor customer service and very poor workmanship. Highly recommend you go somewhere else for your service.

I had the worst customer service experience. I will never take my truck for any service to your facility. Truly disappointed

I worked with Jordan and she was very professional. She got me my truck back quickly and as promised. I will continue to use this location for all my future services

we worked with Jon when we purchased my mustang, he went above and beyond! made our experience hassle free, will definitely use them again in the future 😀

Hawk was friendly and helpful with providing service for our car. He was honest and gave us great feedback about what we ended to do. Our car was taken care of and ready to go in a short amount of time.

Absolutely some of the nicest people to buy a car from. Very knowledgeable of their inventory and will go the extra mile to help you. Jeannie has been in the business for a long time. She was awesome!

Tommy made me feel very comfortable I shopped around and got my best deal

Found a dent and a damaged light lens after purchasing a new truck. They took care of it with no problems.

Service was prompt and staff courteous. This is the second car I have purchased from AutoNation and their service has always been good. I did notice they did not run my car through the car wash after repair as they have always done in the past.

Hawk took care of my EcoSport and I was floored with how communicative and quick he was to service it. 10/10

the service that you receive is very very good, my service advisor Hawk is in the top of everything, thank you for the great experience.

Scheduled a 10,000 mile service online. Check in was fast and the service advisor very friendly. I chose to wait and the vehicle was completed in just over an hour, ahead of the estimated time. Vehicle had been washed. Very pleasant surprise. I will use their service again in the future.

The Marshall Dan and his service team were fantastic! Friendly, courteous, and informative. The car was ready 50 minutes after my 1:00 appointment time. They even provided water for the drive home.

Had an appointment with a different salesman who was busy and Tommy stepped right up and took Great care of me AWESOME. Love my newBronco.

Hawk was very professional and friendly. He showed his eagerness to help me and to please me. For that I am keeping Autonation for my car service needs. I am from a family of Ford service employees 👍🏼

Hawk always gets my truck in and out in a timely manner. Hawk is very good on making sure everything is looked at and done correctly.

Hawk was so helpful and knew exactly what I needed. Took care of me quickly and efficiently!

Very poor customer service. Never have any loaner vehicles. takes too long to get anything done

They’re a bunch of liars and cheats

The process of buying a vehicle from the initial interest in buying a vehicle to actually purchasing a vehicle is a easy and professional process. The staff are professional, friendly patient and extremely pleasant. I worked with Bennie, Bailey, and Alexander. All of them remain very knowledgeable and knew exactly what was happening at all times. And they made sure I got the vehicle I wanted and within my price range.

Great Tommy got me the deal I was looking for 😎

Worst experience ever they don’t know how many qt of oil for Gen 3 Mustang GT they have 2 qt less than the actual capacity and charged the same amount or even more than the usual. Not going or recommending this store for anyone.

Took my car in on June 1 to due to a surging issue when accelerating. Was told 2-3 days. What they meant was it would take them 2-3 days to even get started which was not clearly communicated to me. I was then told the following Monday that my car would be ready by mid-day Tuesday. Got a call at 4 PM Tuesday that my car would be ready by 9 AM Wednesday. Showed up Wednesday at 9:30 and my car still wasn't ready. When I finally got my car back at noon, the problem wasn't fixed and I still wound up spending $700. To say I am irritated would be an understatement.

Love Jordyn in service is great! She is always helpful getting my car in an out for service!

We are from San Antonio area and was heading to Dallas for vacation. My Explorer broke down and we used the 800 Ford Assistance Number and they sent the car to Auto Nation. Jonathan was sooo helpful and made sure that my car would be ready promptly. He was great and I would highly recommend this company any day.

Working with Thomas was an absolute pleasure! The buying process of my Mach-e took about 6-hours. The best part ? Thomas stayed in touch with me even after the purchase which only made the buying experience even more enjoyable. I highly recommend you talk to Thomas @Autonation Frisco if you are considering buying a new or previously owned automobile.

They are honest and friendly people that are for real about your deal

Work preformed on my Ford 150 Platinum was covered under warranty subject to a $100 deductible. However, the dealer attempted to charge for diagnosing plus other fees totaling almost $200. They finally charged the $100 deductible only after I told them I had already checked with Ford Warranty and was ready to contact them again to substantiate my claim.

Excellent service department and I would take my car there anytime

I would give them a good score based on the friendliness of the staff. However, I waited over an hour to gat my foglamp replaced, only to be told they had sold it yesterday. Now I have to come back and wait again.

I worked with Keith and he was absolutely amazing! We were coming from out of town and he made the process as seamless as possible with so much ready to go when we arrived. We would definitely come back!

I had a wonderful experience at Auto Nation! The salesman Darrell went above and beyond to get me the car that I desire.. The customer service was superb & I recommend Auto Nation to anyone!!

Always professional & very helpful. Very good at keeping me up to date on the progress of my car. I would absolutely recommend Autonation in Frisco

Went to Autonation Frisco to buy a truck. Had approved credit and we made the deal on the truck we wanted. The finance guy went to get the paperwork for us to sign and came back to tell us that he had bad news. They sold the truck to someone who called in from another Autonation, while they were preparing our contract to sign. We were so pissed after sitting around there having three hours of our time wasted. No ethics, horrible business processes, and entirely disrespectful of customer's time. Probably a bait and switch. My husband had previously bought from there and had an average experience at that time. Today's visit was the nail in the coffin for giving them any of our business ever again.

Smart and friendly

Took care of all my needs. Had my car serviced in no time.

My poor Toyota was dying and literally falling apart. I had shopped at Autonation Frisco, for a Ford prior, but I had to give up because of the heat!! Now, with cooler days, I researched the Ford Escape on line. I found one red 2020 and I made an appointment with my person who had put up with me through the summer heat. I loved the car!! I still love the car, of course it’s only 2 weeks. Nichole couldn’t have been nicer or more professional or had a better sense of humor! She was very knowledgeable about setting the smart part up, she even had me come back for further “training” on it . She moved me along through the process smoothly. The reason I went back to her is that she never pressured me over a car when I was shopping in the heat, if I said no, she didn’t keep dogging me and pointing out vague stuff that I should love. She did not call me nightly/daily, harassing me. I was confident that I could view the one car and no would be no. I was so glad to have found an honest, non pushy person that was truly invested in finding me a car that I wanted Nichole Sullivan, I will forever be referring people to you and Autonation!!!

Great service and good work! Trust them to advise of maintenance issues and that they won’t try to get me to do something that isn’t needed.

Great service and good work! Trust them to advise of maintenance issues and that they won?t try to get me to do something that isn?t needed.

I decided, due to the current atmosphere in the auto industry, to buy my lease-end F150 since Ford made us a great deal. The only thing that kind of stinks is you must go to a dealer to complete the purchase. We chose the closest to home, Frisco Ford. We were told there was only one guy who could do a lease return so we had to wait while he negotiated a deal with another customer. When we finally got in to see him it did go pretty fast because we already had the purchase price from Ford. We eventually were turned over to finance to do the final paper work. This when we discover that the salesman/manager decides to add $500 to the price we already had been quoted by Ford. Of course I declined to pay extra and insisted they take it off. It took them bringing in one of the sleazy managers to try one more time to tell us they have the right to add to Fords price. Hey finally gave up and removed the extra load they’d placed on without disclosure. The finance guy was pleasant enough and just did his job. I would not recommend doing business with dishonest, or slippery, staff at Frisco Ford.

Stephen in service dept was great to work with. Unfortunately the policy regarding pricing resulted in very high numbers for minor repairs. When confronted they negotiated discounts demonstrating attempted over-pricing. Poor strategy that will lose more customers that won’t return. Disappointed to the extreme.

I have had my F-150 serviced here for the past few years and they always do a good job. They have completed good work and have been very helpful in keeping my truck in good working condition.

Every employee we dealt with was rude, terrible attitude, gave inaccurate information (more than once) and "Hawk" who is supposedly the manager was extremely disrespectful, absolutely no customer service skills, lied and did nothing to try and rectify the situation nor did he feel the need to apologize.

Nichole was an absolute pleasure to deal with. She’s very responsive and sent and replied to texts all hours, helping to coordinate my 3.5 hr drive up there to pick up my new truck. She had everything ready and was a smooth transaction. I can’t speak to service, or anything else, but if you’re in the market and go to Autonation Frisco, seek out and ask for Nichole.

Easy, no issues. I waited for the truck til ready and it took a reasonable time.

Austin was very nice and accomodating.

My experience was great. Mo did a great job handling the deal that I was pleased with

Best service, very courteous and helpful. I would by from them any time..

Absolutely and conclusively the most unethical car dealer. Too many lies that one can’t possibly keep the truth straight.

Fast reliabe service, very good customer experience.

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same.

Quality work on the items that needed repairing Communication was good

Nicole my service rep went above and beyond and finished the service ahead of scheduled time. Extremely great service. Thank you

My car was repaired in a timely manner and everyone I came in contact with was so friendly and helpful Nicole who was my service manager/rep deserves 5 stars because she kept me up to date on everything. And if she was busy with another customer someone else was right there !!! The best service ever !!!!

Excellent service. Great communication. Finished ahead of promised schedule.

Fred was helpful and easy to work with. Overall a great experience with a recall and state inspection done for my truck.

Maintenance and warranty work performed perfectly.

Service done right! Thanks

Spence is the best service person I have ever dealt with and without his honesty and help the experience would not have been complete

Fred Guiette provide excellent service. The Truck was ready as promised .

My daughter has saved her money for a year so she could buy her first car. She also secured a small loan with our credit union so she could buy her dream car. After test driving and falling in love with it, an hour and a half later they tell us they are not accepting any outside financing. She is a first time car buyer with no credit so the only bank the is going to give her a loan is our credit union. Money is money. Very disappointed.

Steven, service advisor, was very personable and professional. Always enjoy service experience at Autonation Frisco.

Great experience here at this location. So glad I went to AutoNation Ford instead of another dealership I had originally planned. Nick was great and so was Mo in finance. All professionals and really helped me out a ton. Happy with my purchase and will be recommending to my friends and family.

AutoNation Ford Frisco me queda mas lejos que otra Agencia, pero siempre lo llevo a servicio con ustedes porque siempre me proporcionan un Excelente Servicio, esta vez me atendio Fred Guiette. Gracias y Felicidades.

I've been here for service three times. Service is inconsistent. It has seemed to depend on the service advisor you are working with. However, it has never been a stellar experience. There is nothing positive about this location that separates or elevates its service department above other options in the area. Unfortunately, it's average at its absolute best.

Service department is excellent . Fred kept us updated at all times. Everyone was very friendly. Great work .

Our family just purchased a 2020 Ford Escape😍 with Auto Nation Ford Frisco. Honestly, we were taken care of throughout our whole experience thanks to Jason Kopp who connected us with Nichole Sullivan. These two are phenomenal!! I have been to 3 different dealerships within the last year (not Ford) and I always walked away without a car and horrible service. I mean these guys really helped us stay within our budget and family size! We also had our 2 little ones running around which is already a lot for them to handle but everyone was very kind and understanding with the length of time everyone has to endure while at the dealership. I just want to say thank you so much for an amazing experience and now driving in our new car, our family is finally happy and moving around safely thanks to Ford. Thank you again Jason Kopp and Nichole Sullivan for the best family car we’ve ever had and Thank you Auto Nation Ford Frisco for your kindness towards our family through this whole experience! Recommending you guys to all of my family and friends!

Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I’ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they’d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn’t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn’t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they’ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can’t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn’t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.

The service guys are very friendly and knowledgeable.

This place is absolutely amazing

Avoid all interactions with AutoNation Ford Frisco, they are liars and the most unprofessional dealership I?ve ever dealt with. They refused to give us our new truck in fear of a deserving bad review. We purchased a 2021 Ford F 150 Platinum truck on April 7, 2021. As we are signing the agreement, they tell us it has a recall that must be fixed before the truck can be released. They offer a loaner and told us it would take 3 days max to fix. Over a week later we were still waiting. My husband called and spoke to finance manager Peyton Ramos, he was told they would just cancel the sale and return our trade in. That was not what we wanted. We wanted an actual true timeline regarding the recall, not oh another day, one more day. I then called and spoke with Cody Coffey, at that point I was very irate. He said they needed parts, which was not true, and that they were done dealing with us they?d have our trade in ready for pick up within the hr. At that our salesman told us Cody Coffey would not take our calls anymore, so we had to drive 45 to the dealership to figure out what was going on. Our salesman called us at 3pm to tell us the body shop was done with the truck; the recall had been fixed. We drove 45 mins from Arlington to AutoNation Ford Frisco Thursday 4/15 about 6:30 pm. We waited about 15-20 mins before Cody Coffey came and spoke with us. He told us he was instructed by the GM, Jason Kopp, to cancel the sale. We told him they couldn?t do that, he replied they had 30 days to cancel any sale. He said his GM said the only way they would allow the sale to go through was if they allowed us to keep the loaner until we received the Customer Satisfaction Survey, CSS, from the manufacturer and gave them 5 stars for every question. Once the 5-star survey was received by the dealership, they would then release the truck to us. If we didn?t agree to that then we could take the Toyota back. I said I would not give the keys to the loaner until the $3500 was credited back to our credit card. Another manager said they?ll just use the spare set of keys to park the loaner down the street. Cody then said he could instantly refund our credit card. I told them go ahead. After a couple more minutes we find out that they can?t release our trade in because they had already sent the title to the county. At that point no one was speaking to us except our salesman, and he had no power to make any decisions. We left in the loaner. That evening my husband filled out the survey he had in his email, giving all 5 stars, just so they would release his truck. He is a physician in the middle of working several 24 hr. shifts and just wanted this whole fiasco to be over with. Salesman received the survey and said it didn?t count because Cody had cancelled the sale. Nothing made sense and no one was telling the truth, yet they were basically holding our truck hostage. On Saturday April 17, 2021, ten days after we signed the sales agreement, two days after the body shop had fixed the recall, we were finally able to pick up our truck. The only reason they released it that day was because they had sold our trade in and in order to complete that sale they had to be done with us. In conclusion, AutoNation Ford Frisco TX held our 2021 White Ford F 150 Platinum truck hostage, per finance manager Cody per GM Jason Kopp, in hear of a bad CSS review. They would not hand us our keys for 2 days; they would not take our calls at the dealership. We were threatened and lied to during the entire process.

Ran into a few hiccups with this dealership...sales rep Dennis was amazing, but finance rep was not friendly; the GM was notified and rectified the situation. Ordered item from the parts department, and was not informed that my vehicle needed a program to use item purchased. Service rep, Fred is informative and helpful.

I never faced issues before in this facility. But last visit just to see a lot of customer service employees with no masks let me felt I'm not safe in this place. Other than masks, everything is perfect

let me preface this review with the fact that in the past 4 years the service has been terrible to great and it seems to depend on the service advisor. This time I bought my truck in with a diesel leak. Turns out it was a gas filter that they wanted $400 to change. it is what it is but when I picked it up the 1/4 tank of fuel was gone( from leaking I guess) and when I asked the advisor how I was going to get it home, he said there was nothing he could do and I should have enough to go the 2 miles to a station. what if I run out on the highway? will running it dry damage anything? Reply....I do it all the time... As it turns out I made it with 1 mile to empty. The point is, he returned the vehicle to the customer basically empty , I mean really how hard would it be to take a can and go get a gallon so your customer can make it to a station. I also had a nail in a tire which could not be fixed, so he quoted me 4 tires (with 1 free promotion ) for $1600 but only if I buy an alignment for $169. I went to Discount tire and bought the exact same 4 tires for $1200 installed in 30 min. Interestingly, this site claims an alignment is $79 and a complimentary car wash.. apparently not true

overall it was great. however had issues getting up- dates on repairs. I kept getting cut off when connected to service department

This week I went to Auto Nations Ford in Frisco, Texas for an oil change and a state inspection. They were prompt and courteous in acknowledging me. They got the work done more quickly than I expected and they honored a coupon they had previously e-mailed to me. It was a very good experience. Great job Jonathan Zeck!

This dealership always treats me well and has been very fair. Hawk is always great to work with.

Worst car dealer ever. Never buy a car here, and never rely on their service. Made a mistake buying a new Explorer from them last may and now really regret it. As soon as things went wrong with my explorer they did not want to know. No communication , when yo do get to talk to them it is the worst experience ever.

Stephen Martinez was great! He listened to my concerns and assured me that my auto would be fully inspected. He called me when my vehicle was ready for pick up. When I arrived, my vehicle was ready and I was not charged because the mechanic could not duplicate the experience I had with my vehicle. I would recommend Autonation highly.

Good service visit, helpful staff, good communication throughout.

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same.

Went in for recalls on my car, the service was fast even got transportation to bring me home since I had to leave the car they also picked me back up when it was ready, the lady that was helping was very nice and explained everything that was gonna happen, overall great customer service

Trying to charge for work what was never performed

No pressure experience. Felt very comfortable at the dealership.

I had a GREAT serv advisor. I came in with a crappy attitude after having dealt with the sales side of autonation Ford. They SUCKED! From salesperson, to finance, to everyone else I dealt with, they SUCKED! What a nice surprise the service dept was. The difference was night an day. Even with my crappy attitude my serv adv was pleasant and professional. He won me over. He had a real can do attitude. I expected to be there for hours. 1/2 hr was all it took. A big part of that was my serv adv as well as the serv dept. Way to go folks! NOTE: This was a warranty repair.

I brought my F150 in for a recall. The vehicle was repaired and I was driving it the same day. My advisor was courteous and professional.

We picked up our Mustang Mach e at Autonation. Scott was a pleasure to work with and knowledgeable about this new vehicle in the market. The test drive, buying process was pretty easy and we had a good experience overall.

Darrell is a fantastic guy. Highly recommend him as a salesperson! Good experience here overall. Love our new Bronco Sport!!

This place employs unethical sales practices. My wife and I bought A vehicle back at the end of December and were told by the manager that we should get the extended warranty so that we could get a better rate on our loan as well as gap insurance for a cheaper cost. We did it and then I realized a few days later that this was false information. We went back up on January 7 to the dealership and the same manager told us that if we canceled the warranty that it would cancel our gap insurance. I demanded to talk to somebody else and they clarified that I can cancel the warranty and it will not affect the gap insurance. We signed the paperwork on January 7 and the warranty still hasn’t been canceled. We call up there to get this resolved and no one will help us. I have reached out to upper level management with AutoNation and they are unhelpful as well. It’s been over three months and this still hasn’t been canceled. I’m fixing to go up to the dealership and just stand up there and tell people coming in to buy a car what kind of sales tactics this place uses.

Quick and easy service and excellent customer service.

I was treated well. I only wish they had pick up service.

Dell was great! Sold it for what was offered online. Smooth process! In and out in less than an hour! AutoNation Ford Frisco definitely gets two thumbs up.

I don't know if its just me but I have terrible luck with dealerships. I drive an Audi and took my car to Ford Frisco for an oil change/tire rotation because the Audi I usually get serviced at I have terrible experiences with, well no better here at Ford Frisco. I was set up with a service man Fred G, who called me the day before letting me know that they don't usually carry Audi parts but he made sure what I needed was in stock and that he would see me the following day for my appointment. I get there and was told it would be about an hour and a half service. Great! In an out right? No. I was waiting at the dealership for 3 hours. I was told that they did not have my oil filter in stock.... even though 24 hours ago I was told they had it in stock. Then comes down to payment! I purchased a plan at Audi where my services are included and on the house, I confirmed with Audi Plano and Fred G at Ford Frisco before scheduling that my package would role over and would be covered, I was told they most definitely would. NOPE! Time to pay and Fred saids that my package did not cover the full expense and I owe them $20. Which, whatever, $20 I am not going to fuss about IF Fred had not confirmed 24 hours before that the charges would be covered. I would of taken my Audi back to the terrible Audi dealership and at-least gotten it for free like I payed for when I bought the car. Just to add the cherry on top I called Audi Plano and asked them why would I have been charged the $20 even though I have the covered plan, I was told that dealerships knows of this "DCP plan" and SHOULD have honored it, especially when they tell a customer they would. I'll stick with the bad service at Audi rather than driving out of my way here to get treated even worse!

I called in to purchase a new dodge half ton. We went through all the details with financing and trade and was told we had the deal done to head up that way to pick up the new truck. Much to our surprise we drove half way over 3 hours and was called by the salesmen and told the truck that we were on the way to get had been sold! We were angry obviously but had no choice to turn around and go home after they had submitted our credit multiple times and we were assured a deal was done. It gets better, the next the day the same salesmen called us said the deal had fell through and the truck was ours deal was done, now this time they agreed to meet half way with the paperwork and truck. So we struck out again salesmen called said your not going to believe this but the other buyers got a co-signer, so sorry no truck. This time we drove over 2 hours! I talked to the manager a couple of times he was not helpful, kinda sassy! I was appalled by the service that we got and never reached out to try to fix it. Think twice before using this place! It’s costs us time, money, and major points off our credit. Which also the manager said he would write letters to the bureau to try to get them off, but of course that never happened. Just stay away from this place, please!

Recently purchased a 2021 Ford Escape from Autonation Ford in Frisco, TX. Am really happy with the new vehicle which has advanced technology and a great sound system. The salesman Dennis Gooding was very helpful also in guiding us through the purchase process. I would recommend this vehicle to other potential consumers.

They went above and beyond to earn our business. Our salesman Thomas Anderson even called after purchase to make sure we loved the purchase. Franco also did a great job getting the numbers where we wanted them. Finance was smooth and quick. Highly recommend AutoNation Ford of Frisco, we definitely got the A team..!!

I worked with Damian Smith. He was attentive and understood the issue being reported. The truck was ready when promised and the issue was resolved with a software update.

The servicing of the vehicle went well. In the past I thought perhaps they do a general diagnostic of the vehicle during the oil change will they provide any risk areas or items that will potentially need to be serviced in the near future, but I could be incorrect. They complete and do well at exactly what I came in for which was to get the vehicle serviced and took care of the recalled items.

Worst experience ever. I been trying to get my salesman or someone from management to call me back without any luck.i left voice mails and emails and its been 2 weeks and no one responds

In general, this is a very good place to buy a car. I have been shopping around and been to a couple of dealerships. This is the last one I went to and bought my car there. Friendly people, nice cars, and good price. No pressure.

AutoNation Ford went above and beyond to get the exact vehicle I wanted!

Great service experience 👍🏼

Bought a lightly used vehicle from the guys here at AutoNation Ford. I am from out of state and worked with Alexander (sales rep) and Franco (general sales manager) over the phone on Saturday morning and literally drove in to pickup the vehicle that night. Most dealers are swamped on the weekend and even though I was not physically there, they still made me a priority. Vehicle was exactly as advertised and didn’t even look “used”. Detail department did an awesome job conditioning vehicle. Once we arrived, we didn’t wait very long to see the finance department. Zane was our finance manager who made the signing process a breeze. The whole process was easy. Nobody was pushy or used aggressive sales tactics. Would definitely buy there again. Highly recommend!

Outstanding service. Dealership always works around my busy schedule.

Fred went above and beyond. You can count on him to take care of you and be honest. Respectful of time and genuinely cares.

My 2003 Ford Excursion runs like new because I take it to Hawk at the Frisco Ford location. Nothing gets by his team and I pick my car up when then tell me its going to be ready. BEST of the BEST

Had my car serviced for new brakes. Wesley Mendoza was great to work with. He got our car finished a head of schedule so we could leave on our trip.

Made appointment but service department did not have it so the service took much longer.

Only needed my vehicle E-checked to get license sticker.

The process to purchase the car was a little long, but then again that?s everywhere. My sales guy was awesome the finance guy?s were awesome! Overall I had a very good experience!!!!

Bait and switch, avoid!!!! Went to buy a Challenger and was lied to from the moment we walked in the door. The salesman Nicholas told us he had no history on the car as it was used. Turns out he was and admitted to being the previous owner. Then the car was listed online on their website for $43K and they upped the price to $46K and said it was their pricing error. When we spoke to the manager about the dishonesty his response was okay, we deserved better. Bad thing is we really wanted the car and could have made a deal work but the dishonesty is a hard pull to swallow.

My experience getting my oil changed with this very friendly service advisor was one of the best I’ve ever had at auto nation she was very knowledgeable and polite and hope I have the opportunity to enjoy her conversation the next time around

Had my truck towed and dropped at AutoNation before leaving town thinking my starter was shot. When I returned it ended up being just a loose battery cable and no charge. Appreciate the straight up service and will be back to Auto Nation for future service needs